5.1
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,135 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I can smell a strong odor of fuel almost every morning after being parked coming from the driver side hood region. More noticeable on cooler mornings. Very unpleasant to be working nearby while preparing for work. Smell is also noted in cabin prior to starting the engine. I have brought vehicle to the dealership about 5 times for this problem leaving it for a few days at time but they have not been able to detect or solve this constant and hazardous health and safety issue. I otherwise love the vehicle but this is something that should be identified and solved. This has been a problem for over 1 year.
- Naples, FL, USA
****note - need more information, contacted consumer 5/21/2018. **** has anyone had that gas smell from the Metris front driver exterior? I've had it happen at least 1-2 times a month the last five months. Usually if it sits over night or it's been cold. I heard it was a rubber valve component on a fuel system. Called the dealer they said they can't do anything unless they actually observed it. Worries me though because it's a fire and health hazard when the Metris sits in an enclosed space garage over night. The gas vapors are very dangerous for breathing and ignition.
- Orange, CA, USA
I purchased this vehicle for my wife as we have five small children. A year after purchase, a strong and horrendous gas smell inside the cabin and outside the vehicle began each time upon start up in the cold weather. The gas smell/fumes last beyond 10 minutes inside making it unsafe to Transport our minor children. Upon research, I have found multiple websites and forums discussing the frequency of this specific issue with the make, model and year our Metris. I am extremely concerned about the safety of this vehicle.
- Moncks Corner, SC, USA
There is a strong gas smell inside and outside the van when first started in the mornings. The smell is to the point that you have to drive the first few miles with the windows down. I took the van to hendrick motors in charlotte, nc where it was purchased new to have it checked at 40,250 miles. They offered to fix the problem for $603 and I feel this is a design flaw that should be fixed at no charge. The estimate they gave me states, "replace long rubber fuel feed line and clamps to high pressure fuel pump (rubber fuel feed line to high pressure fuel pump porous causing concern)
- Charlotte, NC, USA
Fuel smell around front engine and under vehicle when stopped after driving vehicle, especially in cool weather. Can persist for several hours after vehicle is stopped and turned off. Fire safety hazard.
- San Angelo, TX, USA
Smell of gas on the interior of car. Seems to happen when temperature is cold outside. It has happened more than once.
- San Antonio, TX, USA
Fuel smell from the engine area and near and around the driver's side, outside the vehicle, when the vehicle is stopped and turned off after driving in colder/cooler temperatures. The smell lingers after the engine is off.
- San Angelo, TX, USA
Smell of gasoline leak several times now in the morning before starting up the vehicle after being parked overnight. Very concerned about a fire. No one seems to know what is going on because it does not happen all the time.
- Alvin, TX, USA
Major fuel leak from fuel hose feeding the high pressure fuel pump. We had it towed to a Mercedes dealership to have it repaired. They reported that the C-class model sedans are experiencing the same issue. The mb Metris has a C-class engine and the same components.the dealership is just replacing the hose for the fix but really has no explanation of why it is happening. The part is on backorder from germany due to so many experiencing this issue. I now am finding out that this has been a known issue but is being kept quiet. I have also seen many complaints on the mb Metris forums about the same fuel leak issue.we noticed the problem when we started our car to let it warm up in the morning. The vehicle was stationary and the transmission was in the parked position. I came back outside and noticed a strong fuel smell. I looked under the car and noticed the fuel leak. The outside temperature was 26 degrees F at the time.
- Lakeside, TX, USA
Car has repeatedly, but not always, had a strong fuel smell in cabin when starting with engine cold in sub 45F weather. Fuel smell is strong enough that windows need to be opened for smell to clear. Issue is not present when starting the vehicle warm or after vehicle warms up. Vehicle was repaired for same issue in May 2017 (invoice attached).
- Newark, DE, USA
Ruptured fuel line causing fuel smell in cabin. Smell was most apparent after vehicle had been sitting and at slow speeds.
- Newark, DE, USA
Mercedes Metris van fuel smell while vehicle was at idle warming up for winter driving. Gas was seeping from "porous gas line" was what I was told from dealership and that this only happened to two other vehicles in America. Unfortunately, our company bought multiple vehicles and we have three with the exact same problem. Mercedes does not have parts readily available in the states and the fuel line has to be manufactured in germany. Plan on being without your vehicle for an extended period of time. There are multiple forums on the web illustrating this problem. If you smell gas outside your Metris I suggest taking it in right away.
- Post Falls, ID, USA
- Nashville, NC, USA