Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Electrical System — Software

Date Announced

FEB 05, 2021

Vehicles Affected

84,345

Mercedes-Benz Recall #

VSXHERMPOS

NHTSA Campaign #

21V055000

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Actions

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Documents (11)

• Defect Notice 573 Report
• Recall Acknowledgement
• Manufacturer Notices(to Dealers,etc)
• ISSUED Owner Notification Letter(Part 577)
• ISSUED Interim Owner Notification Letter(Part 577)
• ISSUED Interim Owner Notification Letter(Part 577)
• Recall Quarterly Report #2, 2021-3
• Recall Quarterly Report #1, 2021-2
• ISSUED Interim Owner Notification Letter(Part 577)
• Recall Quarterly Report #2, 2021-3
• Recall Quarterly Report #3, 2021-4