10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
71,629 miles

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« Read the previous 20 complaints

problem #6

Jun 152009

Grand Marquis

  • 154,000 miles
2003 Grand Marquis I am experiencing intermittent headlight failure while driving my 2003 Mercury Grand Marquis. This is covered by NHTSA action PE08-066 which was recently closed without resulting in a recall. I feel your automobile headlights failing while driving is a serious safety issue. There is no question that I am going to have to pay $400-$800 to have the car repaired. Lighting control module will need to be replaced to fix a relay that is worth only about $25. As a retiree on fixed income, this is a financial hardship. I called Ford customer relationship center and was told I am responsible for the cost since the vehicle is beyond the warranty coverage. Internet search engine on Mercury headlight failure revealed this is a common problem on ltd's and Mercury's especially 2003 Grand Marquis' and fleet ltd's. I think NHTSA closing PE08-066 has resulted in a failure to accurately address this as a serious safety concern and as a product defect and Ford has failed in their customer service obligations to a past valued customer. Failure seems to be a matter of not if but when this failure will occur on these vehicles.

- Dublin, GA, USA

problem #5

Dec 102008

Grand Marquis

  • 95,100 miles
The contact owns a 2003 Mercury Grand Marquis. The contact stated that the headlights would not operate while driving at night. The vehicle was taken to both an independent mechanic and the dealer. Both stated that the failures were due to the electronic control module. The contact was concerned that he could not operate the vehicle at night. NHTSA investigation number PE-066 was opened for the failure; however, no verdict has yet been reached. The failure mileage was 95,100 and current mileage was 95,600.

- White House, OH, USA

problem #4

Aug 012005

Grand Marquis

  • 1,000 miles
2003 Grand Marquis developed problems with the alternator, the throttle sticking open and alignment problems. There was also a rattle noise coming from the engine and the digital readout on the dash was not reading properly.

- Crestline, CA, USA

problem #3

Feb 022005

Grand Marquis 8-cyl

  • Automatic transmission
  • 10,000 miles
The engine revved in full throttle when the gear shifter was shifted into drive from park; resulting in a rear end collision. This occurred while in stop and go traffic in the car wash line. The repair shop failed to determined what caused the failure, but the consumer feels due through their own research that it was caused by the electrical system/cruise control.

- Cranford, NJ, USA

problem #2

Sep 162003

Grand Marquis

  • miles
While driving under raining conditions cruise control was not working. Instrument lights panel was off, and windshield worked intermittently. Dealer replaced two computers in the electrical system, but problem still occurring.

- Concord, NC, USA

problem #1

Sep 202002

Grand Marquis

  • miles
Dashboard control panel is total darkness radio, cd, clock, poor illumination. Dealer has been notified.

- Ludlow, MA, USA