NHTSA recall 15V-861

- Omaha, NE, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Updated 09/06/16 the consumer stated the vehicle was repaired. Updated 09/08/16.

- Tallahassee, FL, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.....updated 08/29/16

- New Market, VA, USA

MY HEADLIGHTS FAIL INTERMITTENTLY, DON'T KNOW WHEN IT GOING TO HAPPEN. IT CAUSES A SAFETY HAZARD FOR ME AND ANY DRIVER AROUND ME ON THE ROAD. I AM AFRAID TO DRIVE THE VEHICLE IN THE EVENING. FORD SENT ME NOTICE OF RECALL TWICE IN TWO YEARS BUT, NO PARTS AVAILABLE TILL THEY CALL. DO I HAVE TO CRASH BEFORE THEY GET THE PARTS OR THEY WAITING FOR MY CAR TO DIE BEFORE IT IS FIXED. A BIG GAMBLE ON FORDS PART. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Brookfield, WI, USA

The contact owns a 2004 Mercury Grand Marquis. While driving at various speeds, the headlights failed without warning. The vehicle was taken to a dealer where it was diagnosed that the lighting control module failed and needed to be replaced. The vehicle was repaired per NHTSA campaign number: 15V861000 (exterior lighting); however, the failure recurred. The manufacturer was not aware of the failure. The failure mileage was approximately 47,000.

- Middletown, NY, USA

Re recall 15S39/NHTSA 15V 861....dealer will not replace module uin less I have a problem says it only an extension of the warranty. It would be a little late if it fail at night on a major highway, ...why arent they replacing them, as per recall notice of Jan 2016 recall say7S it should be done as mit is a safety issue. Chapman Ford in egg harbor twp says its no an actual recall only a warranty7 extension which is

- Northfield, NJ, USA

On 7-17-13 the lighting control module broke on my car. I repaired my car with the purchased cardone part #73-71002 for $343.14 from autozone. I later received a letter from Ford regarding the csp 14N01. I submitted my receipt to the dealer on 4-28-14 and received reimbursement. On 8-29-14 the part broke again on my car. Autozone/cardone warranty expired 7-17-14. I repaired my car with the purchased cardone part #73-71002 for $343.14 again, this time from oreilys. I called Ford for a reimbursement. They told me it was a one time reimbursement and to contact cardone or NHTSA. In Jan 2016, I received a letter from Ford regarding srn 15S39/NHTSA recall 15V-861. At that time we were not experience loss of lights. Now on 3-24-16, I was pulled over at night by the police for no lights, the part broke again. Oreilys/cardone warranty expired 8-29-15. Oreilys did not reimburse me. I contacted cardone they told me to contact oreilys. So now I am contacting NHTSA.. this cardone part, part #73-71002 is defective obviously. As of today, the part is still being sold at both autozone and oreilys. We do not have any headlights. We are not going to buy the same $343.14 defective part a third time. Please recall the cardone part 73-71002. How do I fix my car" there are no working parts to buy" both receipts are attached.

- Dallas, TX, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. Additionally, the contact stated that the headlights would intermittently become dim without warning. The vehicle was not repaired. The failure mileage was 177,000...updated 05/02/16

- Dayton, OH, USA

The contact owns a 2004 Mercury Grand Marquis. While driving approximately 55 mph at night, the low beam headlights, tail lights, and instrument cluster failed to illuminate. In addition, the high beam headlights were inoperative. The vehicle was driven cautiously with the hazard warning lights activated. The vehicle was serviced under NHTSA campaign number: 15V861000 (exterior lighting); however, the remedy involved the replacement of the lighting control module and not the other components that failed. The manufacturer was notified of the failure. The approximate failure mileage was 160,000. The VIN was unavailable.

- Newnan, GA, USA

Lights go out after driving less than a 1/4 mile.

- Houston, TX, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the exterior headlamps independently failed. The contact stated that the headlamps would sporadically work after a period of time. The vehicle was not diagnosed nor repaired. Prior to the failure, the intake manifold leaked anti-freeze. The vehicle was taken to the dealer where it was confirmed that the intake manifold needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was 96,794.

- Chesterfield, VA, USA

On December 23, 2015 I was driving my 2004 Mercury Grand Marquis through an intersection in harris county, Texas. I had just received a green light and was proceeding to make a left turn when my vehicle was hit by another vehicle in the driver's side front. The damage to my vehicle was severe. The at fault driver's insurance company declared my vehicle a total loss. My vehicle's air bags did not deploy. I was wearing my seat and shoulder belts at the time of the collision. I was examined at a nearby emergency room. They said "no serious injury" but my orthopedic surgeon said I have a separation of my left shoulder.

- Houston, TX, USA

Malfunctioning headlights on vehicle. Unexpectedly without warning the headlights failed making for a dangerous, scary drive home. Manually had to hold down the highbeam lever towards me to drive the hour and half home on the highway.

- Cheverly, MD, USA

The instrument panel, radio, A/C, etc., all interior lights flicker randomly. I notice this when I am driving at night mostly. It does it during the day, but is not as noticeable. I have already changed the module one time, and it is doing it again. Has been occurring for two years.

- Nahunta, GA, USA

Driving at night, headlights turn off suddenly, will come back on if lights are turned off and turned back on - happened 4 times in a 7 mile drive. Dealer replaced module - lights still turning off - no help from dealer or Ford motor.

- Easton, MD, USA

I was driving down the road at night and was turning left when my headlamps just turned off for no reason and I had to drive with high beems the only way they would work is if you hold the turn signal lever towards you.this scared me to death because in my state at this time of year deer are everywhere.

- Freeport, ME, USA

When I was driving my Mercury Grand Marquis on the high way the lights just shut off at first it would happen for short periods of time and if I pushed it in they would work well after a month of two it completely wouldn't stay on anymore and the high beams I would have to use won't work any longer as well.

- San Antonio, TX, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 25 mph, the headlights failed. The contact stated that the failure recurred several times. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 174,000.

- Desoto, TX, USA

The bright headlights will work only when I hold the lever on the column is held back while driving.

- Lake City, FL, USA

Headlights go off without warning while driving or stationary. They may or may not come back on. Has happened many times and now everyday. The lights work for three - five minutes then go off. The mechanic shop says it is a faulty light control module.

- Lakeland, FL, USA