The contact owns a 2008 Mercury Mariner. The contact stated that the torque sensor on the steering failed while driving approximately 75 mph on the highway. The vehicle was pulled over and towed to the contact's residence. The contact took the vehicle to a local dealer who stated that there was no recall. Prior to the failure, the vehicle was repaired according to a power steering recall in 2014. The NHTSA campaign number was not provided. The manufacturer was made aware of the failure and stated that the recall repair was already performed. The contact was referred to the local dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 164,642.

- Trinity, TX, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was repaired according to NHTSA campaign number: 14V284000 (steering); however, the repair did not correct the failure. The vehicle lost power steering after the repair. The steering wheel only operated in manual mode. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 81,000.

- Anchorage, AK, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 55 mph, the steering wheel seized without warning. The failure occurred once. The vehicle was not diagnosed or repaired. The contact also stated that the vehicle was repaired under NHTSA campaign number: 14V248000 (steering) by the previous owner. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

- Pittsburgh, PA, USA

I purchased this car used in September 2015. The power steering went out. I looked up the recall which states: Ford will notify owners, and dealers will update the software for the power steering control module (pscm) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05. When I went to the dealer they said the recall did not apply. I was charged full price for replace the steering torque sensor. I called Ford and they set up a case # which is cas86223147. They explained that the prior owner brought the car in when they received the recall notice. They had the software updated but did not replace the torque sensor. As a new owner and with the recall still in effect, I feel the recall should be honored for the replacement of the torque sensor.

- Comstock Park, MI, USA

The contact owns a 2008 Mercury Mariner. While driving 10 mph, the steering wheel began to shake violently and the power steering light illuminated. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the power steering torque sensor needed to be replaced. The vehicle was not repaired. The contact also stated that the vehicle was previously repaired for a steering recall, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Casper, WY, USA

The contact owns a 2008 Mercury Mariner. The vehicle was repaired according to NHTSA campaign number: 14V284000 (steering); however, the repair did not correct the failure. The contact stated that the steering wheel failed and, while attempting to turn, the steering wheel became hard to turn. The vehicle was towed to the dealer who performed a diagnostic test, which located a failure code at the steering wheel column. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 55,000.

- Brooklyn, NY, USA

The contact owns a 2008 Mercury Mariner. While driving at various speeds, the power steering seized without warning. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the software was only updated for the pscm (power steering control module) and instrument cluster module; however, the steering column and torque sensor were not replaced. The contact stated that the failure persisted several months after the recall repair. The manufacturer was made aware of the failure. The failure mileage was 93,000.

- Lakeway, TX, USA

Safety recall 14S05/NHTSA recall 14V-284 was performed on this vehicle in August 2014. The service performed was a software modification that was described as being able to prevent the vehicle from going into manual steering mode without warning and as a result of a torque senor defect. In January 2016 the power steering assist stopped functioning while driving and moved into manual steering mode. This was in a low traffic urban area at low speed. We were able to get the vehicle off road without incident. The vehicle remains in manual steering mode and there is a "power steering assist fault" warning display on the dash. The Ford recall letter indicates the dealer repair would remove this possibility where the vehicle could revert to manual steering mode due to a detected fault. The letter also indicates a chime and wrench light would ensue if a defect/fault were detected to "increase driver awareness". it is not our experience that we had this warning provided. There is no wrench light illuminated and the vehicle was not prevented from moving into manual steering mode. In short, I do not believe that the service procedure in this recall where only software code was modified was sufficient to remove the potential hazards of any defects that may by inherent in the power steering assist system of this vehicle. I contacted the dealership where the software revision was conducted and was told that without a "check engine light" indication, they would probably not be able to read and determine the fault. I indicated the nature of my understanding of the recall on this vehicle to see if a further needed repair of the torque sensor would be allowed under the recall due to these circumstances. I was told the recall was closed. I do not believe the initial repair was sufficient.

- West Des Moines, IA, USA

The contact owns a 2008 Mercury Mariner. The vehicle was repaired under NHTSA campaign number: 14V284000 (steering); however, while driving approximately 20 mph, the power steering warning indicator illuminated and the steering wheel became difficult to turn. The contact pulled over, powered the vehicle off and back on, and the steering returned to normal. The failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

- Oak Lawn, IL, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 75 mph, the traction control, service engine, and ABS sensor lights illuminated and an audible chime was heard. The vehicle was taken to the dealer where it was diagnosed that the steering mechanism was faulty. The steering system was reprogrammed, but the failure continued. The vehicle was taken to the dealer where it was diagnosed that the electronic power assist system was faulty. The contact was informed that the repair was previously performed in 2014 under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 92,720.

- Williamsburg, CO, USA

While driving and making a 90 degree turn at an intersection my power steering stopped working without warning.

- Butler, PA, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving, the power steering failed. The vehicle was taken to a dealer where it was diagnosed that the power steering needed to be repaired. The vehicle was repaired. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering) however, the code was not programmed for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Updated 04/06/16 updated 05/16/16.

- Martin, TN, USA

The contact owns a 2008 Mercury Mariner. While at a stop light, the steering wheel suddenly began to shake and the power steering stopped functioning. The steering wheel became very difficult to turn. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was informed that the software update remedy for NHTSA campaign number: 14V284000 (steering) was performed on 9/11/2014. The contact indicated that the vehicle experienced the failure listed in the recall. The failure mileage was 140,000.

- Hastings, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while making a turn at approximately 25 mph, there was a loss of power steering as the steering wheel became difficult to maneuver without warning. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 141,000.

- Holland, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 60 mph, the steering wheel seized without warning. The failure was persistent. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

- Aurora, CO, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 35 mph, the power steering assist fault warning light illuminated. The contact mentioned that the vehicle did not start experiencing issues until after it was repaired under NHTSA campaign number: 14V284000 (steering). The vehicle was taken to dealer. The technician diagnosed that the torque steering sensor needed to be replaced. The manufacturer was made aware of the failure but refused to provide any assistance since the vehicle was previously repaired under a recall. The vehicle was not repaired. The failure mileage was 185,000.

- Aurora, IL, USA

Power steering assist failure error code appeared 12/27/15 while I was driving and immediately I noticed the steering was very stiff and difficult changing lanes and turning plus almost unmanageable especially from a standing/stopped position

- Park Forest, IL, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving 75 mph on the highway, the power steering assist warning light illuminated. The vehicle was serviced under the NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 240,049.

- Helena, MO, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 2 mph, the steering wheel seized. The vehicle was taken the dealer where it diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. Prior to this failure the vehicle had a software update under NHTSA campaign 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 96,000.

- Ellensburg, WA, USA

The contact owns a 2008 Mercury Mariner. While driving various speeds, the power steering seized. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Helena, AR, USA