Stopped to eat and keys would not come out of the ignition.

- Lake Zurich, IL, USA

The contact owns a 2009 Mercury Mariner. While operating the vehicle, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to turn. The contact stated that the recall notice for NHTSA campaign number: 14V284000 (steering) was received in August of 2014. The vehicle was taken to the dealer who updated the software, but the failure progressed to the point that the steering wheel shook. The vehicle was taken back to the dealer who indicated that the vehicle would not be covered under the recall, although the codes listed in the recall were present. The contact notified the manufacturer who also indicated that the recall remedy was previously performed and no further service would be done under the recall. The failure mileage was 150,000.

- Panama, NY, USA

For many weeks the steering of the Mariner has been "twitching." Then a few more weeks later, at the time we would start the vehicle the steering would not be working making it very hard to turn. We would just restart the vehicle and it the steering would be back. Now the steering will quick as we are going down the road. This is very unsafe and has the potential to cause an accident. The vehicle is very hard to maneuver when the steering quits, and if it were to quit as you were making a turn or in a sharp curve, the outcome could possibly be very bad. This is clearly a safety issue.

- Shelbina, MO, USA

Started the car like normal went to leave from my parking space when steering wheel would not turn freely. Drove that way to work (thought it was ice in system due to a snow storm) called my mechanic but when I went back and started the car again it was fine, it did not occur again for a week. One day as I was driving it started happening which never happened before. Read a post that it happened to some other peoplethis is a real safety hazard, I have a kids and grandchildren that ride with me I will not put their lives on the line.

- Bridgeport, CT, USA

Power steering stops working while driving. If you stop shut off car then restart power steering will work for awhile. Ford has no recall on this problem. Suggested from Ford dealership was to replace steering column at $1400. This is not an intermittent issue and effects 2008,2009, 2010 Ford and Mercury vehicles. Afraid to drive car.

- Campbell, OH, USA

While waiting at a stop sign to make a right turn, my steer wheel jerked in my hand and seem to lock. When the traffic cleared, I tried to make the turn and the steering wheel had definitely lock, making it impossible to turn and steer and placing me in a very dangerous situation. I stopped the car and turned it off while in traffic. When I restarted the car the steering had unlocked. My car was in an accident a month prior to this incident and I had body work done, however the dealership and the insurance company both stated that this was not a result of the accident. The steering on the 2009 Mercury Mariner is electronic and failed to operate properly. The entire steer column has to be replace at my expense.

- Philadelphia , PA, USA

The 2009 Mercury Mariner is experiencing intermittent failure of the power steering system. (at least 3 times so far) when the car is started, the steering is nearly impossible to move. Repeated restarting of the car will sometimes restart the power steering and then the car is drivable until it is shut off. The dealer tells us that the only repair authorized by Ford is the complete replacement of the steering column - an approximately $1300 part plus the hourly rate. This is an extremely dangerous type of failure. If it would occur while my 17 year old daughter is driving the car, she would be unable to control the vehicle and would most likely cause an accident.

- Ocala, FL, USA

My daughter was driving my 2009 Mercury Mariner at a speed of 25 mph. The steering wheel basically locked up. No warning. I checked online and there are numerous complaints about this happening. This is an outrage! if she or I would have been on the hwy at a high rate of speed we would have been killed. I have three granddaughters who ride in this vehicle as well. I just bought this vehicle January 2012. It only has 63300 miles. I take it in to the Ford dealer for service check ups and oil changes. I do take good care of it. I have seen online repair could be over 5K. This is a huge safety issue!!! why hasn't this been recalled with so many online complaints?

- Ankeny, IA, USA

While traveling at 55 mph, power steering stopped working making vehicle very hard to steer. By turning key off and restarting, while tugging on steering wheel, power steering will start working and may last 30 minutes or 3 minutes. While working, steering wheel shakes and makes noise. Vehicle pulls to the left. Ford denies having had this problem before and wants to replace steering column for $1,396.57. Complaints on the internet about this problem are numerous. I do not want to buy another defective steering column and don't understand that power steering problem would be solved.

- Hurley, NM, USA