10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 79,608 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The brakes do not stop the vehicle in the normal distance, but an extended distance. Since 2013 we've had numerous repair/servicing visits to correct the issue. The most recent on September 22, 2016. Hundreds of dollars have been spent to correct the situation. And just today, my wife report the problem is again occurring. Although we have endured this problem prior, for this report, the date will indicate today's date, as that is the most recent occurrence.
- Westlake, OH, USA
When I pressed on the brake to stop there was a cracking sound then the brake pedal went to the floor. When I drove forward and pumped the brakes they were almost normal. Had a mechanic check it out and brakes were normal to him. Did it three more times. We had pads routers and one galiper on the back tires replaced. Also bled all 4 brakes. Was ok for a few days but started again. This happened on the highway and on country roads.also had the tires rebalanced and aligned but nothing changed. I'm afraid to drive it.
- Painesdale, MI, USA
As reported by several other Milan owners, which NHTSA is currently investigating, my brakes are "soft". while in motion and attempting to brake, the petal goes to the floor, leaving me to only hope my car will stop in time to avoid personal or vehicular injury. I am a retired Ford engineer and know this is an FMVSS, serious violation. I have taken it to three repair shops, including two Ford dealers, and each has told me I need a new hydraulic control cylinder which is about a $2000 repair. This repair cost is about half the current value of the vehicle. I am hoping that your investigation will force a recall repair at little or no cost to me. I purchased this vehicle new from Ford. Please advise any other actions I need to pursue.
- Louisville, KY, USA
The contact owns a 2009 Mercury Milan. While driving various speeds and attempting to stop by depressing the brake pedal, the brake pedal traveled to the floor. The contact stated that the vehicle failed to stop. The contact was able to stop the vehicle by going up onto a curb. The vehicle was taken to the dealer where it was diagnosed that the ABS module failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
- Jonesboro, GA, USA
The break vibrates when trying to break over rough terrain. Also the breaking distance takes longer. Some occasions I have to press the break hard enough to come to a complete stop.
- Newport News, VA, USA
After hard braking on an icy hill on a rough unpaved private road, the brake pedal went very soft and has not recovered. The car was moving at low speed, 10 mph or less at the time of braking. Icy patches made the road very rough. When I brake, I held the pedal down so that the ABS would stop the car.
- Saint Paul, MN, USA
Brakes became soft. ABS system and total brakes failed. Car was in motion gong through intersection when brakes became very soft and failed to stop car
- Merritt Island, FL, USA
I was entering a toll booth at a speed of 5 mph. My brake pedal lost all pressure and was close to the floor. This happened on 2 occasions. The brake pedal returned to normal after turning the car off and restarting. The situation was triggered by a small bump in the road at the tollbooth. Holman Ford replaced the ABS hydrolic control unit and the module. I have the receipt for the repair.
- Sewell, NJ, USA
The contact owns a 2009 Mercury Milan. The contact stated that while driving at any speed and depressing the brake pedal, the brake pedal failed and seized intermittently. The vehicle was driven to an independent mechanic where the contact was informed that the brake pad had at least 20,000 miles left. The failure recurred intermittently. The manufacturer was notified about the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.
- Berkley, MI, USA
After the anti-locks are used in snow the brake pedal goes almost to the floor. The car will still stop but slowly. To get the braking back to normal I had to brake hard in reverse and forward many times to get the breaking back close to normal. When the anti-locks are used again the same thing happens again. The petal goes back to the floor.
- Thornton, IL, USA
While driving on the highway that was slightly wet the brakes all of a sudden needed to be pushed much further in order to work. I had to stretch my leg down to the floor almost for the brakes to work which was difficult as I am short. The problem went away the next day when the roads were dry again.
- Rockville, MD, USA
A couple of months ago, the front tires of my car hit a rough surface due to road repair on my way home, and instantly I felt the ABS came on and I may have seen a quick instrument light flash. It took a very long distance to stop the car at the following stop sign, because majority of the brake travel was non-functional; I felt I was lucky I was even able to stop the car. After returning home, I inspected the brake and saw no leaks or damages in the brake system. After some internet search, I was surprised to see so many similar complaints about the Ford vehicles but with no recall information. The cause seems to be the hcu module, possibly some valve could not fully close after energizing, even though many shops replace the master cylinder without much effect. Now my car has evolved from 80% non-functional brake to soft brake pedal with long brake travel. The hcu module replacement costs over $2000. It took me two months to finally decide to bring my car to a Ford dealership tomorrow. Then I saw the news article about the nthsa investigation, so I decide to add my case. I believe that there could be many many Ford vehicles with soft soft brake pedals on the road, which could cause accidents and lifes.
- Gibsonia, PA, USA
The contact owns a 2009 Mercury Milan. While driving at an unknown speed, the ABS warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the pump motor circuit failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,893. Updated 09/22/16
- Woodbridge, VA, USA
The contact owns a 2009 Mercury Milan. The contact stated that the brakes worked intermittently. The failure only occurred when the ABS was activated. The failure occurred approximately six times. During some of the failures, the check engine warning indicator illuminated. The vehicle was taken to a dealer where the failure could not be diagnosed. The manufacturer was not notified of the failure. The failure mileage and VIN were not provided.
- St Louis, MO, USA
The contact owns a 2009 Mercury Milan. While driving 10 mph, the braking system failed without warning. The VIN was not available. An independent mechanic diagnosed the vehicle, but it was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 95,000. Updated 10/07/15
- Wolpole, MA, USA
The 1st failure was, after leaving a gas station, my brake pedal went to the floor without warning. I barely missed the car in front.after 4 months, the same thing occurred after leaving a highway at a light. Ok again for a few months, there was a 3rd incident, but I can T remember the details.I hit a small pot hole and the ABS came on. I lost my pedal again.when I shut the car off, the system reset and it was fine. Now whenever the ABS is used, I lose my pedal without warning. It no longer resets. My mechanic has to bleed the system to get my pedal back. Im afraid to drive the car in bad weather. I have had 6 or 7 brake failures in the last 18 months.
- Bellerose,, NY, USA
The contact owns a 2009 Mercury Milan. The contact was driving approximately 45 mph and approaching a traffic stop. The brake was depressed when the brake pedal traveled to the floorboard erroneously. The vehicle came to a stop after the brakes were applied repeatedly. The failure recurred three times. The vehicle was taken to an independent auto mechanic who was unable to duplicate the problem. The brake malfunction recurred. The contact planned to take the vehicle to an authorized dealer for further diagnosis. The manufacturer was not notified of the defect. The approximate failure mileage was 87,000.
- Lithonia, GA, USA
- Edmond, OK, USA