10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
45,114 miles

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« Read the previous 20 complaints

problem #70

Aug 192013

Milan

  • 55,000 miles
When headlights are on right brake light remains illuminated at all times. Replaced the light and same problem remains.

- Uniontown , OH, USA

problem #69

Sep 252014

Milan

  • 56,000 miles
The taillight fixture on my 2010 Mercury Milan is now bad and Ford wants $400 to replace it. It is an led fixture and should not have burnt out by now. I cannot replace the bulb on my own, the whole fixture must be replaced.

- Atlanta, GA, USA

problem #68

Aug 182011

Milan

  • 23,464 miles
I purchased this car used from the dealer. After only two days, I was told my brake light is out. While the vehicle was still under warranty, the dealer replaced the right tail light assembly. 9/17/14, the brake lights appear to work, until the head lights come on or are turned on. The left rear brake light does not come on and the right light stays illuminated, as if the brakes are being applied, when the head lights are in use. I am told by the dealer the rear brake light assembly again needs replaced, but will cost $400. Obvious defect or malfunction in the safety feature (brake lights).

- Mcmurray, Pa, PA, USA

problem #67

Jun 282012

Milan

  • 19,931 miles
I purchased the car new in August 2010. In June 2012 I noticed a problem with the left tail/brake light. When the headlights were off, the brake lights worked properly when the brake pedal was depressed. However, with the headlights on, instead of the left tail light being on, the brighter brake light was on all the time. This could lead the driver behind me to think I am applying my brakes when I am not. The rear lamps on this car are led, not regular bulbs. The only fix is to replaced the entire sealed assembly; the car was still under warranty, so the dealer replaced the lamp assembly at no charge. Now, 2 years later, I am having a similar problem with the lamp assembly that was replaced. Since the car is now out of warranty, Ford will not do anything about it. I would have to purchase the lamp assembly (which my research shows is a dealer-only part) for over $400. And presumably, when it fails again after 2 years, I get to spend another $400 for another one. Since Milan are no longer being made, what will we do years down the road when this part is no longer available from anyone at any price" junk the car because the rear lights don't work properly" I have researched this, and many Milan owners have the same problem. This is clearly a safety issue, and it is obvious that these assemblies are defective. I feel that Ford should redesign these to be reliable (or alternatively, design a replacement that uses standard bulbs instead of leds), then issue a recall and replace them at no charge for the life of the car.

- Forest City, NC, USA

problem #66

Sep 092014

Milan

  • 65,800 miles
Noticed left outer taillight flickering in July 2014. Light finally went out. Entire assembly was changed on 9/1914. On 9/9/14 noticed the same flickering. Light has not gone out yet but it is only a matter of time. Dealer wants $114 just to look at it. There are a lot of complaints with this model. Needs recall.

- Converse, TX, USA

problem #65

Jul 142014

Milan

  • 50,498 miles
A few times, people driving behind me have beeped at me and I didn't know why other than maybe they were upset I wasn't driving fast enough. Then about two months ago, a police officer pulled me over to warn me my tail light was not working properly and to get it fixed. The outer(quarter panel) led tail light assembly is not working properly and this could cause an accident from behind. I brought the car to nazareth Ford, which stated that the led lights are supposed to last much more than four years, but is not under warranty.

- Nazareth, PA, USA

problem #64

Aug 292014

Milan

  • 63,000 miles
My 2010 Mercury Milan has two lighting issues not caused by custom lights or bad wiring. The first is my drivers side tail light is fully illuminated like im pressing the brake pedal when I am not. I turn my lights on and it either flickers or stays on or both. I have read at least a few hundred others complaining of something similar or worse. Please investigate it and I can show you a picture if needed. Now, the second is....moisture gets into my plate light covers causing one light to short and the other to flicker. This may be a problem with all license plate light covers. I have noticed on the 2010 Ford Fusion/Focus and the Mercury Milan models there is almost always one plate light out. Take note that my lens cover isn't cracked or compromised in any visible way. Those are the two lighting issues I have. On some reports read I have seen that Ford knows but refuses to repair it and many oem factory lights have the same issue. It is a problem in the circuit board for the L.E.D lights. Please I urge you to investigate this known issue so nobody gets injured or killed by faulty tail lights. Thank you

- Saratoga Springs, NY, USA

problem #63

Aug 222014

Milan 6-cyl

  • 18,300 miles
My 2010 Mercury Milan only has 18300 miles on it and I was told that the whole tail light assembly needs to be replaced and it is not covered under the extended warranty. The brake light stays on continuously when the headlights are on. It is a known problem. The cost is almost $500. Obviously this car. Is not driven a lot.

- St. Peter's, MO, USA

problem #62

Aug 012014

Milan 4-cyl

  • 86,000 miles
Soon after purchase one of the tail lights would not shut off with the car. Then the other tail lights would slowly go out in rows until almost dark. Both tail lights are involved and it is an intermittent problem. The dealer finally said there is a short in both tail lights and the parts alone are $915 not counting the installation costs. These should be robust led tail lights. There is obviously some issue with the lights themselves or the wiring due to the number of complaints when researching the problem online. These is a major safety issue when people can be driving their car and the tail lights just slowly go out or do not come on at all.

- Warsaw, IN, USA

problem #61

Aug 012012

Milan

  • miles
The tail lights on the car keep fading out. The right tail light is completely out and the left tail light flashes, instead of just staying on as the brake is being pressed.

- Las Cruces , NM, USA

problem #60

Aug 132014

Milan 4-cyl

  • 129,500 miles
Rear passenger led tail light flickers intermittently when headlights are on and brake light on this lamp illuminates though no pressure on the brake pedal. Per my research, Ford is charging customers for this repair (up to $500 per light) though it is a safety issue. Flickering light distracting to other drivers as well as unsafe as brake illuminates randomly though I am not braking.

- Elkhorn, WI, USA

problem #59

Jun 032013

Milan 4-cyl

  • 40,000 miles
Both right and now left brake lights developed a condition where they turn on in their bright, braking state whenever the head-lights are on. The dealer replaced the right light, at my expense a year ago. Now, I have to replace the left light. These repairs are $400 each. And there is no indication to the driver that this important safety system isn't functioning properly. I was notified by other drivers of the problem. Ford should recall and inspect these vehicles. Someone will be rear-ended because of this problem. The date of my "incident" is approximate. My issue is the same as shown here: Https://www.youtube.com/watch?V=4H7M70cuyvk.

- Mount Prospect, IL, USA

problem #58

Aug 092014

Milan 6-cyl

  • 84,048 miles
When stepping on the brakes the rear passenger brake light either flickers or illuminates half way. When we took it to Ford they said this was not covered by warranty and tried to charge us $500. This is obviously a malfunction on the manufacturers side.

- North Port, FL, USA

problem #57

Aug 192014

Milan

  • 62,000 miles
We had our oil changes and a safety check performed by our local Ford dealer in elmira, NY and we were informed that when our parking lights were on the right rear (passenger side) tail light was illuminated as if the brake light were on and the left side was a normal illumination. This I saw as a serious safety issue because it could confuse someone behind the car and possibly lead to an accident and wondered why this was happening so I went online and learned that I am one of possibly thousands that this is happening to. The fix is to replace the entire tail-light assembly which at a dealer would cost between $400 to $600. The tailight is an led assembly and in my opinion it is a faulty part. It poses a very serious safety issue and because from my research it can happen at any age or millage is should be recalled and be replaced with a reliable unit. Years ago one knew when your light was out or your turn signal wasn't working and it was a cheap $2 fix. I was lucky because only one light was bad but what if both lights were bad I or my wife could have been involved in a very serious accident. I know that it was a definite fault in the unit because when the parking lights were not on it functioned as it should when the brakes were applied. Lets get a recall so people won't get hurt.

- Hector, NY, USA

problem #56

Aug 182014

Milan 4-cyl

  • 26,734 miles
Just drove home from the dealer after buying this used 2010 Mercury Milan with 26000 miles and when I backed into my parking space I saw the reflection on the wall behind me that was no difference in the light with or without my foot on the brake. I called the dealer next day and they said to bring it back leave it for a day. I have found online that the led lights have a problem. I have not returned it yet because I live 80 miles from the dealer and need a ride home. I hope to this week.

- Salem, WV, USA

problem #55

Aug 112014

Milan 6-cyl

  • 50,142 miles
Same failure as everyother Milan. Drivers side rear taillight malfunction! anytime headlights are on the taillight lights up as if the brakes are on. They aren't. dealership pretends not to know anything about the problem. Ford lost two sales on this one. When the Mercury and the Lincoln come of age, back to imports for this couple.

- Orting, WA, USA

problem #54

Dec 112013

Milan

  • 81,000 miles
The taillights never changed illumination, when the headlights where on. When the headlights were not on they illuminated according to brake petal pressing. Was driving at night with headlights on nd was rear ended due to the other driver knowing I was stopping. The other driver was hurt along with her passenger. Next morning to vehicle in to dealership was told it needed a headlight control switch and an rear tail light assemblies. Not bulbs but assembled as these are led. 435$ for each taillight and 50 for control switch.

- Greensboro, NC, USA

problem #53

Aug 012014

Milan

  • 68,000 miles
Left tail light started flickering and now is completely out. Was told assembly needs to be replaced. This is at least a $400 fix. This is a led light and should have lasted more than 4 years. This is a safety concern and a recall should be issued.

- Converse, TX, USA

problem #52

Dec 012013

Milan 4-cyl

  • miles
Have been having issues with tail lights flickering and going out intermittently. From what I've read online, it appears this is an ongoing and widespread issue. The replacement is only for the entire unit at a cost of over $400. This is absolutely ridiculous and I believe there should be a recall on this matter. It is a potential hazard and a lot of people cannot afford the fee for 1 tail light much less both.

- Kewanee, IL, USA

problem #51

Aug 062014

Milan 4-cyl

  • 30,000 miles
The driver side rear brake light does not work when the driving lights are on. It seems there are multiple people with this same problem, as a responsible company Ford should fix this issue and not pass there error on to the consumers. The fog lights also are having electrical issues, sometimes they work, other times they don't.

- Anaheim, CA, USA

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