10.0
really awful- Crashes / Fires:
- 15 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 85,559 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Mercury Milan. While driving at various speeds, the power steering warning light illuminated and the vehicle stalled. The contact mentioned that excessive force was required to turn the steering wheel. The contact merged to the side of the road, where the vehicle was restarted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
- Magnolia, TX, USA
Power steering went out until I restarted the car then fine until later in the day, same thing no power steering. Everything was fine until a few days ago. Then it started a again, as the days went by it was happening more and more and now it wont reset when starting. No power steering at all!
- Indianapolis, IN, USA
Electronic power steering system displays message on dash display, as well as service advancetrac. The first time the incident happened I was able to turn the car off and the power steering resumed when I re-started the car. This went on and off intermittently for a couple of months. Now I have no power steering at all and it is extremely difficult (near impossible) to drive safely. Ford has identified this issue in over 400K vehicles that they just released last week. I am in the military and I live in italy and have no idea how to fix this. There is an obvious chronic problem with this and it needs to be corrected. Please add my vehicle to the recall list. abcnews.go.com/business/wirestory/Ford-recalls-423K-vehicles-power-steering-problem-31332026 here is the link to the news article identifying the problem.
- Apo, AE, USA
It started in recent weeks when we start the car we get an error message "electric power steering malfunction" and there is no power assist. Shutting off the car and restarting clears the error message. Twice now while driving right after start up the steer malfunction error came up and with it we had a loss of power streering. Both times we were able to move to the curb, put in park shut off and restart and no problems. We will be getting this to the dealer but don't anticipate a fix. They only repair when they can duplicate a problem and this problem is intermittent.
- Monrovia, CA, USA
The contact owns a 2010 Mercury Milan. While driving at various speeds, the power steering warning light illuminated. The contact mentioned that excessive force was required to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Radcliffe, KY, USA
As I was making a right turn at a rural intersection I lost power steering. I was going possibly 25 mph. I went into the left lane but there was no vehicle there. If there had been I would have hit it. A warning came on "service advance trac & service power steering now" this also happened about 2 years ago when I was stopped. At that time a Ford tech reprogrammed a module & it has been ok til now.
- Wabash, IN, USA
3 times when I have started my car the "power steering fault assist" is displayed and I have no power steering. After restarting it was fine but now it has completely gone out. The vehicle isn't old enough for it to fail. If it happened while I was driving I could have wrecked. It is unsafe.
- Greenville, TX, USA
Driving on highway at 65mph when the service power steering light comes on and the power steering goes out with stability control. It was very hard to just keep the car in the lane of the highway not to mention to turn the car. This had happen twice before with a Ford dealership resetting the sensor. This time the car went into the Ford shop coming out with them having to replace the power steering unit for a cost of $1700 but when they reported it to carfax it was only reported as an alignment and inspection! I feel that Ford knows this is an issue with this model car.
- Atlanta, GA, USA
While driving, as I turned the steering wheel the turn was slow to respond and turning back to straight driving position, steering wheel was extremely hard to turn which almost caused me to hit a parked car. After parking (which took extreme effort and arm/shoulder pain) and starting again, automatic steering ability had failed and indicator light read "service power steering now". the car can not be driven because it is too hard to turn steering wheel and for fear that the lack of power steering will cause an accident. I also noticed that there has been numerous similar complaints posted on the internet with the same problem and concerns. Please add my vehicle in the recall list so that not only I and my family will be safe but also anyone else that may be on the road who can be involved in an accident caused by the inability to maneuver safely due to no power steering capability. According to Ford's motto "built for the road ahead", I can't get to the "road ahead" safely without power steering.
- Philadelphia, PA, USA
I was driving down I94 in washtenaw county and I received a notification to the extent "service power steering systems" within the next 5 minutes I completely loss power steering. Once in a safe location, I turned off the car and restarted; the problem remained. Repeated twice to no avail. Representatives at Ford client relations states "no outstanding recalls for this issue" dealer states "not a lot of known problems that they have seen". I reiterated to both that my research shows the opposite that there have been numerous incidents of the same report.
- Ann Arbor, MI, USA
The electric power assist steering would fail intermittently and a message would display to that effect most of the time. Sometimes restarting the car would make it work and other times it would just start working.this only happen when the car was not rolling but we could not trust it and had it replaced, at a cost of $1789.
- Muskegon,, MI, USA
The contact owns a 2010 Mercury Milan. The contact stated that while driving at approximately 30 mph, the service advance track and the power steering lights illuminated as the power steering seized. The failure recurred on multiple occasions. The vehicle was taken to a dealer and was not repaired or diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The VIN number was not available.
- Detroit, MI, USA
Power steering completely gone 5 min after warning light and chime sounded, and display on dash said power steering failure and service advancetrac now. Seems very dangerous to be driving and only have 5 minutes before you lose your steering. Warning light was a car with curvy tire tracks. This needs a recall due to its dangerous implications.
- Middleburg Heights, OH, USA
Power steering failure, difficult to handle, light on.
- Cleveland, OH, USA
Driving down the road power steering was lost and control of the vehicle was lost causing to hit a curb damaging rack and pinion tie rod ends, wheels and tires and alignment.
- Nogales, AZ, USA
Wife was driving car got aural warning accompanied by service power steering, and service advancetrac sys with the skidding car symbol on dash. Complete loss of power steering. There were no prior noises/steering issue that would have lead us to believe there was a problem and thankfully there were no adverse weather conditions such as snow or ice or need to avoid a collision she could barely steer vehicle.
- Wellsville, OH, USA
The contact owns a 2010 Mercury Milan. While driving 40 mph, the power steering warning light illuminated. The vehicle was taken to the dealer who diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 68,000. The VIN was not available.
- Palmerton, PA, USA
While traveling at approximately 30 mph, we heard an alert chime and saw the message "service power steering" and "service advancetrack" on the dashboard. We drove approximately one more mile and then the power steering quit working, causing it to very difficult to steer the vehicle.
- Allen Park, MI, USA
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 10 mph, the steering wheel seized and excessive force on the steering wheel was required. The power steering warning light illuminated. The failure recurred multiple times. The vehicle was taken to a dealer for diagnosis. The technician stated that the power steering needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 130,000.
- Petersburg, VA, USA
- Sevierville, TN, USA