10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 34,580 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I received my vehicle 1/18/2006 a Mercury Mountaineer. On my survey that I returned to Ford in March of 2006, I told them that I hated their " slip-O-matic " transmission. I do not have all the visits documented but the second problem we had was the vehicle would come to a stop at a stop light and then a few seconds later you would feel a "thud" like you were hit from behind by another vehicle. We had the transmission reprogrammed and the valve replaced and that problem seemed to be resolved. But the slipping through the gears continued to be a persistent problem. It is almost as if when you pull out into the highway that you are in suspended animation for 1 to 1.5 seconds. This is particularly unsettling when crossing several lanes of traffic from a stopped position... like pulling out of a gas station (with the traffic) while a semi is coming up behind you real fast or turning across traffic with out the green arrow and you really have to get across quickly sometimes it works sometimes it doesn't. this occurs randomly but yet approximately 10 to 20 times a week. Right now the SUV is in the service center. I have requested the next repair to be performed via tsb 07-13-8 but the dealer is insisting that I must demonstrate the problem before they will repair it per above mentioned tsb....... they took my word before for the reprogramming and the valve replacement but now they do not seem to believe me anymore.
- Henderson, KY, USA
Vehicle would not shift gears. 4 rpms at 25 mph. Vehicle slowed. Pulled over and front brakes were on fire.
- Tok, AK, USA
- Newnan, GA, USA