The contact owns a 2009 Nissan Altima. The contact stated that while parked, the vehicle failed to start and would not recognize the key in the ignition. The vehicle was taken to the dealer for diagnostic testing. The technician advised that the steering lock module needed to be replaced. The manufacturer was made aware of the failure and advised that the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure and current mileage was 101,000. The VIN was not available.

- Wolfforth, TX, USA

Went to go start my car and the intelligent key indicator light came on. Couldn't even use the back up method to start the car. Had to get it towed to the dealer. Couldn't do anything with the car and was left in an abandoned lot. Not a very safe place to be stuck. Also, there wasn't a warning prior to this. From the sounds of it there are many others that have had this issue at right around the same mileage mark. I think it's time for Nissan to consider a recall. This is absolutely ridiculous. I have my car at the dealer now and from the sounds of it will be in for a repair of around 1,000 or more. Will not be buying a Nissan again unless the do something about this.

- Norton, MA, USA

The night before everything was working fine. I was 1300 miles from home visiting relatives. I got out of my car turned my car off and locked it up as usual. In the morning, I got back into my car to go some where and my car would not start the yellow key indicator light was illuminated in the left side of the car I could not press the brake it was very stiff and the start button would not come out of the lock position. After researching via the internet I have found that there is a very common problem with all 2009 makes of Nissan and the steering lock mechanism malfunctioning after having the car for approximately 3 years and the car being under 50,000 miles this part has been recalled in other models of Nissan but not in the 2009 models. Although I understand this repair at a dealer can run upperwards of $1,000, I was lucky my dad's mech did it for around $600,00.there definitely needs to be a formal recall on this part because it has affected too many people and it could easily result in death if the lock out takes place in traffic, not a nice feeling to be 1300 miles from home and having a major problem.

- Lafayette, LA, USA

The contact owns a 2009 Nissan Altima. The contact stated that the vehicle failed to start after attempting to start the vehicle using the push-to-start button. The vehicle was towed to a dealer where they advised her that the steering locking system failed. The vehicle was not repaired. The manufacturer was not contacted. The failure and current mileages were approximately 75,000. The VIN was unavailable.

- Allen , TX, USA

I went to start 2009 Nissan Altima car would not start. It was not something simple as a battery or starter and there was no way to start the car. It completely locked up. We ended up having to have the car towed and discovered that the steering lock unit was broken. The repair shop did research and testing and found out that this is a known issue from Nissan with no recall. Nissan indicated that this was not a safety issue and therefore no recall was necessary. Our concern is that Nissan knowing that they have a defective part, where they know their cars will not start at any given time without warning and in fact may potentially place their consumers in an unsafe situation. Not to mention the cost of the repair is steep and it is a repair that the consumer is responsible for at no fault of their own. Also another concern is if the replacement part is truly an "updated version" or still has the defect" is this bound to happen again at any given time not knowing when or where, and also rack up another costly repair" I have researched and came across multiple websites of hundreds of other Altima owners that have had the same thing happen.

- Port Neches, TX, USA

On 12/28/2012 my 2009 Nissan Altima displayed a yellow key warning indicator on my dash board. Thinking that it was my key battery, I had it changed and the light went away for 2 days. On Sunday, 12/30/2012 it reappeared as I was driving to a christmas gathering. Afterwards I went to my car and tried to start it up. The yellow key warning still appeared on my dashboard but no other response was seen from my car. I had to have it towed to a dealership here in tulsa, ok to have diagnostics run and it shows that its the steering lock mechanism has malfunctioned. After researching this and finding that this has been a problem in other years of the Nissan Altima, I find it unacceptable that this issue hasn't been addressed and the part hasn't been recalled.

- Tulsa, OK, USA

My car was running fine and received a warning light that the battery needed to be replaced in my intelligent key fob. Went to start car and it would not start and the warning light still appeared. We replaced battery in fob and still the car would not start. After talking with dealer we find that the steering lock mechanism going out was a very common problem and they had 5 incidents of it just this week. After doing more research and seeing how common the problem was we are wondering why this year make and model has not made the recall list yet. Problem cost between $600-$1000 to repair.

- Edmond, OK, USA

Was out shopping at costco, came out of store and car would not start. Intelligent key indicator light was displaying on the dash. The brake pedal would not depress and push button would not start the car. Tried to manually override by inserting the key fob in the slot - still would not start. As I was stranded had to call husband to come get me. Had him bring other key fob, still would not work. Had to have the vehicle towed to the dealership as car is completely disabled and will not run.

- Chandler, AZ, USA

On December 27th I was sitting in my car with the car on and everything worked fine I got out of my car turned my car off and locked it up as usual. Later that evening I got back into my car to go some where and my car would not start the yellow key indicator light was illuminated in the left side of the car I could not press the brake it was very stiff and the start button would not come out of the lock position. After researching via the internet I have found that there is a very common problem with all 2009 makes of Nissan and the steering lock mechanism malfunctioning after having the car for approximately 3 years and the car being under 50,000 miles this part has been recalled in other models of Nissan but not in the 2009 models after speaking with a Nissan representative and a Nissan dealer I was advised to have my var towed to the dealer and have the malfunctioning part replaced at the cost of $1175 for the part the labor and towing. There definitely needs to be a formal recall on this part because in the last day I have read over 300 instances of the same malfunction happening to various Nissan car owners that own the 2009 model. I am right now putting together a class action suit against Nissan for the unfair treatment of there consumers and for overlooking a very serious defect in the product they are selling. Also this repair is not covered under the warranty someone really needs to investigate this.

- Philadelphia, PA, USA

While driving my Nissan 2009 Altima today the warning light (yellow key) came on after hitting a pot hole, when I had to press on my brakes to stop at a red light the car killed and the red car warning light started flashing, when the car came to a complete stop I put it in park and tried to depress the start button. Nothing happened, the car was not recognizing the intelligent key. The yellow key warning light means the steering mechanism is failing so the intelligent key won't work. So here I was sitting in the middle of traffic with a car that won't start and I cannot get out of park to put in neutral to push out of the traffic. I had to have the car towed. After much research I am finding this is an issue known by Nissan they no longer put this part in the 2010 have done recalls for this on other models and years but not this one. This is a safetyy issue and should be a recall are they waiting for someone to get hurt before they issue a recall?

- Ramsey, MN, USA

My husband went to start his 2009 Nissan Altima one afternoon to pick up our daughter from the bus stop and the car would not start. It was not something simple as a battery or starter and there was no way to start the car. It completely locked up. We ended up having to have the car towed and discovered that the steering lock unit was broken. The repair shop did research and testing and found out that this is a known issue from Nissan with no recall. Nissan indicated that this was not a safety issue and therefore no recall was necessary. Our concern is that Nissan knowing that they have a defective part, where they know their cars will not start at any given time without warning and in fact may potentially place their consumers in an unsafe situation. Not to mention the cost of the repair is steep and it is a repair that the consumer is responsible for at no fault of their own. Also another concern is if the replacement part is truly an "updated version" or still has the defect" is this bound to happen again at any given time not knowing when or where, and also rack up another costly repair" I have researched and came across multiple websites of hundreds of other Altima owners that have had the same thing happen. We sent a letter to Nissan expressing our concerns but also wanted to make sure that this situation pertaining to the steering lock unit is brought up to your attention to be reviewed and considered as a recall. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brunswick, OH, USA

The contact owns a 2009 Nissan Altima. The contact stated that the key-less entry system failed and the vehicle could not be started. The vehicle was towed to the dealer where a diagnostic was performed. The failure was located at the steering lock system and the contact was advised that the key-less computer needed to be reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The consumer stated the vehicle would not start after multiple attempts, the dash read " no key". even though he tried the spare key and tried to jump start the battery, all attempts failed. The dealer informed the consumer it was not a wear and tear problem, and it was nothing that he did or didn't do to create the problem. Updated 03/14/13...updated 04-03-13 updated 04/12/2013

- Budd Lake , NJ, USA

Have had this car for 2+ years now, lived in Arizona and Florida. I now live in Maryland. This morning was slightly colder than normal, with sleet coming in last night. My wife attempted to start the car this morning while I was away at work and could not get it to start. Looking at the dash indicators, it showed the orange intelligent key light on, and when I tried to start the car, the ignition button would not switch out of lock. Tried to get the car into neutral, but brakes appear to be firm in place and will not unlock the shifter out of park. Looked online for a few solutions, but none have worked so far (unhooking battery, moving the steering column). Called the Nissan dealership near here and they want me to tow it in before they can even guess at the cause (which I would have no issue with if this was an uncommon thing, but there are numerous reports of this online, most pointing to the same thing: A shoddy part that I need to pay $500 plus labor to replace ). eventually this will have to get fixed, but what is most disheartening is the fact that this could have happened anywhere and left my wife stranded for some time. I just lucked out and it was sitting at home. Mileage is ~21K.

- Fort Meade, MD, USA

The contact owns a 2009 Nissan Altima. The contact stated that while attempting to start the vehicle, it failed to respond. The vehicle was taken to the dealer where it was confirmed that the steering lock module failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure and current mileage was 60,200.

- Fair Oaks, CA, USA

Drove my Altima to work, as usual and parked at my work parking lot. Once it was time to leave, got into my car to drive home but car wouldn't start. Blinking key light in upper left and corner and car/key light in upper right hand corner. Had to get vehicle towed to a Nissan dealership by work (30 miles away from home). Nissan has had my car for two days now and just figured out it was the faulty steering column actuator. Quote given over the phone was $777 plus towing and car rental fees! why the heck is this not covered under a warranty if my car is only 3 years old and not even 48,000 miles!!!! so disappointed with Nissan. I'm so thankful that I wasn't stranded by myself at night in a large city with no where to go - which is what would have happened when I was out of town just days before. I have friends with Altima's and I sincerely hope this doesn't happen to them however, based on the number of people this has happened too, it's basically a guarantee that it will happen!!!!

- North Port, FL, USA

The contact owns a 2009 Nissan Altima. The contact was unable to start the vehicle. The vehicle was towed to the dealer for diagnostic testing where the technician advised that the steering lock mechanism would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 50,400.

- East Brunswick, NJ, USA

On a recent cold morning I got into my 2009 Nissan Altima, at 7:00 am and drove son to school. Came home and parked vehicle. Got back in car at 3:00 pm and car would not start. The car had been fine that morning. Push start would not get out of "lock" position. Headlights, inside lights, brake lights all worked. Steering wheel was not locked. Would not get out of "park". battery was tested and not the problem. Fuses were checked and brake switch checked and not the problem. Looked on internet and found multiple incidents where steering lock mechanism was faulty on 2009 Nissan Altima, and was not engaging and therefore the car would not start and was locked by immobilizer. The only option is a $500 plus part from Nissan and another $500-600.00 to install. Car was towed to dealership at cost of $109 to me, and the estimate from the dealer to fix the now diagnosed steering lock malfunction was $1,100 making this a total cost of $1,209 on a vehicle that has less than $60,000 miles. I looked on the internet and found the following information by another dissatisfied customer : 1. Nissan did a recall on their more expensive model Nissan gtrs was recalled, part number 48700-jf00A or 48700-jf00B, being replaced by 48700-jf00C and called campaign id P0309. 2. same part number is failing for Nissan 370zs as well, same years and same part number 48700-jf00A or 48700-jf00B, yet they are not being recalled. 3. this problem is also occurring in Nissan maximas and Nissan muranos however I could not find the part number. 4. in all models of Nissan this part was removed in mid 2010 due to consistent failure. There should be a make-wide recall for all models for this part, not just the gtr because it's the most expensive of them. Call 1-800-Nissan 1 and complain, I am...

- Quitman, TX, USA

Our Altima has failed to recognize our intelligent keys and will not start. The doors will lock and unlock. The alarm will sound and the trunk will open but the car will not start. I'm being told this is due to a faulty steering lock mechanism that has been recalled in some Nissan models but not the Altima. The part itself is $500 and the labor will take it to almost $1000 or more. This is completely absurd. What would happen if this happened to my wife and infant daughter on the wrong side of town. What if this part had failed when we were in the mountains or off the beaten path. If a part is going to be recalled in one model, it needs to be recalled in all models. This is extremely unsafe and to know that Nissan is aware of this issue is unacceptable. We also own a murano that uses an actual key to start --- I'm considering replacing both after learning about this. I hope someone will respond to this.

- Knoxville, TN, USA

My wife went out to go to lunch and the car would not start. The only thing on the display was a yellow indicator light that looked like a key. We called Nissan dealership and after explaining the problem they said have it towed as the steering lock control module is bad. We had it towed and repaired cost $667 plus towing. If Nissan knows that this is a issue potential to all 08 and 09 Altima, they should do a recall. If this had been an emergency and driving the car what then or if you needed to it for an emergency departure? wrong way to do business!

- Chickamauga, GA, USA

After our first real freeze of the winter (low 20's), the car was locked up for no reason. Pressing the push button ignition, inserting the fob into the key holder, nothing will start the car. The brake pedal is heavy, no lights comes up on the instrument panel and the steering wheel is totally locked out. Had to get the Altima towed into a local dealership and come to find out it's a steering wheel lock out control unit that needs to be replaced. Car just came off the 36month warranty in September'12 and I am now turning in the 39month lease and now a $1K repair. Thanks Nissan... also, had the Nissan original battery replaced twice! original battery only has an 18month prorated warranty! not sure if it all relates somehow. This steering wheel lock control should be a manufacturer's responsibility to keep it for the life of the car.

- Plano, TX, USA