5.9
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,772 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The occupant classification system (airbags) turn off when the passenger seat is occupied by person weighing 130+ pounds. This happens if car is idle, and at all speeds. Car has been taken to the dealership to be serviced for the recall on 4 seperate occasions and dealer has acknowledged that they do not know what to do as they have tried multiple remedies and cannot fix it. They refuse doing anything else to do and say it is not their problem. The dealership is Nissan of mckinney in Texas. General manager is david kelly and service technician is matt johnson. I do not feel safe in the car as this is a serious safety hazard. There is a rebuttable presumption that a reasonable number of attempts have been undertaken to conform a motor vehichle to the applicable express warranties. It has been subject to repair on 4 seperate occassions. The car has guards on the underside of the car that have fallen off on 3 seperate occasions and been fixed to no avail. The dealership acknowledges that they sold an extended maintance warranty to me and miss represented the product and did nothing to make amends until I inquired on several occasions. Nissan of mckinney in Texas sold the 2013 Nissan Altima with premium dunlop tires and charged a premium for the tires at the time of the sale. The orignial dunlop tires are bald an will not pass inspection, which was acknowledged by matt and general manager david kelly, at 19,000 miles. These tires have a 65,0000 manufacture warranty from dunlop/Goodyear and the dealer will not make good or replace the tires as they are clearly faulty. The missrepresentation of the 2013 Nissan Altima has caused an extreme amount of undo stress and the dealership refuses to make any remedy at all. Nissan of mckinney Texas and their general manager have sold me a car that falls under the Texas lemon law.
- Mckinney , TX, USA
For over a year this vehicle has had an issue where the airbags will turn themselves on and off. No matter if there is a person in the passenger seat or not. The seat can be empty and the airbags warning indicator light will randomly come on and off. The same is true when there is a person in the seat. The vehicle was repaired numerous times right after purchase, it was fixed for the safety recall for this problem and it has been repaired numerous times since. The problem continues. Nissan corporate has refused to re purchase this obvious lemon and has said they will continue to attempt to fix it. Since they have been unable to identify the problem... they now have resorted to blaming the dealers. Search vimeo for 2013 Nissan Altima airbag light and you will see the video of this issue.
- East Hartford, CT, USA
Passenger air bag light stays on while passenger is sitting in the seat. Problem started a couple of weeks after I leased brand new car. The problem is ongoing for over a year now. The fox Nissan dealership cannot replicate the problem so Nissan will not offer any resolution. I've been trying for a year now and the problem persists, Nissan or dealership cannot say if the airbag will work in the case of a crash. I'm paying monthly lease payments on a car that may or may not be safe. What ever happened to customer service? took the car in last Friday for the airbag recall, problem is still there after dealership updated the software problem. Both fox Nissan dealership and Nissan regional field rep said there is nothing more they can do since they can't replicate the problem. Apparently the photos of the problem they had me take we're to make me feel like they actually cared. I can't believe I'm continuing to make payments on this unsafe vehicle.
- Middleville, MI, USA
My wife and I were driving I noticed the passenger airbag light saying "passenger airbag off".. my wife is about 150 lbs and the airbag seat sensor should not have an issue with a person of this weight. I worked on seat sensor design for almost two years and I know that most are programs to not deploy for people under 80lbs. This has happened three times so far (mid Jan, end of Feb, and early March 2014). I have pulled over each time, turned the car on and off and it re-set the error two of the three times. The one time it did not, I drove an additional 10 miles then retried the car off/on and it re-set so the airbag does work. Now I'm driving around checking for the light so I know the airbag will deploy in case of an accident when I have a passenger in my front seat.
- Northville, MI, USA
The front passenger air bag status light (passenger air bag off), illuminates intermittently with a full sized adult sitting in the right front passenger seat. Nissan claims that my vehicle is not subject to the voluntary safety recall campaign id# PC214, dated April 2, 2013. The passenger airbag status lamp is located above the instrument panel center stack. This intermittent condition has occurred twice through the month of December 2013. The warning indicator will turn off and operate correctly after I turn off my running engine and restart.
- Media, PA, USA
Passenger air bag indicator light indicates that airbag remains off while passenger is in the seat. Nissan dealer tech claims that this is not a problem; just the way the system works. He wouldn't even look at it.
- Chardon, OH, USA
Passenger air bag off warning light comes on intermittently, even with a person over 100 lbs. In the front passenger seat. This has been an issue since the car was new. I brought the car into the dealer and they "recalibrated" the sensor, but this did not fix the issue. The recent passenger air bag recall did not include my VIN, so it appears that Nissan has no idea how to fix this. By reading these complaints on safercar.gov, it appears that this is a widespread issue. How long will Nissan's customers be forced to drive around with compromised safety systems?
- Irvine, CA, USA
Well I noticed that my passenger airbag off light was on with a passenger sitting in the vehicle, it has done this many times, and I even have a video of me sitting in it and I weight 180lbs with the light on while the car is being driven. I have taken it in to the dealership 3 different times for this problem. Each time they have told me that they have reset the seat. It is still doing it, the video came after the third time and just 3 days ago. I called Nissan about this and my other big problems and they have told me that I should take it to another dealer. There is a recall on this through Nissan and yet I have brought it in 3 separate times and they still keep telling me its ok. No sir. Nissan seems to just not care I have asked them many times for a Nissan rep to come out and look at my car and they just keep telling me to take it to a different dealer. The problem is all the Nissan dealers around me are owned and managed by the same company. And Nissan will not help me with a loaner car if I drive it 200 miles away to the next dealer. So I am just screwed. Very upset with how Nissan runs their business. This is my first and last Nissan ever!
- Reston, VA, USA
Purchased as a new vehicle, the heated seats do not, nor ever did work properly. When the temperature control is set to high, only the seat gets hot; and it gets real hot. When the temperature control is set to low, only the seat back gets warm and the seat itself does not heat. I know that Nissan is aware of the issue, my dealership's service department has told me as much. It is now over six months and they still cannot fix my new car. Living in a cold climate this was important to me. It is frustrating that nothing is being done. I feel it is definitely a safety hazard because the seat gets so hot when set on high and is not distributed equally throughout the entire seat.
- Prior Lake, MN, USA
The passenger side airbag warning light has been coming on at random times when someone is sitting in the seat. It has been doing this since I bought the car. The light indicates that the airbag is off. The dealer has reset the seat two time and the problem is not solved. I checked online and found that others have been having the same problem. The dealer has indicated that Nissan has put a hold on parts for that seat. They obviously know there is a problem. I am seriously concerned that someone sitting in the passenger seat can be at risk in the event of an accident. If Nissan won't tell their own dealers what is going on that is a problem.
- De Pere, WI, USA
The "passenger air bag off" warning light may come on when an adult or large teenager is sitting in the front passenger seat. This failure happens occasionally. At times, the warning light will go off after a few minutes of driving. It appears that either the seat sensor(s) or the software that reads the sensor(s) and determines the size/weight of the front passenger may be faulty. I am amazed that there has been no recall of the 2013 Altima for this issue, given the number of complaints on this website.
- Irvine, CA, USA
The day I purchased the vehicle (1/23/13) the seat belt light would not shut off. The passenger airbag light would also indicate that the passenger airbag was disengaged with a passenger in the vehicle. The dealership (rosenthal Nissan of tysons) took the car in back and made some adjustments. The problem apparently went away. Tonight (2/9/13) the passenger airbag sensor once again indicated no passenger when my 110 lb wife was sitting in the seat. I tried it with myself (175lb) and again it occurred. This is an unacceptable safety concern.
- Springfield, VA, USA
The passenger air bag off warning light comes on intermittently while an adult over 125 lbs is seated in the passenger seat. This has happened multiple times with multiple adults of various weights. If the car is stopped, turned off and turned back on it usually clears the problem. I have brought the car into the Nissan service center four times. Each time they have done something else to try to resolve the problem but it keeps happening. I am awaiting a call back from the manager of the Nissan service center. I am very concerned that in the event of an accident my passenger will not be protected by a working front air bag. I have searched this problem on line and seen many post of similar problems for the 2013 Nissan Altima. I have also seem many instances of this problem with previous Altima models and other Nissan vehicles.
- Syosset, NY, USA
Female passenger, 5ft. 0in., weighing 100lbs causes front passenger airbag to be disabled (front passenger airbag status light on). Light would go away after a while. For a female passenger, 5ft. 5in., weighing 120-125lbs causes intermittent front passenger airbag operation. Appeared to operate normally before. 12/24/2012: Vehicle was brought to dealer and was found that the scale on the front passenger side seat was off by 25. Scale was zeroed out in the front passenger seat. Issue appears to be resolved for female passenger, 5ft. 5in., weighing 120-125lbs. 01/07/2013: Front passenger airbag disabled for male passenger 5ft. 6in., weighing 160lbs. Resolved by restarting vehicle.
- Washington, DC, USA
Intermittently, "passenger airbag off" warning light remains on even though passenger (130 lbs) is in the front passenger, it occurred several times, had to turn off and restart the car to clear the light.
- Clemmons, NC, USA
- Royal Oak, MI, USA