7.7
pretty bad- Typical Repair Cost:
- $200
- Average Mileage:
- 83,600 miles
- Total Complaints:
- 37 complaints
Most common solutions:
- replace door handle (18 reports)
- not sure (10 reports)
- returned to dealer to fix (4 reports)
- dealer replaced (2 reports)
- looped wire through door and tied to handle (#14) (2 reports)
- replace handle (1 reports)
« Read the previous 20 complaints
Door handle grips on this Murano keep on breaking, replace it on one door only to have another door handle snap. The part that wraps around the latch breaks off. Cheap plastic is all I can say. They should of used a forged metal end meshed with the plastic. Could really be a life threatening issue one day.
- clh15, Columbus, MS, US
Most expensive cheep peice of (%@p door handle in the world. Especially for such an expensive car. I could understand if you are always YANKING the door handle in anger; but we have NEVER done that. We dont even have kids that are yanking and hanging off this thing; like you would expect MOST SUV owners to have. You would think Nissan would have at least thought of this when they chose such a cheep peice of plastic.
My wife just went to open the door and instead just pulled off the handle as if it was held on with a peice of Scotch tape. The only place I could find a replacement was at the dealer & they try to charge you $130 for something that probably cost .02 cents to make. I really hope there are enough complaints about this that they put in a recall on it or at least credit & refund peoples repairs for this.
- this guy, Nampa, ID, US
Went to open drivers side car door and handle fell off. Had to pay $430 to get fixed. Dealership denies any problem with the part. This is a cheap plastic door handle. If I knew the door handles were plastic I would never had bought the car. I feel that this is a way Nissan uses to make addition money for itself by installing parts they know will break ever so often. WIll not buy another Nissan. Dealer did not apologize or anything for this defective part. You will pay constantly for this defect. Cheap plastic part not worth $10 that they gouge you for. Look at how many complaints there are on just this site about the door handle. Nissan does nothing about it. Needs to be recalled.
- John R., Daly City, CA, US
Just thought I'd add my experience here. I actually pulled on the door handle to open the rear driver's side door. Because it was locked, the handle came up very easily, slipped out of my hand and sprung back into position. When it did, it broke off and shot past my head and onto the car in the stall next to mine. Forget BB guns- you could put your eye out with one of these door handles!! I hope I can find the part for less than I'm seeing on this site. I'm not afraid to take the car apart to fix it myself but man am I scared of overpriced plastic parts!!
- psterling, Concord, CA, US
I'm glad there are websites like this that have factual content that helps car owners and future car owners in their maintenance and future buying decisions.
Onto my Murano...The chrome exterior driver-side door handle broke. I don't pull on the door handle hard, nor was this an incident where the door was inadvertently locked and unknowingly pulled too hard. The Murano doors aren't heavy and don't require much force to open. Dealer charged $250 to replace.
Nissan in their infinite wisdom provides a workaround solution; press and hold the unlock button on the key fob for 5 seconds and the windows automatically roll down, making it possible to open the door from the inside.
- azhikerdude, Mesa, AZ, US
The door handles on this model are made of plastic and very easy to break. The first to break was our driver's side door handle, now the rear passenger door has broken also. In all my years of driving many cars have never seen this happen. No more Nissan's for us!
- atomatis, Paradise, CA, US
How is it that the exterior door handle could fall off a car that is only 5 years old? That seems a bit ridiculous to me.....especially when I see cars that are 20+ years old driving around with all parts in place! It ended up costing $358 for the dealership to replace it.
- Tonya H., Little Rock, AR, Gibraltar
Well..let me start by saying for the price the cars cost the door handle should never just fall off in my hand. What a pain. Had it repaired at the dealer. The fit and finish on these cars is just not what they should be. Will never ever buy another Nissan product again.
- Eldon Z., Virginia Beach, VA, US
So, my husband bought an 04 nissan murano from a honda dealership in town in March of 2009. 4 months later the drivers door handle completely breaks off and my husband has to break into his own car to get into it. We ordered the part $160.00 and repaired it ourselves...what a pain!!! Now...a month later, the back rear door handle (rarely used) is coming off...nice craftsmanship nissan. And nice extended warranty honda...I am so glad we bought it because it covers nothing! Never again!
p.s. I recommend you buy the parts from a nissan dealer as they tend to be cheaper!
- Jamie M., Omaha, NE, US
Well at least I know I'm not alone. My handle was the barely ever used, rear handle. I mean I could understand the drivers or even the passenger, but a rear handle. And to other previous complaints about it being a cheap piece of plastic that they wanted to charge $150 for. ABSOLUTELY RIDICULOUS. Is there really any automobile out there that is built to last. I hope that I find it one day.........
- Troy T., Frisco, TX, US
I love the way Nissans look! However, I'm really questioning the workmanship. I bought my 2004 Nissan Murano used, and immediately had problems. I had to replace my license plate in the rear upon purchase, but had problems doing so. The nut and bolt both turned on removal, so I had to completely remove the rear door panel and put vice grips on the interior nut. Now, my driver's side door handle broke off (out of the blue), and the dealer wants $240+ to replace it! I bought the handle from CourtesyParts.com at a discount ($95 vs $130+ from the dealer). The dealer wants another $100+ for labor! I've removed the driver's side door panel, but now it looks like I have to remove the power window to get to the door handle! What a pain in the a$$. As much as I like the looks of the Nissan, I'm probably going to have to look elsewhere for my next vehicle.
- Jeff S., New Braunfels, TX, US
The door handle on the driver's side broke and came off completely. The whole thing is freaking plastic including the part that attaches to the mechanics inside the door. The dealer wanted $120 for a new one, I got one for $95 thru my mechanic and will attempt to put the thing on myself.
- rogertn, Smyrna, TN, US
I am the second owner of this vehicle. I bought it as a lease return. The previous leasee was a woman as well, so I feel comfortable with the knowledge that we did not over use or abuse this vehicle, yet when I went to open my door, the handle came off in my hand. I called the dealer and they told me it would be about 130 dollars to replace it. I told them where they could stick their door handle and I am now searching salvage yards.
- dyvrflyr, Spring, TX, US
I cannot believe that I am all alone in this....well, 2 others on the site feels kind of alone...I don't think that I am hard on my vehicle...I do think the engineering is poor.
- jbrett, Haleiwa, HI, US
Dealer said they wanted $400 to fix the broken handle. Tried to tell me it had electronic parts attached. When I informed him I was holding the handle and nothing electronic was on it he said "sir, I am sorry but that it the repair cost."
- Jaime I., Orlando, FL, US
Required 2 visits for each handle,1 to order parts and 1 to install. The dealer said I was the only person on the planet with this problem. This is my "last nissan" I am going back to driving Toyotas
- Terry M., Naples, FL, US
Can't believe my wife broke the door handle off the driver side of our 2004 Murano. She weighs 98 lbs and is almost the exclusive driver.
I called the dealer who said this is rare and they don't keep the part in inventory. He offered to order the part for $106.50 plus-plus. No word on installation labor cost.
Any suggestions regarding locating a replacement handle and tips for installation would be welcomed.
Thanks
- Edwin K., Delray Beach, FL, US