The contact owns a 2009 Nissan Murano. While the contact's spouse was driving, the brake pedal was depressed and traveled to the floorboard. The vehicle failed to stop and traveled into an intersection. There were no warning indicators illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and provided no assistance. The failure mileage was 65,000.

- Bothell, WA, USA

The ABS system on my 2009 Nissan Murano does not work, it led to an accident. I have read up on this and this seems to be a recurring problem with Nissan Murano 2009-2015 models. It is unacceptable that a car company can get away with this and then take the stance that they are not responsible.

- Silver Spring, MD, USA

When approaching a red light on a local road, my vehicle slowed down but did not come to a complete stop. The brake pedal provided no resistance and therefore was applied to the floor of the vehicle. As a result, my car passed through the intersection at approximately 10mph. Upon immediate inspection by a technician, the brake fluid was flushed and replaced with dot 4 fluid. Three months later, the same issue occurred while on the highway. The brake pedal lacked resistance, was applied to the floor of the car, and the car did not come to a complete stop until it was turned off while on the highway at a speed of 10mph. Under a Nissan brake fluid service campaign, the brake fluid was once again flushed, replaced with dot 4 fluid, and ABS was inspected. Dealer was unable to identify the issue since the inspection passed and states the ABS was most likely activated in both incidents without cause. No further effort is being provided. Upon filing a case with Nissan Consumer Affairs, Nissan is unable to replace the actuator per the service campaign since tests passed and dealer is unable to replicate scenario. Nissan and the dealer are both unable to identify the issue and unwilling to provide assurance that the brakes are safe to operate. They concluded testing procedures were followed and have no additional steps to be taken. This is unacceptable in terms of not identifying why the ABS was activated without cause and subsequently putting consumer lives at risk. After 2 dangerous incidents and poor customer service, I lack confidence in the Nissan brand, will not purchase again and would advise others of the same.

- Plymouth Meeting, PA, USA

While driving the car the brake peddle became soft. The break peddle has to be pushed to the floor. The problem persists. I had a mechanic install new pads and rotors on both axles. As well, he tried to bleed the brakes. The problem persists.

- Monticello, MN, USA

Vehicle shuts down completely with no warning as if it is being controlled by another power source. Had battery checked and alternator replaced twice. Also, had a diagnosis test performed multiple times. It yields no problems. The battery/brake light may come on prior to shut down. If it does, three seconds later vehicle is completely dead. Usually the vehicle is in motion - just driving on a roadway. Once shut down, you cannot move the vehicle and has to be towed.

- Montezuma, GA, USA

Brake pedal is very low all the time just bought car last week. Brakes are not very safe

- Dunnellon, FL, USA

After having soft brake issue, had car checked and put on new front brakes. No change. Was informed by Nissan of my ABS actuator involving master cylinder. I carry grand children in my vehicle all the time. Was warned not to travel long distances with this issue. I cannot afford to get this issue taken care of on my own and heard about the federal investigation regarding 2009 Nissan Murano's into this matter by the NHTSA. I am a grandmother extremely concerned about this issue.

- Toledo, OH, USA

The contact owns a 2009 Nissan Murano. While driving at an unknown speed and attempting to stop the vehicle, the brake pedal traveled to the floorboard and the vehicle did not stop immediately. There was no warning indicator illuminated. The vehicle was taken to greenacres Nissan (561-899-4294, located at 5353 lake worth rd, greenacres, fl 33463) where it was diagnosed that the brake actuator needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 52,000.

- Lakeworth, FL, USA

Brake failure while vehicle in motion on city street. Brake pedal to floorboard with no braking action. Slow recovery with gentle pumping of brake.

- Damascus, OR, USA

My 2099 Nissan Murano has 67,000 miles, 2 days ago while traveling home from a local store in the rain trying to stop at a stop sign the brake pedal went completely to the floor and brakes did not work. The car went into the intersection, thankfully no other cars were coming. Brake pedal continues to go to the floor, car doesnot stops until standing on the pedal pushing it completely to the floor. Took it to my mechanic, he drained the brake lines to get rid of any air and put in new brake fluid. Did not help. He then told me to look at the complaints and open investigation about the many 2009 Murano having this same problem and all the money owners have spent to try to fix the problem with no good results. I also called the Nissan dealer and they said they never heard of any problems with the 2009 Murano. I am thankful my mechanic did his homework. But now I am stuck with a $275 a month payment for a car that is not safe to drive and nobody, even the Nissan dealers admit that there is a true problem or defect and nobody knows how to fix it. Without you admitting there is a defect and requiring a recall is forcing people to continue to drive these cars with faulty brakes. I just hope it does not take a death or two for this defect to be recalled because with all the documented issues being basically the same and your investigation being open for over a year I am sure many people will be opening law suits if death or injury occur. This is a serious situation and these car owners deserve more then what they are receiving from you and Nissan. Time to step up and fix this before anybody else gets hurt or any deaths occur. Your note says to retain any documentation for 5 years, well in 5 years these cars will BE14 years old and seeing that this problem seems to start around 65,000 miles, this needs fix now!

- Middletown, PA, USA

For the last couple of years, I have complained to the madison wi zimbrick Nissan dealership service dept. About soft brakes. There were times when I didn't know if I would be able to stop at a stop sign. Numerous times I shifted the car into neutral before I had to stop because I wasn't sure I could make a stop.the antilock brakes failed a couple of times on ice and on water. The service department checked the brakes but said they were good. In June, 2018 I took the car in again to have the brakes checked. They replaced the brake fluid after bleeding the brakes, but it still didn't help. They said the next step was to replace the master cylinder. They did that, but it still didn't fix the problem. They then said they had to replace the actuator. They contacted Nissan thinking that it would be paid for in a recall. But Nissan said the VIN number wasn't part of a recall. I also contacted Nissan, and they said the car was too old and had too many miles. Yet, the problem I had was identical to the 93,000 SUVS Nissan reported having to replace actuators. The service department manager felt that the repair should have been covered by Nissan. I had to pay approximately $2400 for the repair and that was putting in a used actuator. I strongly feel, and the Nissan service department manager feels, that this repair should have been covered under a Nissan recall. The problems I experienced were identical to vehicles that had been covered under the recall.

- Oregon, WI, USA

Brakes went to the floor during driving, became spongy, had to be pumped. Stayed spongy for 2-3 miles in one case. Has done this 3 times with me and once with the Nissan dealership mechanic. Diagnosed by Nissan as actuator inside ABS. Needs to be replaced. Too dangerous to drive per the mechanic. Could easily be killed in heavy traffic. $2400 to fix. No assistance from Nissan customer service - said they will not help. 09.14.2018. Needs to be recalled and replaced immediately; next thing for Nissan will be lawsuits for wrongful death!!

- Roswell, GA, USA

No matter what repairs I do the ABS warning light will not go off. The breaking feels off. I leak power steering fluid and have had the pump checked. I constantly feel the steering tighten up and even randomly relax causing in unsafe steering conditions. Steering can tighten up and become loose again while in a parked position, a very slow moving speed and at freeway speeds.

- Parowan, UT, USA

The brake pedal goes to the floor for no reason. It happens when I am driving at highway or local road speed. I attempt to stop and my brake pedal goes right to the floor and the car does not stop.

- Levittown, NY, USA

The brake pedal falls to the floor when depressed rapidly. This is only occasionally, however when it happened last. I stopped the vehicle and tapped the ABS brake actuator unit with a rubber mallet and brakes were fine.. I believe the ABS valve is defective but the dealer said that the master cylinder is defective & needs to replaced for $800+. they also said if that doesn't cure it, then the brake vacuum booster is also defective and it would cost me $3000! so, they were unable to perform the recall that changes the brake fluid from dot3 to dot 4.

- Charlotte, NC, USA

I purchased the Nissan 11 Feb, 2016 I am military and went away to serbia was back for a few weeks and got deployed again to jordan. My vehicle was cleaned and was in a garage during my deployment. Since being back I have driven back and forth from va to oh for work my back breaks started to make noise so I had them replaced when the tires were removed I seen the under body for the first time. Brought it to Nissan were they deemed it non drive able and said that this was not an issue that arises within the time frame of having my vehicle it is extremely excessive rust to the point were it has eaten away the sub frame and that the waikem dealership sold me a death trap.

- Parksley, VA, USA

The contact owns a 2009 Nissan Murano. While driving 35 mph, the brakes failed and the brake pedal traveled to the floor when it was depressed. The contact had to pull over, park the vehicle, and pump the brake pedal a few times until the pressure was normal. There were no warning indicators illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 70,000.

- Avon, NJ, USA

Traveling 20 mph on clean, dry concrete, approaching a yield sign at an intersection. Applied brakes and felt ABS pulse in the brakes. ABS pulses stopped and then the brake pedal continued to travel to the floor. I ended up finally coming to a stop in the middle the intersection. The driver who had the right of way managed to avoid hitting my vehicle.

- Saint Peters, MO, USA

While driving my Nissan Murano I hit a small pothole. I hit the brakes and felt that the brake pedal touched the floor, no pressure what so ever. I assumed it must have been because of the pothole and didn't think anything was wrong. But when I approached the next traffic light and tried to brake; the car did not break and continued into the middle of the intersecting street before stopping. Thank god there were no cars comming! I took it to the Nissan and according to them; fixed the brake with no charge to me. Conclusion: Lost of break pressure after hitting a small pothole and a significant delay in break reaction afterwards. No break pressure and pedal had to touch the car floor in order to break with a delay reaction.

- Dulth, GA, USA

When breaking, there are times when it feels like the brakes go out and I have to take the brake pedal all the way to the floor. It happens several times a year and this last time my whole family was in the car and nearly caused an accident because my brakes essentially weren't working as required. I see there is in active investigation and this is not an isolated incident. What is it going to take for you to mandate a recall, a death?

- Reinholds, PA, USA