10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On the morning of November 7, 2017, the front/sliding portion of the sunroof on my 2015 Nissan Murano spontaneously exploded while I was driving down I-5 in seattle, wa, at the posted speed (60 mph). The sound of the explosion was deafening (I thought that a gunshot had been fired at my vehicle, and/or I had had a catastrophic tire blowout). Luckily the retractable fabric "shield" between the sunroof and the interior of the vehicle was deployed, and the shattered glass did not fall on me. I was able to pull off the freeway and prevent large chunks of glass from flying into on-coming traffic. I subsequently reported this incident to my insurance company, and the sunroof was replaced by my insurer (the cost of the replacement glass was approximately $1500; I paid a $250 deductible, and the insurance company paid the rest).
- Bothell, WA, USA
I was driving my certified pre-owned 2015 Nissan Murano with my 1 year old daughter in the back seat, a car that I just purchased 2 weeks ago when the front half of the panoramic sunroof suddenly exploded. I was not under an underpass, there were no cars right next to me. It sounded like a gun shot & glass came shattering down the front & back seat where my daughter was in her car seat. This was an absolutely terrifying, dangerous experience that could have ended a lot worse. I consider my daughter & I lucky that we were not injured but from what I have read, this is not an uncommon occurrence. This safety issue with exploding sunroofs needs to be resolved as this is a very dangerous issue that consumers should be aware of before buying a Nissan or any car with a sun roof.
- Merrimack, NH, USA
Passenger side airbag stops detecting adult passenger, was recalled by Nissan in 2016 and system was reprogramed, it's now May 2017 and the problem has started again. Will need to contact Nissan for repairs. Also when driving there is an extreme glare from the back side of the hood which blinds and disorients when driving towards the sun, nearly wreaked car because I could not see for a few seconds. This happens all year when sun shines.
- Visalia, CA, USA
NHTSA recall 16V-244, the occupant classification system software, notified 6/16, dealer attempted to correct the problem in June, July, Sept., Oct., Nov., and advised me in Dec. That there was no "fix", at that time I was turned over to Nissan Consumer Affairs, case#24846736, in late Dec. I was advised that Nissan would decide to either buy the car back or replace it in 10 days; that period has passed and they are blaming the dealer for not sending work orders, but I verified they were sent twice and Nissan misplaced them. The car is unsafe to drive with a passenger and I feel that I am just getting the "run-A-round". I have photos but don't know how to attach them.
- Ashtabula, OH, USA
Nissan campaign : PC482 on 9/92016 took vehicle in to have ABS actuator checked. It was within range for recall. Part was ordered. Week of 9/192016, received call from dealer central appointments (sheehy Nissan waldorf) telling me part was in and was given appt on 9/23/2016 to have ABS actuator replaced. On 9/23, at dealership, I was told Nissan is not replacing ABS actuator as called for in campaign unless it has leaked and ABS light is on. This is a part non-conformance issue. When seal allows leak, it drips on circuit board which will cause a fire. Remedy is to park vehicle, call for tow and get rental. This is unsafe and remains so. Nissan recall states "your Nissan dealer will inspect the serial number of the ABS actuator, and if it is within the affected range, the dealer will replace the ABS actuator with a new ABS actuator at no cost." My actuator is within affected range and Nissan is not complying with their own recall remedy.
- Mechanicsville, MD, USA
The brake and gas peddle are far too close together causing the foot to have a problem transferring form the gas to brake. This has caused me to almost have several accidents. This is very dangerous. This has happened several times in city driving and a few times on highway.
- Powell, OH, USA
Nissan Murano 2015 bose navigation system - gps routing errors can misroute 200+ miles out of the way from normal routes under certain start and destination entries. This could put the driver and passengers at risk in some areas of the country especially in bad weather. Nissan has acknowledged the problem can be repeated in other 2015 Muranos but stated they have no timeframe for resolution.
- Onley, VA, USA
- Corbin, KY, USA