HVAC Pipe Inspection
*****Dealer Announcement*****
Nissan is conducting a dealer inventory Quality Action to inspect the HVAC pipe, and if necessary
replace the high-pressure flexible hose on specific MY2023 Nissan Murano vehicles identified in
Service Comm and National Service History â Open Campaigns.
Due to a supplier issue that has since been corrected, the HVAC high-pressure flexible hose may
not meet specification. This issue can potentially lead to a refrigerant leak and reduced cooling
performance.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History â Open Campaigns I.D. PC963
⢠New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
ï§ Refer to NPSB 15-460 for additional information
⢠Please continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.
3. Use the attached procedure to remedy any vehicles affected by this quality action prior
to sale.
4. Once remedied, dealers should submit the applicable warranty claim for the action
performed so it can be closed in Service Comm and release the vehicle for sale.
