Rear Window Defogger
Dealer Inventory
***** Dealer Announcement *****
Nissan is conducting a dealer inventory quality action to inspect the rear hatch glass date code and, if necessary, the defogger heating wires on 664 specific MY2021 Nissan Rogue vehicles identified in Service Comm and National Service History – Open Campaigns to identify if parts replacement is necessary. During manufacturing, the rear hatch glass cardboard lining became soaked in water and may have reacted with the silver in the defogger heating wires which may cause the defogger grid to separate from the hatch glass.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** What Dealers Should Do *****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC814
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this quality action.
3. Use the attached procedure to inspect the rear hatch glass date code and, if necessary, remedy any vehicles affected by this quality action prior to sale.
Nissan anticipates a low number of affected vehicles will require replacement.
• Dealers may order parts, if needed, via DBS.
o Parts are expected to arrive the week of August 23, 2021.
4. Once remedied, dealers should submit the applicable warranty claim for the action performed to close the campaign in Service Comm and release the vehicle for sale.
