Rear Coil Spring Inspection
Dealer Inventory
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to inspect both rear coil springs and, if
necessary, replace them on 564 specific model year 2021 Versa vehicles identified in Service
Comm. Due to a supplier concern, which has since been resolved, the rear coil springs may have
an indentation on the coil spring.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PM977
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Use the attached procedure to inspect both rear coil springs and, if necessary, remedy
any vehicles affected by this quality action:
• Dealers may order parts, if needed, via DBS. Most vehicles will not require parts
replacement.
 Dealers may begin ordering parts via normal parts ordering process on April
16, 2021.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
3. The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.
