Affected Component: ELECTRICAL SYSTEM: SOFTWARE

Date Published
SEP 03, 2019
NHTSA TSB #
10165778
TSB Document
Summary
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV unit before starting the diagnosis. The software updates in the following Service Procedure are for the items below:  Stability improvements and bug fixes  System enhancements that will allow future Over-The-Air (OTA) updates. Without these software updates, future OTAs will not be possible. Refer to step 5 on page 5 to confirm that this bulletin applies. HINT: The update software only needs to be downloaded once and can then be used on multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.