10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
42,270 miles

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« Read the previous 20 complaints

problem #2

Jan 012002

Bonneville

  • miles
The steering mechanism started to make a very loud popping and growling noise while turning left approximately 4 days ago. I immediately took it to the dealer who informed me that this was a known problem and they would order a kit consisting of a plug and a tube of special grease to repair it. This caused me great concern because I am not sure this is a safe repair and could just prolong the life of a component before it fails. I viewed this as a potential safety issue. I contacted Pontiac via E-mail and phone with out a reply from E-mail and a reply via phone that was unsatisfactory. I reviewed the cuatomer complaints on your web site and find that this problem has caused failures of the steering assembly. My question is why have they not issued a recall for a known problem and how can additional grease solve a problem that sounds like it is in the rack and pinion or steering assembly. I do not want to sound sarcastic, but I hope they are not waiting for injuries and fatalities to fix this problem. I want to be sure they know what is wrong and that a tube of grease is the proper fix. I also do not want a failure of the steering mechanicism while traveling at speed. What should I do.

- Mount Vernon, IL, USA

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problem #1

Jan 012002

Bonneville

  • miles
The steering mechanism started to make a very loud popping and growling noise while turning left approximately 4 days ago. I immediately took it to the dealer who informed me that this was a known problem and they would order a kit consisting of a plug and a tube of special grease to repair it. This caused me great concern because I am not sure this is a safe repair and could just prolong the life of a component before it fails. I viewed this as a potential safety issue. I contacted Pontiac via E-mail and phone with out a reply from E-mail and a reply via phone that was unsatisfactory. I reviewed the cuatomer complaints on your web site and find that this problem has caused failures of the steering assembly. My question is why have they not issued a recall for a known problem and how can additional grease solve a problem that sounds like it is in the rack and pinion or steering assembly. I do not want to sound sarcastic, but I hope they are not waiting for injuries and fatalities to fix this problem. I want to be sure they know what is wrong and that a tube of grease is the proper fix. I also do not want a failure of the steering mechanicism while traveling at speed. What should I do.

- Mount Vernon, IL, USA

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