10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,890 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The DEF Pump responsible for controlling the flow of Diesel Exhaust Fluid to reduce exhaust emissions prematurely fails (in my case, it was at 61,000 miles) which forces the truck into "limp mode" limiting the speed of the vehicle to 5 miles per hour. Additionally, once this part fails, the truck cannot properly dispense DEF to the exhaust to reduce diesel emissions as designed and as mandated by the EPA. Manufacturer acknowledged failure of the part and began redesign and remanufacture of the DEF Pump prior to the Covid pandemic. Replacement part availability is sporadic at best. Further, repair of this component has not been covered by Federal emissions warranty or any extended warranty of the drivetrain, thus forcing a several thousand dollar repair on the consumer. Online search reveals thousands of other Ram truck owners who are experiencing the same issues as described here My vehicle has been appropriately maintained and yet this occurred without warning of the imminent failure. Once the failure occurs, the vehicle poses significant risk to the environment due to inappropriate emissions, and places an undo financial burden on the consumer for a known manufacturing defect. I brought my vehicle to an authorized Ram dealership who diagnosed the issue as described above and then repaired the vehicle at a cost to me of approximately $ $2,100.
- Des Allemands, LA, USA
truck engine failure at 120,920 miles. 6.4 hemi in a 2500 ram truck. this is the 3rd truck that has engine failure at approx 120,000 miles and reports of bearing metal in the block. seems that there is an issue with the engine parts that are not lasting and resulting in engine failure while in operation. loss of power and power.
- Graham, NC, USA
Truck slides after being parked. It has slid anywhere from 1 foot while I stood there watching. To several feet where I had to jump back into the truck to stop it. And over 14 one night from the time I parked to when I came out the next morning. Does not fully accelerate thru a turn.,tough to turns sometimes. In same turns
- Colorado Springs, CO, USA
Bad starter over the miles
- Lewiston, MI, USA
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA campaign numbers: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train). The contact called hilltop Chrysler located at (3291 auto plaza drive, richmond, ca 94806) and was informed the remedy parts were not available. The vehicle was not diagnosed nor repaired, the manufacturer was not made aware of the issue. The contact had not experience a failure. VIN tool confirms parts not available.
- San Francisco, CA, USA
Loss of throttle from dead stop and while at varying speeds, vehicle is not throwing any codes. Dealer is stumped and has sent me away in a truck that could cause a serious accident. Ive filed a complaint with Ram trucks/Chrysler Fiat but not getting much traction.
- Pensacola, FL, USA
- Edwards, CA, USA