10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
5,759 miles

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« Read the previous 20 complaints

problem #5

Jan 172021

2500

  • 6,800 miles
Losing power while driving down the road. Losing power when pushing on gas pedal. Makes awful noise when starting. Almost sounds like a bad starter

- Isanti, MN, USA

problem #4

Jan 012021

2500

  • miles
The 2019 to 2020 model year Ram 2500 heavy duty equipped with a 6.7L cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The Bosch CP4.2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the $20,000 usd range. Fca & Ram have attempted to revise the pump in late (July) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & Ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a Texas judge in a Bosch CP4.2 lawsuit, when another automaker, GM tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between $8,000 to $20,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects GM's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". fca & Ram have remedied the situation for the 2021 model year, however the 2019 and 2020 owners are still at risk. The NHTSA needs to force the hand of fca to recall.

- Peoria, AZ, USA

problem #3

Sep 152020

2500

  • 6,500 miles
This is the worst truck I've ever purchased, a simple fix needed to the pulley tensioner and the clutch fan is needed..been to dealer twice going a 3rd time. The fuel pump CP4 is a danger to drivers and pedestrians as these trucks are meant for pulling heavy loads and mostly on interstates which makes it a danger. The CP3 is needed back in the trucks as there is a horrible fuel pump chatter at this point and an iminant failure is coming soon. Also the truck rolls in park like 5 feet for no reason while off in park

- Hudson, FL, USA

problem #2

Sep 272019

2500

  • 700 miles
On September 19, 2020, purchased a vehicle and traded in a 2013 chev. On 09/27 we were driving home engine light comes on, the vehicle has less than 900 miles.. on 09/28 vehicle taken to the nearest dealership( not purchased from) in which no one would pay to have towed. It took a week to be told a new transmission was needed. Was given a run around on the timeframe for repair. Chrysler and dealership decided to have the vehicle towed to the dealership where the truck was purchased. Promised to have a transmission on 10/14. Chrysler called several days later and stated a transmission would be expedited and should arrive on 10/19. No transmission showed up. Chrysler stated a 2nd transmission was shipped and arrived at the dealership on 11/28. The truck was returned to us on 10/30. On 11/07 we were stopped at a drive-thru, tried to put the truck into drive. Would not shift into drive. Finally shifted but made a grinding sound through all gears. Returned vehicle to dealership on 11/10 due to winter storm and was informed on 11/13 another transmission is needed. I have been treated very poorly in this situation and this has cost me thousands of dollars due to my business and not having a truck. No one seems to care or will help just being told these things take time. Very unacceptable. Repeatedly told my vehicle is not part of a recall but on the service paperwork for the 1st transmission, it lists the cause as recall.

- Ephriam, UT, USA

problem #1

Oct 012020

2500

  • 4,500 miles
Have a squeak that started about 200 miles ago, (have 4900 mile on truck). Did some research and many other people have this problem with the 2019-2020 cummins 6.7 motor. It seems to be some sort of pulley or the belt. The truck is brand new with only 4900 miles and should not have any squeak coming from the belts or pulley. People are having to replace pulleys and belts 7 plus times and still the problem hasn't been fixed. Dealer I took my truck to couldn't fix the issue. Fca needs to address this.

- Spring Creek, NV, USA