10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 55,657 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Saturn Ion. The contact stated that the ignition switch was replaced by the dealer under NHTSA campaign number: 14V171000(electrical system). The contact indicated that the key continued to become stuck inside the ignition switch when attempting to turn the vehicle off. The vehicle was taken to the dealer, who diagnosed that the transmission shifter was defective. The vehicle was not repaired. The manufacturer was notified of the defect but no solution was offered. The failure mileage was 108,000.
- Riverside, CA, USA
I took my car in for the ignition switch recall repair and I ended up paying $205 for a new battery because the car didn't run for approximately 3 months while waiting for parts to become available. They (david Chevrolet in niagara falls NY) told me that GM was not covering the cost of the batteries and that this had happened to 4 or 5 other people. In addition to this they said that they had to replace a part for the power steering that was covered under another recall. I can't believe they charged me $65 in labor charges to put in the battery. When I finally got the car home, I automatically locked the doors. Guess what, the new ignition keys don't unlock the trunk or the car doors. They forgot to tell me this.I don't believe GM is really trying to rectify this situation, because it took so long for the parts to come in, my battery became totally useless and cost me over $200. I will never buy any type of vehicle from any of GM's lines, in fact, I will buy a foreign brand because I no longer feel safe with this car. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- North Tonawanda, NY, USA
The vehicle will not turn completely off out of the "acc" position when stopped. The gear shifter has to be "played with" for a while and then maybe it will engage. Otherwise the car will stay in the acc position. Of course the doors cannot be locked because the car won't shut off.
- Brighton, CO, USA
2007 Saturn Ion. Consumer writes in regards to ignition switch recall notice. The consumer was involved in an accident, and the air bag did not deploy.
- Covington, KY, USA
The contact owns a 2007 Saturn Ion. The contact received the recall notification related to NHTSA campaign id number 14V047000 (air bags, electrical system) however, the part needed was unavailable to perform the repair. The manufacturer was notified. The contact had not experience a failure.
- Rego Park, NY, USA
2007 Saturn Ion. Consumer writes in regards to ignition switch recall notice. The consumer was involved in a one-car accident on December 13, 2013, totaling the vehicle. The consumer stated a vehicle in front of her braked, so she braked. However, the consumer hydroplaned and hit a wire fence in the middle of 2 highways. It tore the bumpers off the vehicle, damaged the front and rear windows, and sliced the tired. There was a large dent on top of the vehicle. Even after all of the damage, the air bags did not deploy. The consumer was injured. The consumer stated the key was in the ignition switch. However, it was already in the off position. Also, prior to the accident, the brakes would go all the way to the floor. However, the dealer was never able to duplicate the problem.
- New Braunfels, TX, USA
The contact owns a 2007 Saturn Ion. The contact stated that the key became stuck in the ignition. The vehicle had to be turned on and off to remove the key. The vehicle was taken to an independent mechanic who repaired the vehicle but the failure continued. The contact was unsure of the exact repairs. The manufacturer has not been notified. The approximate failure mileage was unknown.
- Highpoint, NC, USA
I was driving down the street and lost my power steering capabilities. I pulled into a les schwab service center to have them see if I was out of power steering fluid. Learned that they were not able to ascertain that. When I turned my car back on, the power steering worked. I don't know why it stopped, but since my car is in the recall for the ignition, I would also like this problem looked at. How can I make sure that this issue is looked at too?
- Spokane, WA, USA
2007 Saturn Ion. Consumer writes in regards to ignition switch malfunction. In May 2012, the original ignition switch had to be replaced, because she was unable to turn the engine off. The key would not turn or come out of the ignition switch. On June 5, 2013, the consumer took the vehicle to the dealer, because the vehicle would intermittently stop running at random times. The invoice stated, they checked codes, monitored fuel pressure, tested the battery, wiggled and tapped tested the app PCM, ignition wires and relays, etc. And no trouble was found. The vehicle shut down 3 times, on her way home. The consumer returned to the dealer the next day, and asked if the vehicle shutting down had something to do with the original ignition switch being replaced, because it was not shutting down prior to the replacement. The consumer believed the replacement ignition was faulty. The consumer has since traded the vehicle.
- Salem, OR, USA
The contact owns a 2007 Saturn Ion. The contact stated while driving in reverse approximately 2 mph there was a sudden increase in acceleration and the vehicle crashed into a brick wall. The air bags did not deploy. The ignition key independently released from the switch prior to the crash. In addition, the front driver's side seat belt unexpectedly detached which caused the driver to strike the dashboard. The contact sustained injury to the chest and head. A police report was not filed. The vehicle was destroyed and towed to the dealer. The contact stated the failure was a related to the recall associated with NHTSA campaign id number 14V047000 (air bags, electrical system). The manufacturer was notified of the failure. The contact did not receive the recall notice until after the incident occurred. The approximate failure mileage was 27,600.
- Las Vegas, NV, USA
2007 Saturn Ion. Consumer writes in regards to free ignition replacement when parts are available and airbag recall notices. The consumer stated the power steering locked up in January 2013.
- Aurora, CO, USA
The contact owns a 2007 Saturn Ion. The contact stated that the vehicle would not turn off after being driven. The vehicle was taken to the dealer where the technician diagnosed that there was a missing piece broken in the ignition tumbler, which would need to be replaced. The vehicle was repaired. The manufacture was not contacted regarding the failure. The failure mileage was 77,911 and the current mileage is 80,800.
- Pittsburgh, PA, USA
The contact owns a 2007 Saturn Ion. The contact received a recall notification for NHTSA campaign id number 14V047000 (air bags, electrical system) and the part was currently unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. There are no failures at this time.
- Santa Fe, NM, USA
The contact owns a 2007 Saturn Ion. The contact received notification of NHTSA campaign id number 14V047000 (air bags, electrical system). The contact was not able to have the vehicle repaired under the recall because the part needed was unavailable. The dealer was unable to provide an expected date for when the remedy part would become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Hanover, PA, USA
Ignition locked and could not remove key to stop engine, only way to shut off engine was to disconnect battery cables--called dealer in frederick, md the very next morning--had to have my car towed to the GM dealer, frederick, md, the dealership repaired the problem and I was charged $512.36 and I paid the invoice of $512.36. I received a recall letter on March 14, 2014 #14V-047 -- I am requesting the reimbursement in the matter.
- Boonsboro, MD, USA
Recvd ign sw recall (trbl w/keys hard to get out of ign sw & wont turn to off position increasingly getting worse ;ran batt dwn.jmp strted car ok but now transmission stays in first gear, hard steering w/dic reads pwr steering.its my 23 year old daughter's car senior student @Ohio university'stuck @ small GM used car dealer that insists shifter need to be replaced @ $500 plus first w/no guantee to fix trbl before any other repairs that I believe should fall under GM ign sw recall & GM hard steering extended warranty offered seen on line news re:Saturn Ion disclosers since Feb 2014 @ no cost to me.never had transmission shift/hard steering problems ever till now but ign sw has been a plague several years now!
- Strongsville, OH, USA
2007 Saturn Ion. Consumer writes in regard to vehicle electrical problems. The consumer stated the vehicle would lose power and shut down. The vehicle was taken to the dealer. The service informed the consumer, no chip was found and therefore, the vehicle could not be fixed without a chip notification. The consumer has since traded the vehicle.
- Sacramento, CA, USA
The contact owns a 2007 Saturn Ion. The contact stated while driving approximately 20 mph, the engine stalled.the contact restarted the engine and the vehicle operated normally. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000. The VIN was unavailable.
- Irving , TX, USA
In December, 2012 we purchased a 2007 Saturn Ion from a local dealer. Shortly after purchase we had issues with the electrical system and the ignition key which we contacted the dealer about and were reassured that it was no cause for concern, subsequently we allowed my significant other's daughter to take the vehicle to college with her as she needed a form of transportation at school. On black Friday, 2013 she encountered a minor motor vehicle accident in a parking lot where it is my understanding the vehicle shut off. I have contacted General Motors and requested a courtesy vehicle for her which they had agreed to provide through the National Highway Traffic Safety Administration's web site and they state one excuse after another why they cannot do this. General Motors has exhibited a complete lack of any concern for the driver's safety and they are now at the point where they want my significant other to drive 500 miles across state pick up her vehicle, take it to a dealer and pick up a rental car, which will cost her a $50 deposit and when the repair, which is a manufacturers defect, is finally completed she should do this all over again without any compensation from GM. This is totally unacceptable and in complete conflict with what GM has told the NHTSA they would do. At this point in time, I respectfully request NHTSA investigate this matter and propose an agreeable resolution.
- Cape Coral, FL, USA
- Kettering, OH, USA