The contact owns a 2007 Saturn Ion. The contact stated the key would intermittently fail to release from the ignition. On one occasion, she was unable to shut off the vehicle due to the key being resistant to movement. The vehicle was then towed to the dealer where the contact was awaiting a diagnosis of the failure. The manufacturer did not provide any assistance. The current and failure mileages were approximately 33,000. Updated 09/09/10. The ignition cylinder was replaced. Updated 09/14/10

- Canyon Lake, TX, USA

I drive a 2007 Saturn Ion, and from what I can tell online this is a huge problem that GM has and it has not been resolved or recalled. I got home from work and went to turn the key off and it would not turn off. The key was stuck. I have talked to several GM dealers and they all say it's a well known problem but still expect me to pay around 500 dollars to fix it. I would understand if this was normal wear and tear but it's not. This is something that is defective and known about. GM either made these intentionally this way to scam in money or really screwed up and should fix it. This could of gone a lot differently what if the car would of locked up while driving and locked out the steering wheel? something needs to be done about this and I don't know if it is all Saturn or just the Ion model but it seems to be something that has gone on for sometime. As tax payers we bailed them out of financial problems and this is how we are repaid and treated. Please make GM do a recall on the Saturn ignitions immediately. I have a 10 month old and stuff like this scares me.

- Independence, MO, USA

The contact owns a 2007 Saturn Ion. While driving at speeds of 70 mph, the power steering warning light illuminated. The power steering assist then failed and the contact was able to move the vehicle off the roadway. When restarting the vehicle, the power steering assist resumed normal operation. The vehicle was taken to the dealer where unknown repairs were made. The failure did not recur. In addition, the ignition also failed and in order to shut off the engine, the battery and a fuse had to be disconnected. The vehicle was not taken to the dealer for a diagnosis of the ignition failure. The failure mileage was 65,000 and the current mileage was 76,000.

- Nashville, TN, USA

The following event occurred on Monday, February 22, 2010 at approximately 5:45 P.M. while I was driving my 2007 Saturn Ion. I drove to the service station for gas. When I tried to turn off my car, the key would not budge. The ignition was locked. I called the Saturn dealership. The service department was closed, but I was told to drive my car there and someone would disable my car. The battery cables had to be disconnected to turn off the car. In order to repair my car, the whole ignition had to be replaced. After a brief internet search, I discovered that this is not an isolated incident; it has happened to many other Saturn Ion owners.

- Kosciusko, MS, USA

I bought my car a year ago-brand new. Two days ago I pulled up to work and went to turn my car off. The key would not completely turn all the way and was stuck in the ignition. The wheel was not locked, so this was not the cause. It has been three days now and it continues to occur. It is on and off, but the fact remains that there is a clear issue. I even went online to see if this was a common problem. Apparently so. I found numerous forums and complaints from others who have purchased the same model car and have had the same issue. They also stated that when contacting the dealer, they already knew and were familiar with the exact issue. Clearly this is a defect and I have not bothered taking the car in because everyone else who has had this problem has been charged upwards of $300 and the problem has returned.

- Delray Beach, FL, USA

My key became locked in the ignition while my Saturn ion2 was engaged. No matter what I tried, the key would not turn to shut the car off. I drove to a mechanic and he also had no idea how to disengage my car. I then drove a nearby Saturn dealership. The dealership was very familiar with this problem and informed me that this kind of malfunction happened often in Saturn Ions. He informed me that the only way to disengage the car when the key is locked is to open the hood of the car (while it is running) and disconnect the main fuse from the battery. He also told me that this problem has a tendency of recurring because the ignition part is defective. The Saturn mechanic fixed the ignition lock which cost a total of 330$ including part and labor.

- Brighton, MA, USA

2007 Saturn Ion key got stuck in the ignition and the vehicle kept running.

- Saint Louis, MO, USA

2007 Saturn Ion. Could not turn off ignition. Ignition was locked on the on position. Could not remove key. Had to pull switch from battery to turn car off once driven to dobbs auto. Googled problem and on the consumeraffairs.com website there are hundreds of people complaining about the same problem. Saturn should issue a recall and fix the ignition. Car is in shop now. Waiting to her how much to fix it.

- Wentzville , MO, USA

The issue with this vehicle is that it will randomly, and without warning, refuse to start. The key will not turn in the ignition. It is completely unpredictable and happens in both warm and cold weather. Sometimes waiting 20 minutes and trying again takes care of the issue. More often than not, it does not. The dealer has replaced the ignition switch and the fuse so far. It continues to be a problem. It can happen at the first start in the morning, or after being driven for some time, and then shut off (eg. Stopping at a store or to get fuel) and then attempting to restart. This has left me and my young child stranded more than once in freezing temperatures and extreme heat and is a risk to our lives!

- Hettick, IL, USA

I arrived at work in my 2007 Saturn Ion on Aug 29th, 2008 and tried to turn off my vehicle but the ignition switch wouldn't turn to the off position or come out of the lock. I contacted GM roadside assistance and they towed my car but say that they are not liable to pay the $500 repair costs required to correct the problem with the ignition and housing. I just searched the internet and found 20 pages of similar(almost exactly) accounts occurring with the Saturn Ion and other Saturn vehicles and yet there has been no recall. Please research these events. The more I research, the more I realize that this is a very common problem with Saturn vehicles and it needs to be addressed. Thank you.

- Loveland, OH, USA

Ignition lock cylinder failure. Car cannot be turned off! first occurrence 8/11/08, dealer replaced cylinder, second occurrence on 8/17/08 will be going to dealer 8/18. Research indicates this has been an ongoing problem for up to a decade!

- Carson, CA, USA

Key sticks I and sometimes takes up to 5 minutes to get it out and the car is still running because I can't shut off the car.

- Cleveland, OH, USA

2007 Saturn Ion I have put a little over 5,000 miles on it. Called the dealership 3 times in the past 45-60 days about key sticking in the ignition switch. They said don't worry about it. Dirty key, or we will get back to you. Past weekend did the same thing but key would not allow the car to shut off or do anything. After calling their road side service and on hold for over 90 min before someone answered and then another hour trying to get some help. Tow truck came almost 3 hours after my original call to them all along the car running and burning gas. Saying that it is a known problem and that Saturn is aware of it and do not want to do anything about this. Seems to be numerous complaints on this same subject everywhere.

- Las Vegas, NV, USA

My complaint is in regards to my 2007 Saturn Ion. The key got locked in the ignition and would not turn off. My relative then had to pull the fuse to turn the ignition off and then disconnected the battery to turn it off. I have been having problems with the key being stuck in the ignition for the past 6 months, but I would usually turn the steering wheel or switch gears a couple of times but this was the first time it would not turn off.

- Rio Hondo, TX, USA

I purchased a used 2007 Saturn Ion in July of 2007. About 3 months ago (if that) I had to replace my ignition cylinder because when I pulled into my drive way I could not turn the key off. A few days ago I went to the store and as I tried to turn the car off again, it would not turn. I have to purchase another ignition cylinder and have it replaced again!!! this is the second time in about 2 1/2-3 months!

- Bullhead City, AZ, USA