10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
77,949 miles

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« Read the previous 20 complaints

problem #30

Oct 152012

Ion 4-cyl

  • 51,000 miles
I noticed an overpowering odor of gasoline present inside and outside the vehicle. Took the vehicle to the dealer for diagnosis and was told the fuel module was leaking gasoline and was also advised that my vehicle was not included in NHTSA campaign id number 12V459000 (fuel system, gasoline:delivery:fuel pump). The vehicle was repaired by replacing fuel module with my out of pocket cost. The failure mileage was approximately 51,000. This manufacturing defect obviously has a great risk of fire or explosion.

- Union, KY, USA

problem #29

Aug 102012

Ion 4-cyl

  • miles
My check engine light kept coming on, even the smaller check engine light, I had the throttle pedal replaced because it was throwing codes, then I began to smell gas fumes and really became concerned so I took it to jim butler Chevrolet in fenton, mo and they told me that my fuel pump was leaking and there was an issue with my valves, I went online to see if I there were any similar issues from other Saturn owners and I discovered that there was a recall on the fuel pump for the 2007 Saturn Ion, I called jim butlers and told them what I discovered and the person handling my vehicle issue told me that I can't believe everything I find online and that my VIN number was not one of the cars listed on the recall list, yet it was doing the exact same thing as described by other Saturn owners. I am very upset at the fact that my car had the same issues as the other Saturn's but I had to pay to have mine replaced, I paid $513 at a customer friendly repair shop who also found the recall on my car. The shop is holding my old fuel pump in case there was a need to inspect it. I found the recall on safercar.gov which is an official site. I got my report September 3, 2012 the NHTSA campaign id number is 09V419000. My check engine light is still coming on as I was told that I have issues with my valves, but I can't afford to have that seen too yet. It is really sad when I go to a place that is supposed to be certified in handling Saturn and yet when I notify them of a recall on the same issue as my car was having they dismiss me by telling me I shouldn't believe what I read on the internet. My car was a safety hazard while my fuel pump was leaking and that scared me a lot. There is no more gas fumes now that I had to pay to have my fuel pump replaced. I really hope that you take my complaint seriously because the way I was treated was completely ridiculous.

- O'fallon, MO, USA

problem #28

Apr 302012

Ion 4-cyl

  • 69,000 miles
Gas tank/neck part out of ailgenment and smells like something is burning in car.

- West Berlin, NJ, USA

problem #27

Jun 082012

Ion

  • 21,000 miles
The contact owns a 2007 Saturn Ion. The contact stated that fuel fumes were emitted into the vehicle. The contact noticed that the gas gauge read empty. The vehicle was taken to an independent mechanic who diagnose that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure who did not offer any assistance. The failure mileage was 21,000.

- Charleston, SC, USA

problem #26

Sep 072012

Ion 4-cyl

  • 71,000 miles
Approximately 3-4 weeks ago, I started smelling a strong gasoline smell outside my car when I parked it. The smell was growing stronger (and I could smell it in the cabin itself) so I took it to my mechanic who told me it was the fuel pump. He had printed out the recall and suggested I contact GM. When I contacted the local dealership, I was told they wouldn't/couldn't honor the recall as it was VIN specific. Back to my mechanic who fixed it (and by now I was leaking gasoline) and he advised me to contact GM again as the fuel pump was cracked exactly where the fuel pump involved in the recall was. He gave me the part and I did contact GM but was told by GM that they will not honor the recall, that it was VIN specific. To add insult to injury I was told by the person who called me that she "wanted to assure me that your vehicle is safe to drive, it's not involved in the recall." Needless to say, that did not go over well since the reason it's safe to drive is that I had it fixed myself. I will also be filing complaints with my state ag and the BBB. Thank you for your consideration and help in this matter.

- Newmarket, NH, USA

problem #25

Jun 262012

Ion

  • 50,000 miles
The contact owns a 2007 Saturn Ion. The contact stated that while the vehicle was being serviced by a private mechanic a gasoline smell was being emitted. The mechanic confirmed that the fuel pump had failed. The vehicle was repaired. The manufacturer was contacted and informed the contact that their vehicle was not included in NHTSA campaign id number 12V459000 (fuel system, gasoline: Delivery: Fuel pump). The failure mileage was 50,000 and the current mileage was 55,000.

- Cuyahoga Falls, OH, USA

problem #24

Sep 032012

Ion 4-cyl

  • 62,000 miles
Smell of gasoline coming from under rear of vehicle. Took car to dealer to get fuel pump replaced. I see recall for similar problem but only in some states. I see recall has been expanded to hopefully include all states.

- Garfield Hts, OH, USA

problem #23

Jun 292012

Ion 4-cyl

  • 90,000 miles
Took my car to a GM dealer regarding the scent of gas in back of the car Inc. In the trunk. While doing a scheduled maintenance, they didn't find anything. Took my vehicle to a different dealer and the smell of gas had gotten worse. There was no stain in my driveway. Once the gas tank was moved and then removed, the puddling of gas on the top of the tank was prevalent. Looking closer, the plastic was cracked that was apart of the module.

- Kansas City, MO, USA

problem #22

Sep 012012

Ion

  • 51,000 miles
The contact owns a 2007 Saturn Ion. The contact stated that while parked, the smell of gasoline fuel emitted in and outside of the vehicle. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and confirmed that the VIN failed to qualify for repairs under NHTSA campaign id number:09V419000( fuel system, gasoline:delivery:fuel pump). The vehicle was not repaired. The VIN was unknown. The failure mileage was 51,000 and the current mileage was 52,000.

- Dayton, OH, USA

problem #21

Jul 312012

Ion 4-cyl

  • miles
Fuel pump module is crack, leaking gas may cause a fire. Gas smell within the vehicle and outside the vehicle hazardous to driver and passenger inside vehicle. GM will not issue a recall for my specific vehicle.

- Huber Heights, OH, USA

problem #20

Sep 012012

Ion 4-cyl

  • 63,000 miles
The vehicle smelled heavily of gasoline when parked. The plastic fuel line at the fuel pump connection was cracked. The fuel pump had to be replaced. This is an ongoing issue with this year, make and model of vehicle. There is a recall, but when I contact GM, they tell me that my VIN is not included at this time. This is the same issue and this VIN number needs to be added. GM tells me that it is up to the NHTSA, not GM. I appreciate your consideration in this matter.

- Peyton, CO, USA

problem #19

Aug 022012

Ion 4-cyl

  • 53,212 miles
Vehicle smelled strongly of gas. Brought it to mechanic. There was a crack in the fuel pump module. This is a recall on 2007 Saturn Ions in other states, but not mine.

- Yardley, PA, USA

problem #18

Sep 112012

Ion 4-cyl

  • 93,200 miles
I parked my car in my garage and closed the garage door, when I went to leave I noticed a strong smell of gas. My local GM dealership diagnosed it as cracks and pinholes in the fuel lines running from the fuel pump to fuel filter consistent with recall 09V419000, GM will not honor this recall even know my VIN is within the recall breaking points, because I do not reside in one of the selected states and they claim my issue is due to wear.

- Country Club, MO, USA

problem #17

Jul 252012

Ion 4-cyl

  • 51,000 miles
I noticed that my car would not turn over like normal. Then I began to smell gas and lose mileage. I looked up similar recalls on this site but I did not get such a mailing.

- Glen Burnie, MD, USA

problem #16

Sep 082010

Ion

  • 45,000 miles
The contact owns a 2007 Saturn Ion. The contact stated that fuel fumes were emitted into the vehicle. The contact mentioned that after inspecting the vehicle he noticed that there was a fuel leak. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in NHTSA campaign id number: 09V419000 (fuel system, gasoline:delivery:fuel pump). The vehicle was not repaired. The failure mileage was 45,000 and the current mileage was 50,000.

- Clarksville, TN, USA

problem #15

Aug 182012

Ion

  • 109,000 miles
The contact owns a 2007 Saturn Ion 3. the contact stated that fuel fumes were emitted outside of the vehicle. The vehicle was taken to an independent mechanic who diagnose that the fuel pump needed to be replaced. The manufacturer was made aware of the failure who stated that the vehicle qualified for repairs under NHTSA campaign id number: 09V419000(fuel system, gasoline:delivery:fuel pump), however repairs or a refund were denied due to the state where the vehicle resided. The vehicle was not repaired. The failure mileage was 109,000 and the current mileage was 109,654.

- Waynesboro, PA, USA

problem #14

Aug 152012

Ion

  • 95,358 miles
The contact owns a 2007 Saturn Ion. The contact stated that the vehicle was taken for state inspection when the contact was made aware the fuel pump was leaking fuel. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic stated the fuel pump and the fuel tank seal would have to be replaced. There was a recall under NHTSA campaign id number: 09V419000 (fuel system, gasoline:delivery:fuel pump) that may be related to the failure. The manufacturer was made aware of the failure and stated the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 95,358.

- Hampton, VA, USA

problem #13

Aug 272012

Ion 4-cyl

  • miles
My daughter smelled gas while driving her car. She took it to my mechanic who said that her fuel pump was defective but that her vehicle had a safety recall issued for the same problem. The mechanic printed out the recall notice (safety recall 09226). I took the vehicle to the authorized dealer and they would not honor the recall because the VIN was not on the list. Can Saturn certify that they never did any parts swaps between factories?

- Kettering, OH, USA

problem #12

Aug 012012

Ion

  • 46,000 miles
The contact owns a 2007 Saturn Ion. The contact stated that as the engine was starting, fuel leaked from the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and confirmed that the VIN failed to qualify for repairs under NHTSA campaign id number : 09V419000 ( fuel system, gasoline:delivery:fuel pump). The vehicle was not repaired. The failure mileage was 46,000 and the current mileage was 47,000.

- Pomona, TN, USA

problem #11

Aug 212012

Ion 4-cyl

  • 144,000 miles
Vehicle exhibits the exact same issue described below, but because I do not live in these states, my vehicle is not covered under this recall. I fear that my vehicle could start on fire any day now and GM will not care. This is a serious safety hazard to not only me, but other drivers as well. A fuel leak is a serious issue that I feel should not be ignored. General Motors is recalling certain model year 2006 Chevrolet cobalt and Saturn Ion vehicles originally sold in or currently registered in the states of Arizona and Nevada; and model year 2007 Chevrolet cobalt, Pontiac G5 and Saturn Ion vehicles originally sold in or currently registered in the states of Arizona, California, Florida, Nevada and Texas. The plastic supply or return port on the modular reservoir assembly may crack. If either of these ports develops a crack, fuel will leak from the area. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected.

- Oak Creek, WI, USA

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