If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

Structure — Body — Hatchback/Liftgate

Date Announced

JUN 30, 2015

Vehicles Affected

691,144

Saturn Recall #

15240

NHTSA Campaign #

15V415000

Summary

General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

Actions

GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

Documents (40)

• ISSUED Interim Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc) - Upcoming Safety Recall 15240 Power Liftgate Prop Rod Recovery Customer Advisory Letter Mailing
• Defect Notice 573 Report
• Recall Acknowledgement
• Recall 573 Report-Amendment 1
• Safety Bulletin - Bulletin No.: 15240B Date: March 2016
• Safety Bulletin
• Owner Notification Letter(Part 577)
• Manufacturer Notices(to Dealers,etc)
• Manufacturer Notices(to Dealers,etc) - GM CUSTOMER CARE AND AFTERSALES DCS3865 Date: December 4, 2015 Subject: 15240A - Safety Recall Power Lift Gate Prop Rod Recovery Service Procedure Revised
• Recall Quarterly Report #3, 2016-2
• Recall Quarterly Report - 2016-Q1
• Remedy Instructions and TSB - Bulletin No.: 15240A Date: December 2015
• Manufacturer Notices(to Dealers,etc) - Date: March 16, 2016 Subject: 15240B - Safety Recall Power Lift Gate Prop Rod Recovery Part Information Section Revised
• Recall Quarterly Report - 2015-Q4
• Manufacturer Notices(to Dealers,etc)
• Safety Bulletin - Bulletin No.: 15240C Date: November 2016
• Recall 573 Report-Amendment 2
• Recall Quarterly Report #4, 2016-3
• Manufacturer Notices(to Dealers,etc) - Date: November 3, 2016 Subject: 15240C - Safety Recall Power Lift Gate Prop Rod Recovery Additional Vehicle Population Included
• ISSUED Owner Notification Letter(Part 577)
• July 31, 2017 Subject: Clarification on Quarterly Report Figures Recall 15V415 (GM 15240)
• ISSUED Owner Notification Letter(Part 577)
• October 30, 2017 Subject: Clarification on Quarterly Report Figures Recall 15V415 (GM 15240)
• Recall Quarterly Report #9, 2017-4
• Manufacturer Notices(to Dealers,etc) ...
• Safety Bulletin - Bulletin No.: 15240D Date: November 2017
• Recall Quarterly Report #7, 2017-2
• May 4, 2017 Subject: Clarification on Quarterly Report Figures Recall 15V415 (GM 15240)
• Recall Quarterly Report #8, 2017-3
• Recall Quarterly Report #5, 2016-4
• Outreach to Unrepaired Owners
• Outreach to Unrepaired Owners
• Outreach to Unrepaired Owners
• Outreach to Unrepaired Owners
• January 27, 2016 Subject: Clarification on Quarterly Report Figures
• Recall Quarterly Report #6, 2017-1
• February 12, 2018 Subject: Clarification on Quarterly Report Figures Recall 15V415 (GM 15240)
• Manufacturer Notices(to Dealers,etc) - Date: February 1, 2018
• Safety Bulletin - Bulletin No.: 15240E Date: February 2018