10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 55,289 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a 2008 Saturn Outlook new at miles. The passenger air bag sensor had difficulties right off the bat.something with where my kids were sitting in the seat (teens). The sensor would go on and off intermittently. After some time, the air bag warning light came on. I took it to the dealership again a few months ago and they said I needed to replace the entire sensor for about $1,200. I was unable to do that (also thinking that it would fail again). So, we are driving around with what appears is no passenger side airbag. There have been various service bulletins for the airbag issue and numerous online complaints. I think that this warrants a recall.
- St Augustine, FL, USA
My Saturn 2008 engine light is flashing and my SUV is running bad, my airbag service light is on and my traction light is also on.
- Savannah, GA, USA
We kept getting a service airbag warning, took it to a Saturn certified mechanic and he said the passenger sensor in the seat is bad and could prevent the airbag from inflating in the event of an impact. Wondering why since he said this is a known problem that there hasn't been a recall. Also, the auxiliary amplifier went bad... he thinks this is from a leak, and the way the wiring harness was done apparently water gets into it and shorts the amp. Another known problem he said... unfortunately, all warning/safety chimes do not sound because of this and all the speakers don't work except for the front tweeters.
- Warren, OH, USA
I have an airbag light going on my dashboard. I was told it was the (pps) passenger presence system module and would cost ~$1500 to replace. I have seen other people complain about this and why it isn't part of a recall. Can I get information if this will be subject of a recall? thanks.
- Schaumburg, IL, USA
There is a leak in both corners of the sunroof allowing water to leak down into the console affecting the performance of the airbags. There are drain holes on both sides of the sun roof but the water dosent go down. The water damaged several wires under the passenger seat and it also damaged the fuel box. I did not know this until I started the car and saw smoke coming from the passenger side floorand under glove box. I took it to the repair shop where he showed me the burned fuse box and also a puddle of water underneath the passenger seat and the wires under the seat were also burned. This car has a defect in the sunroof allowing water to drain into the consol onto wires and they catch fire.
- Detroit, MI, USA
The contact owns a 2008 Saturn Outlook. The contact stated that the service air bag warning indicator was illuminated. The contact took the vehicle to the dealer where it was diagnosed that the passenger presence switch and control module failed and needed to be replaced. The vehicle was not repaired the manufacturer was not made aware of the failure. The approximate failure mileage was 99,648. Updated 03/03/17
- Ocala, FL, USA
The passenger air bag indicator says "off" and / or an error "service airbag" comes on with a red symbol as well. The dealer indicates it is a defective passenger air bag seat sensor. The vehicle had a tsb for a air bag wiring harness in 2012 and this was done. I see many complaints and other recalls for GM on other vehicles for this issue. I was shocked that the standard warranty of 36,000 miles is all that is required for a critical safety system! emission components have more stringent requirements by law..... this is very concerning, as it impacts passengers in my vehicle and is intermittent. It could cause the airbag not to deploy or to deploy with more force, killing a child in the seat.
- Marshall, MI, USA
The passenger side seat sensor for the airbag intermittently does not recognize that a person is sitting there. In the case of an accident the airbag will not deploy. This has occurred randomly for several years. I see another complaint for this issue as well.
- Methuen, MA, USA
The sensor in my passenger seat does not sence that a passenger is sitting there, therefore will not deploy in a crash. The car has been doing this since I bought it new but I didn't recognize the problem because I assumed that it was because my children were too light to register. So I made them sit in the back. Now that they are teenagers they sit in the front, the airbag on off lights flips back and forth to on off while driving now the service airbag light comes on. Contacted GM they said my car is too old and will not be considered. The dealership wants $900 to fix which I don't have. To me this car is dangerous for a front seat passenger.
- St Augustine, FL, USA
The contact owns a 2008 Saturn Outlook. The contact stated that the vehicle did not register passenger side air bags. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the passenger presence system module was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000. The VIN was not provided.
- New York, DE, USA
The service airbag message has been on for about 1 year and it appears no recall has been issued for my 2008 Saturn Outlook. I am very concerned about premature deployment of the driver/passenger airbag. I am also very concerned about no deployment at all should there be an accident. Furthermore, I have read that the seatbelt tensioners may not work properly when this message is displayed. This message stays on constantly when the vehicle is turned on while stationary and while driving. Me, my wife and 2 small children are affected by this safety concern. Please have a recall issued.
- Pasadena, TX, USA
When it rains, the headliner gets soaked. The water runs down arm going down in the front that connects the roof and dashboard and floods the driver side dead pedal and floor board. Water also leaks from rear sunroof glass and drips from the rear dome light and leaks to the 3rd row seats/rear compartment.
- Hoffman Estates, IL, USA
My passenger airbag light stays on, on the dash and when someone is sitting in the seat sometimes it will show on but most of the time it's off. We took it in to have the recall for the wiring done but it still stays on.
- Hogansville, GA, USA
My service air bag light continues to come on for a period of time after having brought the car in for the recent air bag recall. I think it started after they did the last recall on the wiring harness connectors. Now, I am told that this is not related to the recall, but that the passenger presence module may need to be replaced. Code B0081. The cost to repair/replace is $780. I have seen many similar complaints online of this same problem. I believe this is a defect and an important safety concern. I was advised the passenger air bag may or may not deploy.
- Bloomington, IN, USA
Warning light says 'service air bag'. this is a GM recall item since 2014. This light just started on my car. GM will not service my car as it says it is not an open recall item for my VIN. Please help.
- Bethesda, MD, USA
The sunroof leaks when it is closed, and this is causing water to come in to the roof of the vehicle. Water is coming in from the front air bags, the windshield, under the dash, out of the garage door opener, the visor, and the back seat belts. I now have to replace the body control module which is related to the water damaging the unit. I am fearful the with the water getting in by the airbags that if I get into an accident they will malfunction. I have also been receiving messages about servicing the stabilitrac, but when I have had it looked at the mechanic can't find anything wrong, so this could also be related to the body control module.
- Albert Lea, MN, USA
The contact owns a 2008 Saturn Outlook. While driving at 65 mph, the air bag light failed to illuminate when a passenger was occupying the seat. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 97,000.
- New Hempstead, NY, USA
I started the vehicle in the am on 19 Jun 2015 and the "service air bag" light would not go out.
- Mcdonough, GA, USA
My service air bag light continues to come on after having brought it in twice for the recent air bag recalls. Today I was told that it wasn't related to the recall, but that the passenger presence module needs to be replaced. The cost to repair/replace is over $900. I was told that because of this problem, the air bag may or may not deploy in the event of a crash. I have seen numerous accounts online of this same problem. I believe this is a defect and an important safety concern, not a typical repair such as brakes or needing new tires.
- Dunedin, FL, USA
- Douglasville, GA, USA