10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 84,322 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2003 Saturn Vue. The contact was driving 10 mph on a snow and ice covered road surface when he applied the brakes and the entire instrument panel illuminated. There was a complete loss of the power steering and brakes. The contact engaged the brakes several times before the vehicle stopped. When attempting to exit the front driver side door, the automatic door locks would not release. All of the interior door locks became inoperative. The contact was able to exit the front driver side door by applying excessive force with a hammer to the door lock mechanism. The vehicle was towed to an independent mechanic where they informed him that the failure was related to a computerized system malfunction. The technician attempted to repair the vehicle but to no avail. The failure mileage was 172,000.
- South Lake Tahoe , CA, USA
The contact owns a 2003 Saturn Vue. The steering wheel makes a noise when turning the vehicle. The mechanic stated that the steering wheel was malfunctioning. The contact found a recall for this issue for the 2002 models, but not the 2003 Vue. She feels that this is a safety hazard and Saturn should pay for the repairs because the steering could fail at any moment. The current mileage was 51,358 and failure mileage was 51,050. Updated 4/14/09 updated 04/17/09.
- Massapequa, NJ, USA
2003 Saturn Vue. The front sway bar links and torsion bar have been replaced three times and the problem recurred. The suspension and steering made grinding sounds and the car handled differently. They were replaced on March 8, 2004, March 3 2005, and July 27, 2005. The vehicle has 29,000 miles on it. Saturn told the consumer to see the dealership about the problem. The ABS activated under normal braking conditions. The wiper switch was replaced due to a short. The steering shaft needed to be lubricated.
- Stoneham, MA, USA
Upon acceleration, the vehicle would swerve off of the road. The consumer stated that this problem happened on more than one occasion. The consumer was told that this problem was a flaw in the 2003 model but corrected in the 2004 models.
- Sicklerville, NJ, USA
I was notified Aug., 2004 of recall on 2003 Saturn Vue. Called dealer for details and was told the recall was a "courtesy", not a safety problem. It was for a significant problem with the rear suspension. Heard nothing until Jan. 05. I took the car in and pointed out a recurring noise in the rear. I was contacted and told the wheel bearing was worn (only have 24,000 mi. On car). I picked up car the next day - recall work completed, wheel bearing replaced, tires rotated. Driving home, I noticed a definite vibration in the steering wheel. Took it back, the tech who test drove it with me agreed there was a vibration, similar to a vibrating chair. The service manager told me there was nothing wrong, "might" be due to increased tire pressure from recall. Told me I could let some air out of the tires, but then it wouldn't be safe. I have had numerous problems with this car, most centering on the steering. Now I can't drive it without getting carsick!
- Rockford, IL, USA
1. recall transaxle 2. same day ---check ingine light would not go out. They fixed it and same day it came on again, they fixed it again 3. same day car is lurching shen coming to a stop. They fixed it. 4. next week the car is not getting any gas when press the excelerator. 5. car had to be towed in becasue it would not start at all.they fixed it. 6. same day after pick up hear knocking sound when turn a corner and then rattle when increase in speed. They said they donot hear anything.
- Richmond, VA, USA
I recently purchased a 2003 Saturn Vue and discovered that when the vehicle starts off from a full stop it pulls sharply to the right. Over the past several weeks I have been trying to get this matter resolved - most recently over the past 10 days (allowing for all the email traffic). The "head" mechanic at the Saturn dealership I purchased the vehicle from did not attempt to fix the problem at all. Instead, his comment regarding it was, "that is the nature of the beast". today, a (supervisor) of customer relations told me that this was "not a design flaw" even though she was informed that my problem is in each and every Vue being sold. I cannot understand how this vehicle passed inspection standards with this definitive problem. True, it may not (to some) appear to be a "major" safety risk but to others, it is. As I explained to Saturn today, this fault was purposely kept from me for the sole purpose of selling the vehicle. Had Saturn been up-front in advising me of this fault, I would never have closed the deal and would have either purchased a different model (no other Saturn has this pulling problem) or gone to some other auto manufacturer. This problem (to my knowledge) has not resulted in any injuries or failures (to date) but I wish to file this complaint anyway in the hope that something can be done before it leads to serious accidents. The selling practices of Saturn in this matter are nothing short of fraud and misrepresentation.
- San Antonio, TX, USA
May 2003, bought 03 Saturn Vue. June 2003: Pointed out rattle in steering column. Told the wrong part had been installed, replacement part ordered/installed. 7/03, reported same rattling. Technician said it was same problem, but wrote down it was a noise in the dashboard. 9/03, rattle back. 9/28, steering seemed loose, went off the road twice going around curves. 9/29 driving to work, heard a loud rattle, then "thunk", then the steering pulled & I hit a parked car. Told Saturn dealer about accident, asked to check steering. Dealer said there was problem with the steering and "a part" was being ordered. Later called, said we hadn't told him car had been in an accident (we had) and they wouldn't touch it until engineer looked at it. Dealer refused to honor extended warranty we purchased, providing rental while car was in shop, until engineering team looked at the car. I was also told the "rack" had to be replaced. Saturn called 10/10, 4pm. Said engineer would look at car sometime following week. Said they had "backlog" and couldn't get to it sooner. 10/13, call from engineer saying nothing wrong with the steering, Saturn not at fault for the accident, would not reimburse for rental or cover deductible. But they would fix the steering under the warranty - the same steering that was not a problem?! I was told that the power steering pump had been replaced at the first visit. Then I was told that the steering column had been replaced at the first visit. Oct. 17, picked up the Vue from the Saturn dealer. Supposedly, the steering column was replaced. Steering wheel is now 20 degrees off center. When steering, there is a feeling of no control & way too much play. Turning the wheel produces a loud groaning sound. I would appreciate knowing if others are having these same problems.
- Rockford, IL, USA
Steering pulls right no or shortly after abrupt start from standstill. Jumped a curb from parallel park at dealer service center in St charles with technician in passenger seat observing.
- Saint Charles, MO, USA
- Morrill, ME, USA