TSB: Pre-Delivery Service (PDS) is a critical step in satisfying your dealership?s new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS:
? Careful inspection for paint chips/scratches and body dents/dings.
? Proper operation of electrical accessories (including interior light, clock, and radio reset).
? Interior cleanliness.
? Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota and Scion. To help remind customers that regular oil changes are essential to the proper maintenance of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing this, customers will be reminded to return to your dealership for their first oil change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of ?Final Inspection & Cleaning.?).
A new PDS Check Sheet has been developed for the 2016 model year iM. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold type.
