10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 11,862 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
"takata recall" in June 2016 we received in the mail a notice of recall for the front passenger airbag inflator that is produced by takata. We have contacted our local Toyota dealer to have the part replaced, and we continue to wait 4 months later for parts that are not yet available. This is a family vehicle that needs to be used on a daily basis in the state of Florida. This is a major safety concern for myself and my family. Toyota telling us "we are waiting for the parts" and you will be notified via mail when they do, to schedule an appointment is not fixing the problem. They do not even have an estimated time frame.
- Orlando, FL, USA
Takata recall this has been going on for years. My son is driving this car now. This specific recall was announced in May 2016, but Toyota has failed to make a remedy available. This means my son, and his passengers, are at risk of a deadly airbag explosion and Toyota must be made to actually implement the recall remedy immediately. We can't afford to park the vehicle until Toyota gets around to it, or turn it into a one-person vehicle, when we paid for a 4-person vehicle.
- Fort Worth, TX, USA
"takata recall" I received the recall notice in the mail which states the propellant in these faulty airbag inflators may degrade after prolonged exposure to high humidity and fluctuating high temperatures. If airbags do deploy it can result in injury of vehicle occupants or death. Recommendations are not to operate the vehicle with an occupant in the front passenger seat, until airbags are replaced. We live in cathedral city, California, we have high heat with severe summer temps, humidity, and fluctuating temperatures. We are a family of four and often have a fifth passenger. I called Toyota of the desert in cathedral city and spoke with janie. Janie stated the airbag parts were not in and didn't know when they would be in. She instructed me to call back in two weeks. I asked if a rental vehicle will be provided in the mean time, she stated Toyota does not cover a rental, all customers have to pay out of pocket. I feel that Toyota of the desert has failed to remedy this problem in a reasonable time, and has failed to provide its customers with a rental vehicle due to the delay.
- Cathedral City, CA, USA
The contact owned a 2010 Scion Xb. The contact stated that while the driver was driving approximately 10 mph, the vehicle was rear ended by another vehicle causing the vehicle to crash into the rear of the vehicle in front. The front driver side air bag deployed. The driver sustained air bag fragments injuries and burn injuries from the air bag deployment. A police report was filed. The vehicle was towed and deemed destroyed. About a month later, the contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 15V689000 (visibility). The manufacturer was not made aware of the failure. The failure mileage was 48,019.
- Monroe, LA, USA
"takata recall". online notice advises passenger airbag is unsafe and can result in serious injury or death. After trying to contact Scion unsuccesfully, called gosch Scion in hemet, California who confirmed the inflator was indeed deadly. I asked if it was safe to drive and reply was "that's up to you". after a few more words were exchanged to the effect this $25,000 car was a pos, the gosch replied I would feel the same way if it was mine. Said they didn't have parts to fix and I would be contacted. Bottom line. I now have a car that is a deathtrap and am upset nobody in authority prevented such a worldwide debacle from taking place until several innocents died. My car is now being garaged indefinitely.
- Hemet, CA, USA
We question why none of the 4 airbags (2 sides, driver or passenger) deployed in a crash that had the 2010 Scion Xb airborne. And the vehicle rolled resting upright on the front of the car. The injuries were predominantly seatbelt bruises and a fractured kneecap. The multiple impacts during rolling may have been too low to initiate an airbag deployment or it could indicate a problem. What should be done to determine whether the response was appropriate? the car will likely be totaled by state farm. Is there (or should there be) any "trigger" that causes records to be kept on levels of damage and whether airbags actually deployed?
- Pearl River, LA, USA
- Ocala, FL, USA