On or around May 20, 2022, I was driving on a highway. I took an exit ramp to merge onto another highway. I accelerated and merged in front of a bus and was headed towards a toll plaza when I felt something and heard something. I took my foot off of the accelerator. My car stayed revving at 4500 RPMs with my foot off of the accelerator. I slammed my foot into the accelerator two times and the accelerator released so I could slow down for the toll plaza. I am concerned that my accelerator is going to stick again causing my car to break and be involved in a serious accident. My safety, my family's safety and others are at risk. The Subaru dealer has had the vehicle for multiple weeks and cannot recreate the issue. I was advised that the Subaru field technician inspected the vehicle and reset the programming for the torque converter. There is an open recall on the vehicle for a transmission issue with no fix yet available. There have been no warning lamps or any other messages. My car is available for inspection upon request.

- Ashburn, VA, USA

Bought in December 2021 had dealership fix breaks before bought then again after 3000 miles then again after 5 000 miles. Brakes still shudder and emit loud noises. Have only had 6 months and breaks are bad again. Car shakes with acceleration and hesitates to accelerate.

- Somerset, PA, USA

The contact owns a 2020 Subaru Ascent. The contact stated that while driving, the vehicle was shaking and the transmission was slipping. There was an abnormal squeaking noise detected from the brakes. There were no warning lights illuminated. The vehicle was taken to the local dealer where the brakes were replaced but, however, the mechanic was unable to duplicate the other failures. The vehicle was not repaired. The manufacturer was made aware of the failure but no additional assistance was provided. The failure mileage was unknown.

- Pecatonica, IL, USA

The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Reston, VA, USA

The 2020 Subaru Ascent has had a recall notice for nearly six months now (Manufacturer Recall NumberWRK21 NHTSA Recall Number21V955000). I experience a low frequency sound accompanied by rapid vibration lasting only a second when reapplying acceleration after a brief pause in acceleration. This occurs very inconsistently and not yet something replicable at the dealership. Subaru states they are working on a solution...The local service manager states they will do nothing unless a service light appears on the dash and that the remedy is likely replacement of transmission and they are not going to do that. We occasionally travel in mountain passes. This recall seems serious. Does NHTSA have any control over Subaru to force them to take the recall seriously" Do owners have to be injured or die for appropriate remedy"

- Billings, MT, USA

Something in car drains battery frequently not while the vehicle is running but after it-??s been off for a few hours when no lights have been left on, Subaru dealership refuses to admit there-??s a problem. This leaves me exposed to being stuck in unsafe situations with a dead battery. No warnings ever come on to alert me the battery is draining. Transmission frequently slips and stutters when accelerating to higher speeds like when trying to transition onto the interstate. Subaru also denies this problem. They fixed the transmission clutch but that did not help.

- Nokomis, FL, USA

Recall ID 21V-955 affecting the drive chain. Vehicle is showing signs of this (vibrations while driving). My families safety, two toddlers ages 2 and 4 are at risk. I am not comfortable driving this vehicle and it is my only car. Dealership cannot do anything as there are no parts to fix it. I need an immediate fix which is not happening.

- Weston, FL, USA

The contact owns a 2020 Subaru Ascent. The contact stated that upon parking on an incline, the gear shifter failed to move out of the park and excessive effort was needed to move the gear shifter. The contact also stated that an abnormal grinding sound was coming from the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 5,074. VIN tool confirms parts are not available.

- Hoover, AL, USA

My mother pulled off of Interstate 85 in North Carolina and while preparing to turn of the exit ramp the car lurched forward and then back. The transmission chain had snapped, and it seems similar to what was going on with the 2019 Subaru Ascent. This one is 2020, and had 16000 miles approximately. The vehicle had to be towed.

- Williamsburg, VA, USA

I was crossing a four lane road going 20mph when there was a loud noise, which sounded like my transmission, then I could not accelerate my car. Thankfully I was able to coast across the road without being hit by another car to a safe parking spot. My check engine light, check transmission, and check eyesight lights all went on. (Later MySubaru only sent me an email saying my engine and eye sight lights were on). I was unable to put my car in reverse but could put it into park. My lights, radio and AC stayed on until I turned my car off. A tow truck came and towed my car to the nearest Subaru dealership (which was not my dealership since I was away on vacation). There are less than 20,000 miles on my car, my transmission failing is unacceptable and thankfully did not happen on a highway which I drive on a lot. The dealership confirmed it is indeed a transmission issue and Subaru agreed to tow it to my dealership near my house.

- Flourtown , PA, USA

I stopped at a stoplight, when it turned green I stepped on the gas, the car lurched forward but would not move, engine was running. I was sitting on a 4-lane highway and my car would not move. Warning lights then appeared on my dashboard. Car was towed to a Subaru dealer who replaced the transmission after 5 days.

- Williamsburg, VA, USA

Loss of power (intermittent) while driving at a constant lower speed and occasionally during acceleration. Additionally, when going up a hill the automatic transmission drops in gears which significantly increases rpms then once on flat road the vehicle takes some time to change gears. If I hit the gas pedal once at the top of the hill, the rpms go past 3.5. so I wait until the car switches gears before pressing the gas pedal.

- Peachtree Corners, GA, USA

2800 miles on vehicle. Today lost power twice going up steep hill (electrical functions still intact, was accelerating uphill and was similar to shifting into neutral then re-accelerated after 10-15 seconds, driving approx 30mph). Narrowly avoided collision due to slippery road, did briefly roll backwards before braking. Not sure I will ever be willing to put my kids back in this nearly-new vehicle.

- Fairbanks, AK, USA

Cvt began slipping intermittently around 28000 miles. This usually occurs in the 55-65 mph range at 2000-3000 RPM. Slipping is indicated by approximately 300 RPM change and a noticable hesitation in vehicle motion.

- Centreville, MD, USA

The transmission occasionally slips, resulting in a momentary rise in engine revs and a slight lurch. I assume that this is related to the known transmission issue for earlier Ascents, but mine is not included in the affected VIN number group. Other people traveling in the vehicle with me have noticed the issue and remarked on it, so I am not imagining it! Subaru have not yet diagnosed it but will do so at the next oil change. This behavior has been a feature of the vehicle from new and it has now done about 12,000 miles. The event occurs maybe once a week or so.

- Apple Valley, MN, USA

Dangerous automatic back up brakes apply when not needed when backing up a trailer on incline (driveway for instance). This can only be disabled by finding the disable button on the video infotainment system, and re-engages as soon as the car is shifted to drive as is often necessary in the back and forth of parking a trailer.

- Happy Valley, OR, USA

Fyi: Report is being submitted by co-owner in nc. Reported incident occurred in Florida. At around 20,000 miles the dashboard lit up like a christmas tree and the vehicle began having acceleration issues. At the end of the commute to work, approx 55 miles, the transmission stopped responding to the accelerator and no gear would engage. Driver was able to coast the remaining 500 meters to work. Car was towed to Subaru and after troubleshooting the computer system with Subaru of America the technicians and Subaru of America decided it was a transmission issue. Transmission was replaced with a new transmission free of charge under warranty. Vehicle is currently being repaired at time of report. Time may tell if this is a more widespread issue or simply a random occurrence.

- Fayetteville, NC, USA

Driving down the road the entire car started vibrating and felt wobbly when I got above 20mph. Pulled over to check tires and under the car, no obvious issues found. Turned off then back on the car, same issue above 20mph. The car was struggling to get up the tow ramp and smelled an acrid odor that both I and the tow truck driver noticed. Made terrible sound when shifting from P through R to D. this all happened on paved roads going back home. The car now has 150 miles on it, bought it 3 days prior new.

- Irmo, SC, USA

Jerky acceleration between 35-50 mph. Cvt "switching gears" up and down. Noticed at 600 miles. This happens sporadically, when it does happen the jolt snaps my head back. Brakes continue to squeal after 600 miles.

- Cherry Hill, NJ, USA