"THE PURPOSE OF THIS BULLETIN IS TO PROVIDE A REPAIR PROCEDURE TO ADDRESS A CUSTOMER CONCERN OF A “CLACK” OR “POPPING” SOUND FROM THE TRUNK AND / OR REAR PACKAGE SHELF AREA. THE SOUND MAY OCCUR OVER BUMPS OR WHEN A TWISTING MOTION IS INTRODUCED INTO THE VEHICLE CHASSIS AT LOW SPEEDS. THE TENDENCY IS FOR THE SOUND TO ORIGINATE ON THE DRIVER’S (L/HAND) SIDE (CASE #1). THE PROCEDURE FOR CASE #1 WILL REMEDY THE MAJORITY OF VEHICLES WITH THIS CONDITION. AFTER VERIFYING THE CUSTOMER’S CONCERN AND PERFORMING THE PROCEDURE, BE SURE TO ROAD TEST THE CAR AGAIN TO CONFIRM THE SOUND HAS BEEN REPAIRED. IN A RARE INSTANCE WHERE THE SOUND PERSISTS, THE CASE #2 PROCEDURE WILL NEED TO BE
PERFORMED."
