10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 18,093 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When closing rear power lift gate, a stroller fell partly out of the trunk. I instinctively grabbed it, and the gate hit the back of my head and started to slam me into the car before I could pull my head out. The door did not stop closing. According to the Subaru instruction manual, the rear gate can cause serious personal injury by entrapment. The door did not stop when encountering resistance (my head). The dealer says that I cannot change this to a manual control rear hatch without destroying the struts that hold the door up. I can close it manually as long as I remember to take the height control off with a button on the front dash every time I use the car outside the garage. When height control is on, which is the only way to stop the rear door before it opens fully and therefore must be used in our garage, you cannot close it manually. Since it closes slowly (8 seconds -- long for closing a door), you have to be very aware of children's movements, which are often rapid, and suppress your own reactions if something starts to fall out. The door should stop readily if it encounters an object even as small as a finger or else it should be manual and you should be able to stop it at different heights when opening it manually.
- Boulder, CO, USA
While driving on the highway yesterday 2/9/17, the car was severely vibrating at the speed of about 60- 65. It was unbearable. My whole body was shaking and stuff on the passenger seat was almost falling down. Fuel vs mileage gauage on digital screen was visibly shaking. Steering wheel was so severely vibrating that my hands and arms remained shaking even after I arrived my destination. It was about 30minute drive on the higyway. I felt I was in vibrating massage chair all the way. It was snow day but the highway was perfectly cleared of snow. I was not speeding. I bought this car 8/6/17. It started giving me problem since September, first air conditional didn't work at 1000miles then I received a recall letter saying transmission fluid might not be filled enough on October. Of course they found it wasn't filled enough when I brought it to the service. They sold defective car and called it great product.
- Fort Lee, NJ, USA
Since purchase the" radio/computer" hands-free phone communication system has not worked. Hands-free phone communication is not possible. You can call from the car but the person on the other end cannot hear what is said. It was checked and it is not the microphone that is the problem. The entire system needs to be replaced. Replacement system is not currently available from the manufacturer.
- Kirlkland, AZ, USA
Cvt transmission fluid was not filled with the specific amount from the factory. This is the second issue with this brand new car. First they didn't fill enough freon for ac so it started blowing off hot air at 1400miles a month after I bought. And at two months not enough transmission fluid. I'm worried what else they did not put enough or is thei quality checking good enough to put the cars like mine on the market
- Fort Lee, NJ, USA
Driver side vents are blowing warm air when air conditioner is turned on. Only 1400 miles on since I bought a brand new last month 8/6/16.
- Fort Lee, NJ, USA
- Ballston Lake, NY, USA