10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 5,309 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There windshield went from fine, not chipped or cracked in the evening to having an 18inch crack in the morning. Nothing occurred during this time to cause the crack. The car was parked in the back of my driveway overnight. The crack continue to grow another 6 inches before it was replaced 24hrs after the crack appeared.
- Schenectady, NY, USA
One day I wake up to drive my car to work to find a small crack in my windshield with no single reason for this to happen
- Ballwin, MO, USA
Since owning car since December 2018, I have noticed intermittently that the rear hatch will not open manually when I press the buttons in the back. Also sometimes it does not open when I press the button on left side of dashboard. There is a release mechanism on the inside rear door panel but it is difficult to reach because I have to crawl into the rear of car from a side door. I also need a metal tool to open panel. I think Subaru needs to add a keyhole on the outside of hatch so I can use my key to open it in emergencies.
- Sacramento, CA, USA
Purchased 2019 Subaru Forester on 12/12/18. Within 1 month of purchase the windshield cracked while driving and nothing had got it to damage it. Because of a 500+ windshield backorder in the us and out of the country there was no idea as to when they would become available due to the cracks and not being able to safely see the rd to drive I had to make several attempts to Subaru for them to cover the cost of a rental vehicle. At this time and within that 1st month I said to Subaru management at donaldson Subaru I want to trade back my vehicle for a different Subaru. Just replaced windshield again in 9/2019
- Middle Island, NY, USA
Went over a set of train tracks and the next day my windshield was cracked. Replaced winshield
- Chesapeake, VA, USA
Windshield cracked very easily with small road debris making contact while driving on the highway. The eyesight collision avoidance occasionally does not function due to the crack in the windshield.
- Anchorage, AK, USA
While driving to work on September 3, 2019, I heard a noise and saw that a crack appeared to the left of the passenger side of the window. It was approximately 4 inches straight across. I called my insurance Agency to report it. It took a week for the windshield to come in. During that week the crack spread to the center of the car. The windshield company fixed it and 2 weeks to the day, my husband and I were driving down the highway and heard something hit the windshield. I know have a spider web crack in my windshield. So far it hasn't gone any further so I have not contacted my insurance company yet.
- Thomaston, CT, USA
There are actually three issues with the vehicle. The biggest issue, and potentially the most dangerous, is the vehicle randomly shutting itself off - not stalling. The problem occurs most often while stopped at lights, but has occurred in other situations as well. All functions in the vehicle stop, a loud, continuous beep begins and the dash indicates an 'eye site' error. Apparently, when the eye site feature has an issue, it responds by rendering the entire vehicle inoperable. So far, returning the vehicle to park and restarting the vehicle resets the feature and restores functionality. The problem is, however, happening more frequently. The second issue is a loud, rapid clicking sound coming from behind the driver's side dash. It also occurs randomly and with increasing frequency. It does not appear to hinder functionality, but it can be incredibly distracting. Finally, as others have reported, the rear hatch also randomly shuts itself off and does not respond to prompt to open. Subaru's response to these issues has thus far been the equivalent of a shoulder shrug.
- Brookline, MA, USA
Moon roof will randomly fail to close when pressing the "close" button. Need to turn the ignition off and then re-start the vehicle again before the button/moon roof will operate again. It already happened three times since septemeber 7, 2019.
- Dyer, IN, USA
Rear hatch will not open using remote or button on dashboard or button on door. This happened when I was parked at grocery store. Tried again at home and still not working.
- Plainfield, IL, USA
Rear hatch will not open. This issue has been random and periodic since we took delivery from dealer at end of may, 2019. Today after shopping I tried to place items in the hatch. It would not open. I tried the inside button and the handle on the hatch, neither worked. I loaded the items in the back seat, started the car then started to back out of the space. As vehicle traveled in reverse there was a noise like a motor and the hatch opened. Dealer has not been helpful so far but this is the first time it opened while in motion
- Homer, AK, USA
Owned this car for 3 months and 4X the rear gate does not open using the appropriate button on the dashboard. Requires use of key fob rear gate open/close button or flattening back seat to drag groceries out side door. Happens in park when trying to unload items from rear.
- Mesa, AZ, USA
The back door will not open with remote control, dashboard open button, or manual button on door itself. There are ways mechanics can open it, but not your average child or adult. Sometimes the back gate is is the only way out to rescue a passenger. This gate fails and could cause death in emergencies like when trapped in car during hot (or cold) weather, and if it is the only way out in accidents. This fault happens intermittently, but it is reported all over the internet for this model.
- Virginia Beach, VA, USA
I have owned the car for 6 months and the car only has 3500 miles. I have had the windshield repaired twice in the past month due to chips. The glass seems very weak and cracks with the slightest impact. I've never experienced this with any other cars. It usually takes a big rock to crack it.
- Gettysburg, PA, USA
Key cannot be removed from ignition switch even if vehicle is in park. Occurs on a regular basis now. There is a Subaru tsb for this (16-112-18R).
- Sevierville, TN, USA
#1 ) while applying the brake at low speed the cvt transmission causes the vehicle to jump forward countering my braking control. #2) while driving the visuals and driver assist alerts distract the drivers visual attention away from the road
- Wilmington, DE, USA
As I was driving in the right hand lane on the interstate, my back side door window spontaneously shattered. I had been driving for one hour, temperature was around 80 degrees.
- Glen Carbon, IL, USA
I was backing out of parking space, approximately 5 mph. Rear view mirror fell off windshield. Windshield at place of mirror attachment had broken so a large chunk of the windshield was still attached to the mirror. Was not a full thickness break but created a divot in the windshield approximately 2 inches in diameter. There was no previous damage to this area of windshield. Car had been in no accidents. There was a very small (1/2 inch) star in windshield toward outside of passenger side which occurred from rock 4 months before and was not enlarging.
- Tucson, AZ, USA
Windshield of car cracked without any contact. There was a loud cracking noise and a large crack appeared which kept getting longer as I drove. The car was on the highway when this happened on a sunny normal Chicago summer day, about 80 degrees F.
- Chicago, IL, USA
- Helotes, TX, USA