10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
26,162 miles

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problem #46

Jun 012017

Outback 6-cyl

  • miles
There is a crack in the windshield that showed up about 5 months and has increased in size. Before brining it to the dealer (napoleon Subaru in schaumburg, il), I had the vehicle checked by a local mechanic and was told the crack was due to the faulty windshield and not because of any impact. There has been no impact to the windshield to my knowledge and yet the crack appeared and has spread. Subaru dealer said that the crack may have been caused by an impact but again I don't recollect any impact that could cause this. The Subaru dealer said he did his pen point check and the crack was not caused by Subaru's fault. What the Subaru dealer told me about the pen point check makes no sense to me especially as there has been no impact to my windshield. I am very disappointed that Subaru and the dealer are lying about the faulty windshield and are refusing to replace it (which I am assuming is also a faulty oem part). I have owned several cars before and I've never had this issue before. I repeat, never before on any car, especially a new car. I checked with a local mechanic and again, was told this was likely caused by faulty windshield. Either to avoid admitting fault or to avoid paying for a recall for this item or for avoiding liability in a lawsuit, I don't know but I feel like Subaru is deliberately lying or misrepresenting the facts about it. I don't know what I should expect from writing this complaint but I am writing because I am extremely disappointed with this. We were considering a Subaru forrester for next year but I am not going to do that now given how badly Subaru is treating me on this fault of theirs. I suspect Subaru will not do the right thing despite it being Subaru's fault at putting in a bad windshield and instead push the cost to the car buyers. I can be reached on the cell at [xxx]. thanks. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hawthorn Woods, IL, USA

problem #45

Aug 292017

Outback

  • 32,000 miles
Voice activated navigation system. The voice activated navigation system is extremely unreliable. This could lead to an accident while driving. I

- Bronx, NY, USA

problem #44

Jul 092015

Outback

  • miles
Passenger side blind spot indicator is intermittent (perhaps 50%). it does not always indicate that an object is in it's view when it actually is. If you depend upon this device to make lane changes, you could have a collision. It fails while moving at any speed above about 5-10 mph and weather does not seem to be a factor. I have had it in to the dealer 3 times and he is unable to fix it even after replacing both blind spot sensors. This problem started when the vehicle was brand new and continues to date. The dealer gave me a 2016 loaner model when working on my car and it had the exact same problem.

- Grand Haven, MI, USA

problem #43

May 102017

Outback

  • 22,000 miles
I have an intermittent issue with sliding the driver's window, it goes up and rapidly goes down, it looks like it doesn't fit to the upper frame, it is especially inconvenient while raining. That problem appears while driving or parking.

- Addison, IL, USA

problem #42

Feb 122015

Outback

  • 0 miles
Blind spot detection (also called srvd) did not work when we picked up the new car in Feb 2015 the first time from dealer. We did not notice it at the time. We brought it to the dealer to have it repaired. They replaced a part at no charge under warranty. The srvd feature worked for 6 months. The dealer repaired the srvd. It failed again just 2 months later. We are going back into the shop for the 3rd time to fix the srvd.

- New York, NY, USA

problem #41

Apr 212017

Outback

  • 30,000 miles
Right rear passger window blew out and shattered while driving down highway.

- Littleton, CO, USA

problem #40

Mar 112017

Outback

  • 28,500 miles
While driving on highway with the sunroof closed, the sunroof glass shattered sending most of the glass out of the car, but some landed on the driver, passenger, and center armrest. There were no other vehicles within a mile of it. We were wearing sunglasses which protected our eyes. The cause was and still remains unknown.

- Green Bay, WI, USA

problem #39

Nov 112016

Outback

  • 41,000 miles
Subaru rear vehicle detection (srvd) system has failed after owning car for 16 months. The 2015 Outback has very bad blind spots and presents a very unsafe condition while operating the vehicle in traffic with this system inoperative.

- Ithaca, MI, USA

problem #38

Sep 272015

Outback

  • 1,000 miles
On Sept.27th, 2015, the liftgate opened on its own. Many times the lights, one at a time, over the mirror, will turn on and be hot to the touch when I get into the car after being out of car for hours or over night.the liftgate is a recurring problem, as are the lights.also, the bluetooth tells me I am calling myself frequently.electrical problems?? once the liftgate opened while the car was in motion. I have notes on dates & times

- Topeka, KS, USA

problem #37

Oct 092015

Outback

  • 7,000 miles
The power lift tailgate does not open routinely in cold weather. When the temperature drops below 40 degrees Fahrenheit, the power lift tailgate may not open or lock properly until the car has achieved a stable interior cabin temperature of 70 degrees Fahrenheit or higher. This problem started in October of 2015, not long after the vehicle had eyesight system recall service. The problem is most likely to occur when the vehicle has been not been running or has been parked for several hours during cold weather. I have called and have spoken with at least three different Subaru dealership service departments about the problem and all claim to be unaware of the problem, except in October (2016) one service manager did state he believed a bulletin about the problem could be forthcoming.

- Houghton, MI, USA

problem #36

Oct 022015

Outback

  • 20 miles
Two problems. 1. replaced windshield three times in 15 months. Two were original Subaru branded windshields. Original and industry replacement windshield are too brittle and thus unsafe. Any little pebble chips them and they always have a long crack within a few hours. 2. radio system does not always function properly. At times it scrolls down and we are unable to change channels or adjust the volume. The dealer was made aware of the problem in July and would replace it since it is under warranty. Supplier has not responded to send part after four months. Subaru is non responsive to our concerns.

- Rochester, MN, USA

problem #35

Mar 022016

Outback

  • 20,000 miles
Lines have appeared across my navigation screen. Lines make the screen almost impossible to read the screen especially in strong light due to the glare. The back up camera view is also impeded by the lines and the glare. The dealer tells me that this is normal as it is part of the touch screen. These lines were not on the screen for the first year I had the vehicle. The dealer will not address the issue even though the car is still under warranty. The lines appear at all times (when the vehicle is moving or stopped).

- Clovis, NM, USA

problem #34

Jul 292016

Outback

  • 35,270 miles
I was forced to replace a 2nd failed wheel bearing (left front wheel) on my 2015 Subaru Outback 4cyl. Limited after 35270 miles today 29july2016. The first failed wheel bearing to be replaced occurred on 15january2016 involving the left rear wheel. In both cases abnormal noise levels while driving from the respective involved corners of the car lead me contact to dealer to confirm suspicions of potential wheel bearing failure in the making. Both bearings were replaced under warrantee conditions and I am for the most part satisfied with the repairs performed. However, having two bearings fail that normally could be expected to last the life of the car leads me to conclude that there is a batch of defective bearings produced for Subaru that may also be found on other cars assembled approximately the same time my car was made in December 2014 at Subaru's Indiana assembly plant. I feel this is worth a further investigation by your organization as most consumers probably don't have a clue what a failing wheel bearing sounds like and more likely have no idea how potentially dangerous it is to ignore to warning signs to their detriment. The Subaru dealer to contact regarding my specific car is metric auto sales, Inc., 1767 East jericho turnpike, huntington, NY 11743 (631) 499-6777

- Flushing, NY, USA

problem #33

Mar 072016

Outback

  • 16,000 miles
Driving at highway speed and sunroof glass exploded for no known reason. Shattered glass rained down into driver compartment. Sunroof was closed at the time. Had similar issue with front windscreen cracking for no apparent reason. Car was sitting in driveway.

- Stockton, CA, USA

problem #32

Jan 152016

Outback

  • 19,000 miles
Shortly after purchasing our vehicle, a pebble hit the windshield causing a chip in drivers side. Chip was repaired by our dealership, but was in line of vision. Was excepting this repair, but thought the windshield material was too soft or brittle for this small repair, now have a broken windshield from chip on left side, needs replacing.

- Edwardsville, IL, USA

problem #31

Dec 242015

Outback

  • 9,200 miles
While parked overnight the front windshield developed A18 inch horizontal crack at eye level started from the drivers side. The crack is traveling. Air temp was in the 70's, no rain or hail, happened sometime between Dec 24-26, 2015. Odometer was 9200. I saw on a car complaints website many other 2015 Outbacks with the same issue.

- Bradenton, FL, USA

problem #30

Nov 172015

Outback

  • 19,000 miles
Purchased the 2015 Outback in Sept. 2014. Took to back to dealership service dept. October. 24, 2014 because of loud popping noise around windshield especially when bluetooth phone connected. They could not find any problems. Popping noise around windshield continued from time to time. Took back to dealer July 29, 2015 for popping noise around windshield and poor radio am reception. They replaced the radio but am radio reception still not great. Got in the Outback on Nov 17, 2015 and there was a 5" crack on the bottom of the windshield slightly right of the center. A couple of weeks before this I was driving and heard a very loud popping noise. It made me jump as I thought the windshield was going to shatter but nothing happened. I had received a letter from Subaru about windshield cracking problems so I contacted the dealership. I took it in so they could take a picture. At that time I also reported problems with the defroster not keeping the windshield clear especially on rainy days and nights. This problem with the defroster has occurred several times and it was I the lower portion of the windshield. I thought the Subaru had electrical L issues because of the popping, poor am radio reception and the defroster. Now the windshield! this is my first Subaru and possibly last if the problems persist. All of the incidents happened while driving but when I discovered the crack it was parked in the garage. Crack us now about 9".

- Springfield, IL, USA

problem #29

Nov 122015

Outback

  • 27,000 miles
I have had this car for 1 year and have had 3 windshields crack. I have never had a car that had this many incidents with cracked windshields

- Brentwood, TN, USA

problem #28

Oct 222015

Outback

  • 24,500 miles
The windshield cracked earlier this year and had to be replaced. The crack extended from the upper right to the drivers side. Last week a rock hit my windshield and within minutes a 2 foot crack appeared (extends from upper right to the middle). The crack is continuing to grow. I'm concerned there is a safety issue with the windshield.

- Winnie, TX, USA

problem #27

Sep 182015

Outback

  • 7,000 miles
Windshield cracked while driving through lake Tahoe area without any debris hitting windshield. The crack started at lower passenger corner and has grown past mid section of the windshield. This is the 2nd windshield damaged beyond repair on this vehicle.

- Houston, TX, USA

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