10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 52,385 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have a 2016 Subaru Outback purchased September 2019 last year replaced the battery, yesterday the car would not strat. Jump it got it to the shop and they showed the battery, & alternator were good. I sreached and seen several complaints the are the same on 2016 to 2020. We need a recall.
- Cedar Rapids, IA, USA
The front exhaust pipe bellows cracked. When the car was cold started and then driven, a rattle came from the engine bay when driven at 2500 RPM. When the engine warms up, the rattle goes away. When the car is parked, exhaust fumes can be smelled from outside the car.
- Fullerton, CA, USA
Car dies and won't start a new battery will last 6 months.
- Bend, OR, USA
A valve spring failed, causing the valve to break and become embedded in the piston.this caused the vehicle to be inoperable.
- Fosston, MN, USA
Battery dies unexpectedly within a few minutes of the vehicle off and in accessory mode only (I.e. car off, radio or lights on). Vehicle will not start without jump from battery pack or another vehicle. Car will not even crank but will only make a clicking noise. Occasionally, engine timing will be affected after jump and misfires will occur causing vehicle to run very rough until restarted, at which point electrical system seems to reset itself. To date, dealer has found no direct cause for the problem (I.e. no parasitic draws) but has replaced the battery (which are under warranty) multiple times. Problem has occurred numerous times since it was purchased in late 2015.
- Encinitas, CA, USA
In 6 months, I got more than 10 times of low level engine oil light on. First time, it was on Jan. 2020, it was 3,000 miles from the last oil change. So I changed the engine oil with new oil. After 2 months, I got light on again. I refilled some oil then got light on after one month. I refilled several times but the light is on later. There is dropped oil on the floor at all. I couldn't find where the oil is gone.
- Frisco, TX, USA
While sitting still at a red light with my foot on the brake and the gear in drive, the car will suddenly lurch forward several feet. It happens with such force that it feels like I was rear-ended. This has happened occasionally since I purchased the car in January 2016. Always when at a full stop on flat and sloped surfaces. At first I thought it only happened when the ac was on, but it has happened with the ac off.
- Charlotte, NC, USA
Twice since November, '19 and most recently on 3/14/2020, when stopped at an intersection, with foot on brake, the engine revved up wildly. Then, in both incidents I attempted to put car in neutral. Gearshift would not move. I had to turn engine off. After several attempt I was able to restart the car. I thought the first incident was a fluke. But after yesterday's (March 14 '20) incident, in which I narrowly avoided a crash, I believe Subaru and, if need be, the government, should address this safety issue. Please do not excuse these incidents with "your foot was on the accelerator and brake at the same time. This not what happened.
- Vancouver, WA, USA
Coming to a stop at curbside. Applying light pressure to the brake. Vehicle started to pull forward. Was able to stop by increasing pressure on the brake. Engine speed increased quickly after I shifted to park. Engine sound was loud enough to be noticed by people in the area. I responded by turning off the engine. Cruise control was enabled at the time.
- West Lafayette, IN, USA
On two occasions while driving on the interstate at 65-75 mph with no warning the gas pedal stopped responding to inputs. While maneuvering the vehicle to the shoulder of the road through traffic the engine shutoff. On one occasion I was able to restart the vehicle and on the second occasion it would not restart. After towing the vehicle to a repair shop the vehicle started up and ran with no issues. No check engine lights were ever displayed. The battery was working fine and fully charged. The car is in perfect mechanical shape with all regular service performed. The gas remaining at time of incident was approximately 1/4 tank full. The cause is unknown to me.
- Enid, OK, USA
I had a major issue with this vehicle on June 24. We were driving back from our family vacation when I was passing a semi truck on a two lane road the vehicle suddenly lost power to the wheels and would not accelerate. As I stepped on the gas the engine revved up but the vehicle was not accelerating. I thought it slipped out of gear. I put it in neutral then back into drive and still had the same problem. I put my flashers on to alert the truck that I was having issues. I pulled onto the shoulder and he passed me. I noticed the tachometer read between the 3 and 4 mark when I put my foot on the accelerator trying to speed up. However, the vehicle did not speed up at all. I was able to pull off the road onto a turnout area. The passenger in the front seat asked if any warning light came on. No lights of any sort came on. The temperature gauge was in the normal operating range. After the car stopped I turned off the ignition and opened my door and noticed flames coming from the bottom of the car. I immediately instructed the other three (3) passengers to immediately exit the car because of the flames. Luckily we were able to exit the vehicle and get a safe distance away to call 911 for assistance. Unfortunately the fire continued to burn and engulfed the car. Black smoke started to appear. The fire department showed up and extinguished the fire. We watched helplessly while our car and possessions went up in smoke. We contacted Subaru and filed a compliant. They took their time and eventually sent their qa team to inspect what was left of the vehicle. They finally sent us an email stating they could not find the root cause of the fire because the fire damage was too intense. We bought this vehicle new just two years prior and it only had about 30K miles and had all the factory recommended services at the dealership. The vehicle is under warranty.
- Cheney, WA, USA
The 3.6R engine immediately after cold start does about 5 cycling surges of about 300 RPM with transmission in forward or reverse with brakes applied. This event does not happen unless starting when engine is cold and transmission is put in gear with brakes applied. The surge does not happen after a short warm up. This could be a safety issue with a tight parking situation or when departing a garage.
- Parker, CO, USA
My wife was driving car on highway and was waiting in traffic to take a ramp exit. Our Subaru Outback's engine suddenly stopped. Car had to be put in park gear and then restarted before it was drive-able. This sudden stopping of car is highly worrisome.
- Troy, MI, USA
After stopping at a stop sign on a city street, I tried to accelerate but there was a long hesitation followed by a surge of power. This happened on 2 occasions. I had the sales man drive the vehicle and also the service manager drove it for 1 week - neither times did this issue repeat itself. The dealership did not have any knowledge of this type of problem. I refused to drive this vehicle and returned it to the Subaru dealer in berlin, ct.
- Newington, CT, USA
I had difficulty several times removing the key from the ignition. The last time this happened, I was able to remove the key, but the car died. I called the dealer and they gave me the local towing company. Napleton Subaru kept the car for two days and could not find anything wrong with it. I have been afraid to drive the car on the highway, or go too far from home.
- Buffalo Grove, IL, USA
The 3.6R engine immediately after cold start does about 5 cycling surges of about 300 RPM with transmission in forward or reverse and brakes applied. This event does not happen unless transmission is put in gear with brakes applied. The surge does not happen after a short warm up. It does present a driving problem with a tight parking situation or to departing a garage.
- Renton, WA, USA
- Tacoma, WA, USA