I bought this used 2016 Subaru Outback about a year and a half ago from McCords Vancouver Dealership. I've had the battery dying problem ever since I got it. I have had to call AAA for jump starts. I took the car into my mechanic because the "change warning light" had been on when I turned off the ignition the night before, and it was still blinking the next morning when I came out to start the car. He suggested that I go to Costco to get the battery replaced because it was down to only 22% efficient. They declined for several reasons. It wasn't the battery fault, it was the car! I am 92 years old and disabled. I can't get stuck on a freeway with a dead battery. I am still looking for someone to fix it. I bought this car because I assumed that a newer car would be more dependable. Boy was I wrong! I have already spent a lot of money trying to fix it. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Central Point, OR, USA

The child lock in the back passenger door is stuck.

- Sacramento, CA, USA

2016 Subaru Outback (purchased new) with severe electrical problems in the form of (frequent) battery discharge/non-start. This has been a reoccurring issue since early 2017 and is still a problem, even after replacement of the previous battery. I've had the replacement battery tested on several occasions after recharging and the result has always been that the battery is in good operating order. Subsequent alternator tests show the alternator is charging within manufacturer specifications. I've performed multiple tests after fully recharging the batter on several occasions, making sure all electrical accessories have remained (off) for extended periods of time, and the battery continues to discharge. The electrical system has been tested with a professional scan tool, on multiple occasions, and has yielded no adverse results. There has never been any vehicle warning indicators activate to indicate a problem. Today (2/25/2022) I had to have my Outback jump started 3 times in route to my home 65 miles away. The car died on the road shortly after the first jump, and again after turning the car off to refuel. I looked online to see if anyone else has had similar issues and found the battery discharge/non-start issue to be widespread....and Subaru seems to have been aware of the issue as early as 2017 according to a TSB Subaru sent to all dealers alerting of a potential electrical problem, but providing no solution. This is a SAFETY ISSUE. If access to an operable car were ever needed in an emergency situation (or) a vehicle lost power while in operation causing an accident resulting in injury or death due to a documented issue Subaru was aware of, but neglected to address, would be tragic. Not only for owners of the affected automobiles, but also any other parties involved. This issue should be immediately investigated & addressed by the NHTSA. thank you.

- Bourbon, MO, USA

on 2/8/22 I brought my car in for service to an independent repair shop. The service was for the 120k standard service. I had been noticing exhaust smells. They checked the exhaust and found "exhaust leak from center exhaust flange, and exhaust leave from exhaust manifold". They recommended a complete replacement of the exhaust manifold "under Subaru recall". They printed the recall for me. It is WUJ-95. Which recalls 2015-2016 outbacks for this issue. When I contacted the dealer they indicated my vehicle was not under this recall. Subaru Customer care indicated the same as did your website. Subaru said that the recall was initiated by NHTSA and that until NHTSA indicated my vehicle was included in the recall they would not repair it. My vehicle has exactly the same issue as what was found for the recall. The only thing I can assume is that my actual 2016 Subaru outback was manufactured after 9/30/15. I cannot find the exact date of manufacture so cannot tell if that is the issue. However, that actual manufacture date should not be controlling as my 2016 outback has exactly the same issue as the recall. If 2016 outbacks manufactured after 9/30/15 have this same issue they should be included in this recall. I am asking you to review this issue and include my vehicle in the recall.

- Missoula, MT, USA

My car spontaneously burst into flames after I parked it. I had left the car parked and locked in a parking lot next to a rental house and went in to prepare dinner. 20 minutes later my friends arrived at the scene and alerted us to the fact that my car was engulfed in flames. It seems that the fire originated in the engine somehow, but exactly what started it is unclear. There was no accident or collision, and no foul play. Security cameras in the area couldn't see much, but indicate that the vehicle burst into flames pretty much just after I had left it parked and locked.

- Sammamish, WA, USA

I own a 2016 Subaru Outback. While driving approximately 40:mph on a local main road (ct rte 10) the eyesight pre-collision brake assist suddenly activated and caused the vehicle to completely stop. The brakes then released and I was able to continue driving. This is the second incident with in a month that this has happened. The approximate failure mileage was 104,000 there were no prior warning lights or engine lights on. The vehicle has not been inspected by the dealer. This sudden stopping can cause an accident.

- Waterbury , CT, USA

Multiple instances of the battery dying after being parked for a few days. New battery did not resolve the problem and diagnostics indicate that the battery is not the problem. Unable to use vehicle when it cannot be started. Most recent incident was 1/18/2022. First occurred shortly after I purchased the vehicle.

- Quincy , FL, USA

Battery rapidly drains leaving me stranded. 4th battery that has been replaced by dealer and the same thing happens. No warning lights or low battery lights. Dies from 1 week to over nite. Remote won't even open the car. Dealer refuses to fix the battery drain and keeps saying it isthe battery that is bad but replaces with the same battery which fails ! I see where there are lawsuits against Subaru but I am not getting any help at all from corporate or dealer. Personal safety and being stranded and unreliable are my main concerns.

- Tabernacle, NJ, USA

Windshield got a very large crack from me trying to kill a bug inside the car. Windshield is thin. I didn-??t hit it that hard with my hand. Had to be replaced. The repair service tech explained that the only replacements for my model are of the same thinness as the original, and to seek the recall glass replacement should it be thicker and safer.

- Merkel, TX, USA

Key sticks in ignition and won-??t release. Takes from a few attempts to several minutes of restarting the car, putting car in drive and then park, turning the wheel etc.

- Gorham, ME, USA

Incident occurred on Interstate 25 Northbound at approximately mm 190. My speed was approximately 70 mph. Weather was dry and about 70 degrees. I was in the next to left lane in 4 lanes of traffic. The moonroof on my 2016 Subaru Outback exploded violently sending glass outward into traffic. I had never heard of this phenomena so when I saw black material from the top of my car going into traffic I thought it was pieces of my roof rack. I pulled over to the shoulder to examine my car and saw a massive hole in the moonroof. Knowing that if I continued shards of glass would continue to be expelled onto the interstate I pulled the remaining pieces of glass into the interior of the car. Not that it mattered, that's where they fell anyway when I opened the moonroof. The pieces of the moonroof fell into the slots for the seatbelts, rendering the drivers side inoperable. It was a miracle that no other car was seriously impacted and that I was able to get home safely. Subaru and any other car manufacturer that is involved with this problem needs to be held accountable for the damages and remedial repairs. This problem should be addressed by the NHTSA immediately.

- Colorado Springs, CO, USA

Unable to turn key to off position when in neutral and unable to remove key from the ignition. In order to get the key out of the ignition, the car needs to be restarted and turned back off or the gear shift needs to be pushed as hard as possible into the neutral position multiple times. With the inability to turn the car totally off and remove the key, there are multiple safety issues that can arise. Was informed that the entire select lever assembly needs to be replaced due to a known issue by Subaru. The issue was reproduced by an independent service center. No warning lamps are illuminated.

- Baraboo, WI, USA

The adjustment of the passenger side side view mirror has malfunctioned. The mirror can not be adjusted properly for visibility of cars to the side of the vehicle. Only the driver-side window is operable. All other windows fail to open from the driver side control. The passenger window will no longer operate from the passenger side either. These windows would have to be broken in order to escape the vehicle in some situations (flooding). My mechanic says that this is a common problem in 2016 Subaru Outbacks. No warning lights were activated. A mirror not able to be adjusted for optimum sighting of other vehicles is surely a safety issue.

- Middletown, NY, USA

The car does not recognize that it is in park, and the key gets stuck in the ignition frequently. The only fix is to repeatedly shift in and out of the park position until the key releases (which can take anywhere from 1 minute to 10 minutes -- it seems to get worse over time). It's a safety concern for various reasons: you can't exit your car quickly in case of emergency -- you can't just leave your vehicle with the keys in the ignition (dangerous/negligent/someone could steal your car). It's also concerning that the car doesn't recognize what gear it is in. This is a widespread issue across Subaru vehicles that is documented in many online forums. The issue was confirmed by the dealership that I went to on my vehicle specifically, but they also knew the source of the problem, before they even looked at the vehicle.

- Medford, MA, USA

For the past 6 months out key has become very hard to remove. The ignition system will not disengage and release the key. Multiple methods have been tried and sometimes are effective. Placing the car into park, then neutral, back to park and so on eventually releases the key. The service center said to play with the breaks and shifters to fix the issues. I-??ve been reading of multiple problems that keep occurring with these cars.

- Woodland, CA, USA

Unable to remove key from ignition when car is parked. I am unable to leave car without threat of it being stolen. An internet search indicates this is a common problem and repair cost can be several hundred dollars

- Pittsford, NY, USA

The battery was replaced in 2017 (I paid) for this 2016 Outback. In November 2020, during oil change, Subaru dealer stated battery need to be replaced, I paid and replaced battery. Last week, May 2021, during oil change, Subaru dealer stated that battery "failed" and they replaced the battery for no charge. It appears the battery is draining rapidly 24/7 because of a likely soft ware problem.

- Chicago, IL, USA

I have replaced the battery 4 times since buying the car in 2016. I can't let it sit more than 3 days if its cold out or the battery dies. I have to jump the batteries quite frequently. I can't let the car sit more than 7 days if it is warm outside. I have called the dealership twice and they have told me this is normal. I asked what could be constantly draining the batteries. I had thought the car was a lemmon when I first bought it. The battery problem has been ongoing since I bought it. It was a brand new car.

- Colorado Springs, CO, USA

The car was parked in the garage and it was above freezing. None of the lights had been left on/doors open... the car doesn't have a fob kept too close... the car wouldn't start. This isn't the first time this has happened and we're not sure if it's a battery, alternator, electrical issue or what. We've had the battery replaced once already. It first happened within a week of purchasing the car in 2017 in the summer time, and has happened several times since without excessive electrical components in use.

- Denver, CO, USA

Battery drains after the car sits for a few days. I had the battery replaced last year, and had the new battery checked recently at the dealer. They (dealer) said it was fine and saw no parasitic drain. They told me I should drive the car every day to keep the battery charged, which I find to be very odd and extremely inconvenient. I also own a 2020 Subaru ascent and don't have to drive it every day to keep the battery healthy. The car sat for one week recently and the battery drained again. I jumped it yesterday it and drove it for 30 minutes and today the battery is dead again.

- Glen Mills, PA, USA