The contact owns a 2017 Subaru Outback. The contact stated that battery had been replaced twice within a year and a half. Suburban imports of troy (1800 maplelawn dr, troy, mi 48084) was made aware of the failure and diagnosed that the battery was below the load test. The vehicle was still at the dealer awaiting the battery replacement. The contact referenced a class action lawsuit for the battery failure. The manufacturer was not made aware of the failure. The failure mileage was 40,900. Consumer stated the battery has been replaced 3 times.

- Shelby Township, MI, USA

Subaru dealer replaced dead battery 10/2020. Car parked for 20 days (no lights, etc were on during that time) and battery was dead. Dealer checked battery and electrical systems and claimed all was good. He did say that it is not uncommon for them to go dead in 10 to 14 days. This is the second time this occurred. The 1st time, the dealer replaced the battery (10/2020)

- Tucson, AZ, USA

Battery died and electrical system would not charge vehicle. Car was towed to Subaru in savanah where the battery was replaced and the charging system fixed. This is an apparent system problem with Outbacks

- Hudson, OH, USA

The battery keeps failing. It's my 4th battery change and I can feel that I will need to change the 4th one soon.

- Plantation, FL, USA

I had several times in 2020 where my battery went dead after leaving the back tailgate open or listening to the radio with the engine off. The last time it happened, we replaced the battery, fearing it happening again in the cold weather(12/2020). All of these situations happened while the vehicle was parked and either the engine was turned off or just the accessory mode was on.

- Kirkwood, MO, USA

My original battery died earlier than it should have (~Dec 19/31K mi) about a year and a half after purchasing car) and was replaced under warranty. In the last 6 months, I've had repeated issues with my battery being dead and having to jump start the vehicle. Took it to the dealer and was informed they saw nothing wrong with it. Within 1 month (Dec 20) alone, I had to have the car jumpstarted 3 times. I had to buy my own jumper to deal with the problem. It doesn't die while on, it's just dead when I go to start it.

- Arlington, VA, USA

Battery failed and vehicle would not start. Purchased a new battery and the dealership updated the ECM program. They stated batteries were failing due to many short trips.

- Marietta, GA, USA

Since the time of purchase in Aug 2020, the battery has drained, and thus stalled the car, three times. The battery has been checked, functions normally, and is at full capacity. The only obvious connection between each occurrence seems to be raising the back tailgate. The first time happened while camping. The tailgate was open for about an hour while removing camping gear. The second time happened while in town (boise, id) and the back was open for roughly twenty minutes. The third time happened again in the mountains and the tailgate was open for less than ten minutes. The battery is quick to jump and, again, has been checked.

- Boise, ID, USA

The battery does not keep a charge. This has happened multiple times. Subaru replaced the battery once. Problem persists. Car is stationery when it occurs.

- Perkasie, PA, USA

The contact owns a 2017 Subaru Outback. The contact stated that the vehicle failed to start multiple times without warning. The contact purchased a battery charger to charge the battery. The contact mentioned that while the vehicle was turned off, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed nor repaired. The failure recurred 3 additional times. Neil huffman automotive group (1220 versailles rd, frankfort, ky 40601, (502) 695-7500) was contacted and informed of the failure. The dealer recommended that the vehicle be taken in to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

- Pekin, IN, USA

My windshield cracked on the inside of the window without any force applied on a moderate temperature day without ac or heat blowing. I was driving down a straight well-maintained road when it happened and heard the pop of the windshield. Approx speed was 20mph with no street bumps and again on a very calm day as far as temperature. Also, no equipment or people around who could have seemed to 'tossed' anything at the windshield. The crack is on the interior layer of the windsheild and not the outter. Also, I have had 2 instances now where my car has completely died without any items being left on to drain the battery. First time was after the car had been off only a hour or so and completely dead. I repleaced the battery and at that point the car was only 2 years old. The second time the battery and systems tested all fine but it was so dead, power locks wouldnt work with the key fob.

- Oregon City, OR, USA

The car battery has died for no apparent reason twice within less than 2 years of owning the vehicle. I've had to replace the battery both times as it would not hold a charge.

- Omaha, NE, USA

Bought the Outback new in July 2017. In 2018 the car battery died several times. The the original battery was tested and failed the GR8 test and was replaced under warranty. In 2019 the battery once again died and the battery failed GR8 test. It was replaced under warranty. In 2020-4/2021 the battery died several times when the engine was not running (drivers door opened for 10 minutes, radio on for 10 minutes and driven to a restaurant 10 miles and battery dead after 30 minutes). On 4/19/21 battery tested and a draw test performed. The draw test found the vehicle to be in spec and the battery passed the GR8. The car's software was updated to fully charge the battery on short trips.

- Kirkland, WA, USA

Vehicle died while in a hospital parking lot and was jump-started. Battery replaced by a local repair shop. Car could only sit 2 - 3 days before needing a jump start. Took car to stl Subaru dealer. They upgraded the charging software. The dealership stated that the two-week-old battery was bad. When connected to the car, the overnight voltage drops on the battery would be from 0.4 to 0.5 volts. The battery was typically dead within 3-4 days. When disconnected from the car, the overnight voltage loss on the battery was minimal. This indicated the car had unsustainable current draw even when "turned off." Returned to the Subaru dealer, noting the car displayed excessive current draw when turned off. They reported was that the factory diagnostic machine had indicated no problem with the car or it's electronics but that the battery was bad. Local repair shop disagreed but replaced the battery with another new. The overnight discharge condition continued with a new battery. I placed the car in "parked and locked" condition and measured the current across each fuse in both the engine and passenger compartment. 2 passenger compartment fuses showed significant current draw when the car is parked and locked, serving a power window and the circuit labeled "acc" which includes the car's heating, cooling and defrosting. I removed these fuses and the car can now sit unused for extended periods. Replacing the fuses returns the car to the overnight battery drain condition. I now have a car with a non-functioning passenger window and no heating/cooling or defroster. It is unclear if the car can pass the state safety inspection in this condition. To me, this proves that the problem is not the battery but rather unsustainable current draw from the car's electronics when parked and "turned off." The car is not safe to drive without a defroster.

- St. Louis, MO, USA

Battery discharges and needs replacement.

- Mendota Heights, MN, USA

In January of 2020, car with44659 miles unexpectedly would not start, requiring a aaa jump, and then purchase of new battery. 11 months later, on 2/1/2021 car with 55153 miles would again not stop. Aaa had to jump start. We drove vehicle to a local dealer who claimed that battery was now fully recharged, and there was nothing they could do. We purchased and now carry an emergency battery charger with us out of fear of this occurring again.

- Averill Park, NY, USA

Complaintpurchased vehicle on 8/15/2017. Started having electrical issues that have persisted consistently. Incidents include radio freezing, radio updates and problems still persist, full radio / screen replaced, lights on the cpnsole pulsing during a highway night drive, notice from starlink that my system was not working and I recently just had my battery replaced for the fourth time in 43 months of owning this auto. Most recently I couldnt start my car and was stuck at the South rim of the grand canyon. Had to get the auto to flagstaff Subaru to get the battery replaced. No one mentioned that this issue was recurring and widespread problem. When I got my car back to las vegas, I took the car in to the las vegas Subaru dealer on April 8, 2021. The car was picked up by me on Tuesday ap 13, 2021. I was told that they did an update and that the problem would be fixed. There is no way to tell if that is even remotely correct as there is a new battery (again the 4th battery) in this vehicle and who knows when and where I will get stuck next. The time periods between incidents are as little as a few months and beyond. I literally just read an article today about there being a class action lawsuit for this very same issue for 2016-2020 Subaru Outbacks. No one in the service department or at Subaru national 800 number mentioned this to me. After this 4th battery incident, I did make a complaint to Subaru's national office

- Las Vegas, NV, USA

The battery failed less than 3 years old. Completely died on November 6,2019. The vehicle was parked and would not start.

- Spotsylvania, VA, USA

On multiple occasions, I've arrived at my car after a reasonably short time away - each time overnight, parked in my garage - to find my battery fully drained. I wondered if I had left my lights on, and if that might have caused the problem. I found that the controls for my headlamps were in the off position. Next, I wondered if I had left a door ajar, or an interior light control switch in the on position. I never found a door ajar. I never found an interior light switch on. I take my car into faraway corners of the wilderness on occasion. I cannot risk battery drain when I return to my car after a day or two of adventure. To be safe after these incidents, I removed the lightbulb from the "way back" of my Subaru Outback. I did this to avoid accidentally draining the battery if I left that light on (easy to go unnoticed). Further, I keep each of the other interior light swich controls in the off position. I changed this from the "on when a door is open" position that I used to keep the switches in, again to ensure that I don't accidentally drain the battery. During my next maintenance visit with my Subaru dealer's maintenance team (an oil change, I believe), I discussed the battery failure with the technician. I asked the person if there was some way set a software control so that no light would remain illuminated with the engine turned off for more than some set period of time (for instance, 10 minutes, or a half hour). The technician said there was no way to set that for the car. I regularly check to ensure that I'm not leaving my front seat, or mid-seat lights on since my battery had drained on those occasions. I've always wondered, however, if the problem was some electrical issue with my car, rather than my own potential mistake. More and more, I think it may have been an electrical battery drain issue.

- Salt Lake City, UT, USA

My 2017 Subaru Outback has electrical problems causing the battery to drain. Within two months of purchasing my new vehicle in 2017 the battery died while the vehicle was parked for two days. Nothing was left on to drain the battery, something within the pre-designed electrical system failed draining my battery. This continued to happen periodically over the next two years until I decided to purchase an optima red top battery at my own expense since Subaru did not provide an answer to this problem. This should not have happened, when buying a new vehicle I do not expect the battery to die right away.

- Novato, CA, USA