10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,916 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Open letter to Subaru and Subaru owners. I have a 2017 Subaru Outback. The reason I purchased the car was the high safety ratings. I came home yesterday, drove into the garage and shut the car off I thought. I apparently did not push the start and kill button hard enough. I am hard of hearing so did not notice the engine still running. This car does not have a remote start. My garage door automatically closes after a preset time. I happened out to the garage 3 hours latter to find the car engine still running. I can not the imagine the cars computer allowing the engine to continue to run for three hours without the key being in close proximity of the vehicle. This is a very dangerous situation. It was well over 100 degrees in the garage plus the carbon monoxide level was outrageous. If there is computer setting to stop this please let me know. Richard
- Emmett, ID, USA
The contact owns a 2017 Subaru Outback. The contact stated that the reverse automatic braking system independently applied itself. The contact stated that this was due to the asphalt being at an angle where it was close to the sensors of the vehicle. Autonation Subaru scottsdale (15678 N northsight blvd, scottsdale, AZ) informed the contact that they would need to temporarily disable the feature to prevent future failures when reversing the vehicle. The manufacturer was contacted and stated that the braking system was operating as designed. The failure mileage was approximately 2,000.....updated 11/16/17 vehicle purchase date should be or before incident date updated 9/7/18
- Payson, AZ, USA
Driving back to Michigan from Florida, my 2017 Subaru Outback (6000 miles) stalled twice unexpectedly in heavy traffic conditions on I75. The vehicle was in stop and go traffic when it stalled. I coasted to the median, placed the car in park and restarted the engine. (both times) the condition has not repeated itself since, now has (7800 miles). Subaru dealership could not replicate the problem and Subaru customer service cannot resolve the issue.
- Fenton, MI, USA
The "check engine" light came on a week ago and the engine became sluggish when accelerating. We took the car to marin Subaru service department where they did a diagnostic test. Result is that a rodent must have chewed through the soy-based harness covering the sensor wire. Repair bill = $1,400, Subaru says its not covered by the new car warranty. They are telling us not to drive the car now as it could be dangerous. Insurance says it does not cover this either. Subaru and the other mftrs have known about this issue for some time apparently but continue to use material they know attracts rodents.
- Corte Madera, CA, USA
The contact owns a 2017 Subaru Outback. The contact stated that when the vehicle was started, there was an loud abnormal sound. The vehicle was taken to a dealer where the failure was undetermined. The contact also mentioned the all the windows failed to function except for the driver side window. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Updated 01/11/2017 updated 06/07/17 consumer dealer was made aware of window failure and it was fixed. (still making same loud noise (12-3-16). Updated 7/9/18
- Lakewood, NJ, USA
- Arlington, WA, USA