10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
11,229 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #31

Oct 102018

Outback

  • 2,000 miles
Bluetooth will randomly disconnect. Sometimes it lasts a few minutes, sometimes a couple hours. Unable to re-connect once it does, so we have to mess with settings while driving to switch to aux cable, radio, etc or pull over and restart the car completely. We have verified the issue with 6 different devices. None of the devices demonstrate the same issue with any other bluetooth devices (we use a speaker for hours on end in the house with no issues). Combine that with the infotainment screen being incredibly slow, this is a frustrating issue.

- Reno, NV, USA

problem #30

Jan 202019

Outback

  • 15,000 miles
The screen has gone black and side lights blink, unable to use any item controlled by the screen. Appears the warning system for a vehicle stopping too closely is not working as well.

- El Paso, TX, USA

problem #29

Jun 202018

Outback

  • 3,000 miles
Our Outback started to pull to the right at around 3000 miles. Currently (at 9000 miles) the car still does that. It feels as if there is strong side wind pushing the car. The car also started making knocking sounds when turning the wheel in both directions while at stop or moving slowly. We are currently scheduled for an inspection at the dealership. The second major issue is the tire pressure monitor. The tire pressure that it displays does not match the actual one measured with several external instruments (constantly 2 psi lower on all four wheels). Additionally, the monitor sometimes switches the front tire pressure with the rear ones, I.e. the monitor displays the front tire pressure as if it is the rear tire pressure. Very confusing!

- Orem, UT, USA

problem #28

Dec 172018

Outback

  • 9,000 miles
Infotainment screen went black on December 17, 2018. Radio, navigation system, bluetooth and rear camera are all inoperable.

- Centennial, CO, USA

problem #27

Dec 262018

Outback

  • 13,000 miles
Wtz85 - Subaru of America, Inc. (Subaru) is recalling 2018 model year legacy, Outback, and brz vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard type: Recall | service campaign: Wtz85 | NHTSA campaign: 18V-000000 open recall date: January 02, 2019 description 18 leg/out/brz V3 head unit reprogram safety risk due to a software issue, the head unit memory retrieval and assembly time may exceed the designed time to begin the boot-up cycle. If this occurs, the head unit display will not boot, causing the screen to remain blank. In this condition, while backing the vehicle, the rearview image may not be displayed. The failure to display the rearview image creates a non-compliance with the requirements of FMVSS 111 ' 'rear visibility, ' increasing the risk of a crash. There are 1000's of these on backorder causing us to drive around in unsafe vehicles because they do not know when replacment units will be available and they are not providing a loaner car in the meantime. This is unacceptable for a company that prides themselves on their safety!!!!!

- Menifee, CA, USA

problem #26

Dec 142018

Outback

  • 13,000 miles
Infotainment system is faulty. I have no back up camera, bluetooth, radio, can not program clock. Subaru dealer says there is no fix other than to replace head unit. I have been waiting since Dec 14th for this replacement unit. While at dealer I asked for a loaner and was denied. Subaru said the car was safe to drive which is not true since their biggest safety feature isnt accessible

- Lakewood, CA, USA

problem #25

Dec 272018

Outback

  • 7,000 miles
Display panel shut down, completely dark, disabled are radio, gps, navigation and most importantly the back up camera. The dealership admits they are seeing quite a few of these and a new radio to repair the problem will take 3 months to arrive, no guarantee this will fix the problem. So I will be without a backup camera, deemed critical enough that it is mandated on all new cars for one quarter of the year. I also assume if not fixed by my next state safety inspection I will not be allowed to drive the car. So far I have received nothing from Subaru.this looks a pretty big safety issue being swept under the rug.

- Portsmouth, VA, USA

problem #24

Dec 272018

Outback

  • miles
I have owned two Outbacks a 2016 and 2018 and both have had the problem of front windows will work and then for what ever reason I will roll window up with power switch and wind will automatically roll half way down and stay there if I try to roll it up again it does the same thing.until I pull over stop car and reset the switch the way the dealership showed me to do, this only works sometimes so I am left with my window half way down.this is unsafe especially when it is raining and my wife is trying to pay attention to driving with kids in the car.not to mention leaving her car with the window down unsececured for someone to get in her car and hide to harm her, most of the times she cannot get window to reset. Can you please help with this issue, one dealership has claimed that it is a electrical problem and they know how to fix but they are up North I am far South.

- Fort Worth, TX, USA

problem #23

Oct 312018

Outback 6-cyl

  • 12,500 miles
The contact owns a 2018 Subaru Outback. While driving approximately 55 mph at night, the fuel range dropped and the vehicle lost power and shut off. The contact pulled the vehicle over to the side of the road. The manufacturer's roadside assistance was called, but no one answered. The contact called the police for assistance due to the darkness. The contact called triple a and was provided some fuel to drive home. Two days later, the contact received notification of NHTSA campaign number: 18V773000 (electrical system, fuel system, gasoline). The vehicle was taken to groove Subaru (720-279-9409, located at 5300 S broadway, englewood, co 80113) where it was confirmed that the parts were not available. The manufacturer was called, but no one answered the phone. The vehicle was not repaired. The failure mileage was approximately 12,500...

- Littleton, CO, USA

problem #22

Dec 282018

Outback

  • 4,500 miles
In 2018 a new law went into effect requiring all new cars cone with rear backup cameras. The Subaru starlink infotainment system that is on all new Subaru are defective, buggy, and Subaru has no permanent fix. It renders the rear camera unoperable, replacements are on backorder and Subaru makes owners continue to drive their card when it is unsafe and not following the new law for 2018 cars. I want Subaru to fix this safety issue and provide affected owners with loaner cars while waiting for a fix/replacement.

- Springfield, VA, USA

problem #21

Nov 192018

Outback

  • miles
The contact owns a 2018 Subaru Outback. The contact received a recall notification for NHTSA campaign number: 18V773000 (electrical system, fuel system, gasoline) and stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer (Subaru of santa cruz, 4100 auto plaza drive, capitola, ca 95010) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Watsonville, CA, USA

problem #20

Dec 132018

Outback

  • 5,950 miles
I drove to a nearby town, indicator said 40 miles to go before empty. Parked. Restarted the car after half an hour. Most of center display functions were dead. It did show back-up view, but no radio, no map. Drove toward home and gas station. After twenty miles, on cruise control at 70mph on highway, engine suddenly started racing as though it had down shifted, I braked and headed for the shoulder. No turn signals, no indicators, no emergency flashers - it seemed that the computer crashed when I ran out of gas. After adding gas and restarting, all was normal except the the radio memory had been wiped.

- Midland, MI, USA

problem #19

Dec 202018

Outback

  • 18,500 miles
Entire center radio cluster has failed. Car was parked in a garage and got into the car and started car and entire unit was black. This impacts radio, hands free cellular phone use, navigation, back up camera and warning system, vehicle notifications, star link program. This may sound just like a minor thing but this has significant safe operation impacts in regards to traffic and driving, cell phone use and navigation of the vehicle.

- Bernardston, MA, USA

problem #18

Nov 232018

Outback

  • 8,350 miles
Harman-kardon audio unit failure at 8,000 miles. Results in loss a basic back up camera function. Extensive safety features on this vehicle-basic back up camera not working.

- Columbia, SC, USA

problem #17

Nov 272018

Outback

  • 8,000 miles
The contact owns a 2018 Subaru Outback. While driving 35 mph, the fuel gauge indicated 40 miles remaining, but the vehicle ran out of fuel. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.

- Reno, NV, USA

problem #16

Nov 142018

Outback

  • 8,000 miles
I was driving and the entire display went blank! this renders all electronic features controlled by the screen inoperable and also violates federal law mandating backup cameras on 2018 or newer cars. Though technically my vehicle is still equipped with it, it doesn't matter because the display is completely dead. This is such a common problem the part is backordered for at least a month, in the meantime I will driving a car without an important safety feature.

- Tulare, CA, USA

problem #15

Nov 122018

Outback

  • 11,000 miles
8- inch touch screen system is completely blank. As a result, the backup camera does not function. This is the second time this has happened. The first time, the unit was replaced after a one week wait for the part to be delivered. After several months, this unit went out. Subaru 'a month wait for new unit due to repair demands.'

- Huntley, IL, USA

problem #14

Nov 122018

Outback

  • 10,500 miles
2018 Subaru Outback: Per dealer: Original battery "bad" & replaced by dealer after it failed (unable to start & won't hold charge) after 10,500 miles at 9 mo. Battery also failed in our previously owned 2015 Outback after only 3 weeks, & in a 2015 Subaru legacy after 35 months. The 2018 Outback's touch screen (& back-up camera screen, etc) has also stopped working twice, at about 2 months (while backing out of the driveway) & again at 3 months, both times suddenly, the screen going black for a minute or longer, & then turning white for several minutes before resuming the normal screen configuration & appearance.

- Issaquah, WA, USA

problem #13

Oct 072018

Outback 4-cyl

  • 12,285 miles
The contact owns a 2018 Subaru Outback. While the contact was driving, the automated driving system stopped working and the back-up camera did not function. The vehicle was taken to the dealer (steve moyer Subaru, 201 S centre ave, leesport, pa 19533, (888) 696-0345) where it was diagnosed that the computer that controlled the electronic and safety systems malfunctioned. The dealer explained that the failure was occurring with multiple vehicles and that they would replace the component under the warranty. The repairs were completed and the electrical failures were remedied. The manufacturer was not notified. The failure mileage was 12,285.

- Womelsdorf, PA, USA

problem #12

Oct 092018

Outback

  • 13,000 miles
** 2018 Subaru Outback ** this has happened three times** driving car when car shuts off complete loss of power engine turns off without warning at various speeds - seems to occur when the low fuel warning system turns on at 1/4 tank of gas. This 3rd time almost got me killed traveling at 45mpg when it happened today inside a major intersection. Software / sensor for the low fuel system" something is very seriously wrong. 1. is this car safe to drive with a full tank of gas? 2. has there been other complaints about this exact problem? 3. is there a recall or fix "

- Winter Park, FL, USA

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