10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
11,157 miles

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« Read the previous 20 complaints

problem #48

Apr 272018

Outback

  • 15,000 miles
We purchased a new 2018 Subaru Outback in July 2018. My wife was the primary driver of this vehicle. By April 2019, my wife was suffering from severe knee and hip pain on the right side of her body. During her visits to her orthopedic specialist (knee), she was asked multiple times if she was in an accident. In July 2018, I got to drive her car on an 8 hour trip. By 5th hour, my right knee was in major pain, like being on fire from within. In close inspection of driving position, I found the following: 1. transmission tunnel intrudes in driving position to operate gas peddle 2. gas pedal is tucked away too far to the right (line of sight covered by transmission tunnel) 3. the distance between the gas and brake pedal are longer than any other car that we have owned. Operating the two pedals require wide turn of right ankle). The combination of the above 3 design issues forces driver to open the right leg at the hip. Next to turn to right foot below the knee further to the right. Lastly require wider turn of right ankle to operate brake pedal if not lifting right foot to operate the brake pedal. Later that day, we did an internet search on "Subaru" + "leg pain". we found out reported issues since 2013. Also, our sister in-law who has a Subaru forester shared that at time she feels discomfort in her right leg when traveling longer than 2 hours. Since then we have heard from other Subaru owners having pain in right side of their body. Information surfaces only when we share our experience. Since July 4th 2018, I have been driving the Outback. While my daily commute is not as long as wife's, I am experiencing discomfort in my right knee and ankle. I have reach out to local dealer and Subaru America top executives. So far they refuse to acknowledge that they have a problem or willing to work with me.

- Cary, NC, USA

problem #47

Sep 102019

Outback

  • 15,000 miles
Windshield is very susceptible to chipping from the smallest stone fragments, then easily spreads. We had it replaced along with recalibration of the eye sight. Cost was $697 prior to that any time you would hear the faintest sound of something hitting the windshield you would see a tiny chip mark. I have been in the automotive repair business for 30 years and driven many vehicles in my 62 years and this windshield by far is the most fragile. Even the new windshield has chip marks and is only a couple of months old.

- Downingtown, PA, USA

problem #46

May 202019

Outback

  • 27,000 miles
Cracked windshield for no reason. Also, radio is continually defunct.

- Bellvue, CO, USA

problem #45

Dec 232019

Outback

  • 29,800 miles
Our 2018 Outback almost killed my husband. He was getting into the car (it was running) and just opened the door, when the car rolled back. He was pinned between the door and the garage frame and fortunately the he was able to roll into the garage. He hit so hard and landed on the side of his mountain bike (was inside the door) that it punched a hole through the wall. I came out to find him laying on the ground in the garage and the car sitting in my driveway just outside the garage. There is a natural slope and it was stopped where it levels off. The door ended up being caught on the frame of the garage and opened all the way and then some before slamming back. The door is not functional and it damaged the front quarter panel as well as the driver door. This is my 3rd Outback and I am beyond horrified of this car! we have had nothing but problems from it since we have had it and I am ready to get rid of this one! do not buy this year! there was a recall on an earlier year Outback automatic transmissions as they were doing the same thing, rolling when in park. This car could have killed him and he is fortunate he was able to get away from the car and the frame. I called Subaru this morning and have a case so we shall see if I have to get legal involved or not.

- Roswell, GA, USA

problem #44

Sep 012019

Outback

  • 36,000 miles
The windscreen cracked about two inches. On the passenger side from the top down in a straight line. No other vehicles near me. I did not notice that anything hit the windscreen. I was driving approximately sixty miles per hour eastbound on interstate 270 just East of interstate 70. About 7:30 in the morning.

- St Louis, MO, USA

problem #43

Dec 122019

Outback

  • 21,000 miles
My gas gauge says I have 95 miles before ineed gas however my warning light comes on at that time tell me to get gas right away

- Buffalo, NY, USA

problem #42

Sep 192018

Outback

  • 20,000 miles
I had owned my 2018 Subaru Outback for about 6 months. I was driving on a state highway when my windshield was hit with a small rock. It caused a small crack in the windshield. I usually can get to town and have these filled when this has happened in my other vehicle. By the time I drove the 20 miles to town to get it filled it had ran and cracked the whole middle section of my windshield. I was shocked that it had completely ruined the windshield. I called my dealer who informed me it would cost about $600 to $700 to replace the windshield. And about 500 to calibrate the eyesight on the car. Again I was shocked. He then referred me to a windshield company in my area to replace it at a $350 cost to me. I did not take any pictures as I did not realize this was going to be a thing with the vehicle. Since then I have had over 8 chips fixed in the windshield. It seems like every time I travel it gets hit. Which is strange because my other vehicle very seldom gets hit. I try not to drive behind vehicles as it seems my windshield is in an angle that is hit if anything comes up off the road. This is frustrating and expensive and messes with my eyesight on the car.

- Aztec, NM, USA

problem #41

Oct 242019

Outback

  • 0 miles
Battery acid has leaked from battery and all over brackets and bolts. Battery has low charge voltage.

- Paoli, OK, USA

problem #40

Jun 142018

Outback

  • 5 miles
Radio and maps went to a black screen several times at 5K miles. It was sent to the dealership for update. Still had issues, but not as many. Then the lighting went out on the radio buttons. Replaced main head which was covered under warranty w/a 100 dollar deductible. Automatic door locks work intermittently when put in gear, drivers window control panel does not work for any windows in the car other than the drivers window. Had transmission issues after 2 months of purchase. It idles high and does not smoothly glide into gear. Windshield was cracked by a small rock. It was replaced and two weeks later it cracked again.

- Paoli, OK, USA

problem #39

Jun 112018

Outback

  • 150 miles
The windshield on my 2018 Outback cracked within the first 150 miles of ownership.the Subaru service department said it was caused by something hitting the windshield which is a possibility but was not the case. I had the windshield replaced by my insurance company and I paid the deductible amount. I drove the Outback back to my house and parked it for a week while I drove my other car. When I went to drive my Outback after a week of it just sitting still I noticed that the windshield had a big crack in it. I had the windshield replaced under warranty. In the year and a six months that I have owned the car I am on the 4th windshield including the original equipment one.

- Greenwood Village, CO, USA

problem #38

May 102018

Outback

  • 1,500 miles
Windshield cracked less then 2 months from purchase.. for no reason..assisted driving deactivated... stereo and gps system also need ed to be replaced... rear door motor needed to be replaced... stereo and gps software needed to be updated... still had problems.. finally replaced system...

- Chester, NH, USA

problem #37

Jul 302019

Outback

  • 35,000 miles
The windshield cracks and shatters for no reason. I have now replaced two windshields and they continue to break, even though no impacts with flying debris occurred. Many Outback owners report similar things happening. There is something defective with the windshield that cause them to be fragile.

- Medford, WI, USA

problem #36

Sep 252019

Outback

  • 24,000 miles
Windshield cracked a second time just a few months after the new windshield was replaced. The pebble that hit the windshield wasn't large on either occasion. The dealership charges a large fee to calibrate the eye sight feature and that can only be done at a dealership so we can't get a better/stronger windshield anywhere else nor purchase a competitively priced one. It feels like Subaru is making good money off of defective weak windshields. In my previous car, a Mazda 3, I drove for 12 years without a single crack. In a new Subaru, it's happened twice within a year. Both times I was driving highway speeds between 65-70 mph. Both rocks where small. The first time was between cities driving back from lubbock to dallas when a truck slowed to the right for me to pass. The 2nd time was while driving in rush hour traffic on the tollway in a middle lane.

- Carrollton, TX, USA

problem #35

Oct 012018

Outback

  • 10,000 miles
10/2018 to present: Infotainment sys: While driving gps screen goes white entirely & sound stops. While driving gps sound is lost or partial loss. While driving gps will reroute to different location. The above causes mental confusion/distraction to driver w dangerous situations. Before driving/when driving re/programming map when directions stop or screen white or gps vol drops or varies the unit will go fm map to phone fav reliably causing distraction to driver, mental confusion on local roads & on the interstate during rush hour in bumper to bumper traffic. While driving radio: Sound volume goes high & low or drops sound or when choosing a station from programmed radio buttons channels begin to cycle rapidly through each programmed channel and repeats cycle until I can manage to power off the radio & takes up to 5 times to press radio power button to power off causing distraction to driver & mental confusion trying to power off the radio in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Steering: While driving feels like high winds/hydroplaning as car sways in lane & out of lane with no rain & no high wind conditions causing distraction to driver & mental confusion trying to control steering to stay in lane in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Engine: While driving in emergency maneuvers severe delay in acceleration when pedal is to the floor causing near collision situations, distraction to driver & mental confusion trying to avoid a collision in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Engine: RPM extremely high on acceleration as if I am in low gear & manual paddle never was touched causing distraction, confusion, and inability to control intended speed of vehicle causing dangerous driving conditions.

- Virginia Beach, VA, USA

problem #34

Oct 032019

Outback

  • 21,000 miles
Two tire blow outs causing immediate loss of air. Car was travelling at approx 35 mph. Each time on a city street. First at 4000 miles. Second at 21000 miles. Tire had circumferential crack at bottom of tire groove. Original oem tires. Car purchased new in Sept 2017.

- Orlando, FL, USA

problem #33

Apr 112019

Outback

  • 8,000 miles
The head unit in the sound system/electrical system keeps failing resulting in a loss of all sound functions. I don't get any warnings of problems as the sound system simply does not work. This is unsafe. To date, the dealer has replaced what he calls an amplifier twice. The new unit works for a few days or weeks and then fails again. So far, the other components connected to this system -- back up camera, for instance, still work. I don't know if this is related, but the rear hatch has opened by itself three times, each time when the car was parked. Once, this caused the battery to drain because we did not discover it for more than 12 hours. Once, there was damage to the rear hatch because we did not know it was open and it was damaged by the garage door when we opened it remotely from outside.

- Lawrenceville, NJ, USA

problem #32

Aug 012019

Outback

  • 3,500 miles
The windshield breaks from either nothing at all or even the slightest rock ding. We've replaced the windshield twice in under one year

- Richmond, TX, USA

problem #31

Jul 272019

Outback

  • 30,000 miles
Sunroof spontaneously shattered/exploded while driving without impact or other vehicles around. Outside temperature was 86 degrees at the time. Was at highway speed on an interstate. Nothing was overhead. Glass exploded up and out.

- Henrico, VA, USA

problem #30

Nov 122018

Outback

  • miles
The radio malfunctions, it crackles, static interference, other stations interfere with current station. This occurs during all weather conditions and all different roads and whether car is moving or stationary have been to the dealer several times.

- New Hyde Park, NY, USA

problem #29

May 012019

Outback

  • 6,000 miles
Windshield severely stress cracked and had to be replaced within 10 months of ownership. This was not covered by dealer warranty and I had to pay to have replaced. Windshield contractor told me that Subaru is using thinner glass now that stresses very easily. He had just replaced the same the day before mine. I've never had to replace a windshield from stress before. I don't know if this happened while in motion or stationary, but I did notice a small crack and then it went sideways across from driver to passenger side of window.

- Lancaster, CA, USA

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