10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
9,198 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #71

Jul 252019

Outback

  • 15,000 miles
Windshield cracked for no reason on July 25,2019. Pulled out of my driveway and headed down the street when it was starting to crack. Toke a picture when I got to work. First time in over 40 years of driving to ever have a windshield crack.

- Columbia City, IN, USA

problem #70

Oct 032020

Outback

  • 40,000 miles
Battery consistently drains and car will not start. Battery is new, replaced in 2020. Car has been parked for less than 12 hours when it will not start. Car has been jumped, taken to dealer who state "nothing is wrong with it", then within 1-4 days usually happens again. Has happened multiple times since 10/03/2020.

- Burlington, NC, USA

problem #69

Nov 242020

Outback

  • 15,890 miles
Windshield is cracked.

- Bethel, NC, USA

problem #68

Nov 212020

Outback

  • 200 miles
Driver side window will not close, will go up than down half way. If trying to close the window when it starts to rain/snow and it does't close can be a distraction to the driver, especially when driving on the highway at speeds of 70mph. This has been problem since I have owned this car and reported too Subaru during the warranty, also know on the internet for a long time. It does not matter if stopped or driving.

- North Tonawanda, NY, USA

problem #67

Mar 052019

Outback

  • 8,000 miles
Battery dies prematurely, if vehicle is not driven for a few days, or if parked and rear hatch is opened and closed a few times. Dead battery left me stranded five times since 3/5/2019. Battery tested well at dealership three times, so was not replaced under warranty until it failed a draw test.

- Franconia, NH, USA

problem #66

May 012018

Outback

  • 1,500 miles
On infrequent yet multiple occasions since purchasing the car in spring 2018, after hanging up from a bluetooth phone call, the radio would blast at full decibels and be unresponsive to attempted adjustments with the volume control. On all occasions except for today's event, I was driving on major highways, becoming startled, then having to immediately try to rectify the ear-blasting sound. Today, I was in a parking lot, having turned off the engine--the radio continues to play and the bluetooth remains live in an Outback for 5 more minutes, until the door is opened--I made a call, hung up, and the radio volume was fine; I immediately made another call, hung up, and the radio blasted at full decibels again. This time, I was unable to elicit a response by turning the volume knob, with the radio stopping shortly thereafter because it had reached the 5-minute limit. This event occurred whether I hung up first or the other person hung up first. I have had the car back to rafferty Subaru on multiple occasions, with a variety of fixes attempted, most recently by swapping out my amp with one from a loaner vehicle. I have found identical complaints on the subaruoutback.org forum, with others achieving no resolution as well, and with other being concerned about this uncontrollable condition occurring while driving at high speed on highways. This appears to be a problem in the 2019 and 2020 models as well.

- Media, PA, USA

problem #65

Sep 162020

Outback

  • 51,000 miles
While driving a rock.. not a large one, cracked my windshield which ultimately progressed through out the windshield. One other time a similar situation occurred when a small rock hit the windshield causing damage to it. I also had a rock hit the passenger side on the second row window which completely shattered it. The car was in motion for the windshield on a divided highway occurence but stationary on a city street with passenger window damage.

- Addison, TX, USA

problem #64

Jun 242020

Outback 4-cyl

  • 10,000 miles
Windshield cracking while driving down interstate 80.

- Lincoln, NE, USA

problem #63

Jun 132020

Outback

  • 43,900 miles
The car windshield suddenly cracked on its own without any external or internal impact while parked. The crack started from the top on passenger side and extended vertically to the middle of the windshield. This crack impaired the ability of the eyesight driver assistance system to function properly causing the vehicle to lose safety critical features like forward collision avoidance and lane keep assist.

- Auburn, CA, USA

problem #62

May 202020

Outback 4-cyl

  • 45,000 miles
Dead, drained battery- no response from car, unable to even open with key fob. Car parked in garage at home.

- Jackson, NJ, USA

problem #61

May 152020

Outback 6-cyl

  • 15,500 miles
This model has severe battery drain issues. I have had to repeatedly jump or charge the battery after just a short period of the lift gate or side doors being open. The lights are turned off but they still drain the battery. This is unacceptable in an "outdoor" vehicle. You cannot tailgate, use the lift gate to make a tent, keeps doors open when unloading. Subaru gives you an under-powered cheap battery and has the drain issue. I cannot use the car as marketed. I finally got fed up with the issue so far and purchased my own larger battery. Soa has agreed to pay for this, but the underlying issue needs to be corrected. I suspect on the lift gate there is power continually flowing to it when open so it is ready to close when you push the close button. This need a kill switch. My behavior with this car is no different than other cars in the past and their batteries did not die. This is not user error, but a bad design. The web is full of similarly frustrated owners. I'll put the last date I had to call aaa, but this has happened repeatedly since I have owned it. Even an hour of the lift gate open seems to severely drain the battery. My parents have a 2016 and I don't think they have this issue? this is a safety issue if you get stuck somewhere in the wild with a dead car.

- Escondido, CA, USA

problem #60

May 162020

Outback 4-cyl

  • 9,790 miles
While parked indoors a front windshield crack first appeared on lower drivers side of windshield. No sign of being struck by projectile.

- Mccall, ID, USA

problem #59

May 032020

Outback

  • 15,928 miles
Windshield crack under wipers on passenger side. Car was parked in driveway for 2 days. Under stay in place orders. 2 cracks about 1 inch apart, no sign of impact. Crack became a long line into the driver view. While driving for 1/2 mile. Called Subaru and mentioned that nothing hit car. They said no problems with windshields have been recorded.

- Rockledge, PA, USA

problem #58

Jul 102018

Outback

  • 8,000 miles
2018 Subaru Outback purchased in November 2017 - oem windshield has cracked twice (in 2 years).

- Alamo, CA, USA

problem #57

Apr 152019

Outback

  • 2,000 miles
I owned a 2018 Subaru Outback for about a year. In that year my windshield cracked three times across more than half of the windshield upon impact of a tiny rock. The first time it happened I was stopped in a parking lot, and turned on my ac which caused the windshield to split- I couldn't even find a chip that caused the huge crack. The cost to replace was over $800 each time so I sold the vehicle after the third time. The first crack was in April 2019 and the last was in August 2019. I involved my local Subaru dealer that I purchase the car from, and they told me that it was hot out and that's why the glass was cracking, but I've never seen a windshield behave in that manner before, no matter the temperature.

- Salt Lake City, UT, USA

problem #56

Oct 092019

Outback

  • 30,000 miles
I own a 2018 Subaru Outback and the windshield crack for no reason while I was driving. When I went to replace it safelite glass was in able to recalibrate the eyesight camera. They tried to switch the aftermarket windshield with an oem window and it didn't work and sent me to the Subaru dealer to recalibrate. This didn't work either so they had to replace the eyesight camera. Safelite stayed this happens a lot when they replace windshields because the cameras are not protected so if a little dust gets on it while they change the windshield it can screw up the cameras ability to recalibrate. They also advise it's a know issue with Subaru's but they have done nothing to resolve

- North Oxford, MA, USA

problem #55

Aug 302019

Outback

  • 23,000 miles
During 4th week August 2019, I made an emergency stop on the shoulder on interstate 90. There was usual traffic, not sure if there was a tiny rock which came flying on my windshield, I haven't heard any noise nor I have seen any chipping. The next morning I woke up too see a tiny crack, immediately I contacted my insurance and local car dealership to find out cost's, but as it was weekend, I wasnt able to get a slot. 2 days later I see a nice fine crack across the screen, this was a bad surprise for me, I used a Mazda for 3 years before and definitely traveled a lot, with tiny rocks flying on the windshield, but it never ever cracked. With Subaru I am shocked, I felt glass quality to be either fragile or composition of windshield glass may be compromised(or poor). I am not sure if the company has noticed this complaints. When I spoke to 3rd party glass vendor he told me that there are many Subaru Outbacks which had seen similar issues. On top of it, I was told that there is a charge of ~250$ to adjust smart lens, which is ridiculous, so in summary when a windshield cracks it takes 350$ glass + 250$ lens correction = 600$, which I feel is highly in-justified. There has to be someone who needs to take a legal action against the company.

- Snoqualmie, WA, USA

problem #54

Mar 112020

Outback

  • 12,000 miles
Keyless access system has issues. Several times I have found the car unlocked and / or with the rear hatch door approximately half way open. I've noticed also that sometimes other person fob interfering with my car. 2X when I've been parked with engine off the alarm system would start blaring for no reason. All these incidents happened with the car parked and engine off.

- Vestal, NY, USA

problem #53

Dec 052019

Outback

  • 16,500 miles
Windshield cracked for no reason and the cracks are spreading.

- Aurora, CO, USA

problem #52

Dec 092019

Outback

  • 15,000 miles
Cracked windshield

- San Jose, CA, USA

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