10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,145 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #16

Apr 162020

Outback

  • 32,000 miles
My car sat at home for 2 days. I then drove 5 miles and parked for 2 hours in a restaurant parking lot. After 2 hours of sitting in the parking lot, the car would not start. The battery had drained and I had to call a family member to jumper cable the car to get it started. I was so distressed that I was going to have a new battery installed at my expense. I then read about other people experiencing this same problem. I am really nervous about driving anywhere and having this happen again. The car has 32,000 miles on it.

- Kelso, WA, USA

problem #15

Apr 272020

Outback

  • 2,000 miles
My vehicle has under 3000 miles and has had a frequent problem with the battery dying. The battery has already been replaced twice; once with an interstate battery from costco and once with an Odyssey battery from batterymart.com. I continue to have problems witht he battery dying. The vehicle has been brought into the dealership for inspection and nothing could be found wrong.

- Coeur D'alene, ID, USA

problem #14

Feb 172020

Outback

  • 17,600 miles
Battery needed to be replaced at 17,600 miles. Would not hold charge after multiple attempts to jump start. Towed to dealer and was told 'they see this sometimes.. must be due to vehicles sitting around prior to being sold'.

- Jacksonville, FL, USA

problem #13

Sep 202019

Outback

  • 6,987 miles
A vehicle slow starting. Wound not start at times. Battery failed testing. Replaced at dealer.

- Renfrew, PA, USA

problem #12

Apr 022020

Outback

  • miles
Brand new 2019 Subaru Outback experiences repeated parasitic battery drain leaving my stranded while traveling. Subaru roadside assistance states that there is most likely an electrical issue with the rear hatch but Subaru refuses to acknowledge the issue. I have been stranded 5 times including once in a remote part of Canada.

- Sammamish, WA, USA

problem #11

Feb 282020

Outback

  • 8,000 miles
Problem: Keyless pushbutton start. Would not start car on vacation. Vehicle manual very confusing. After several nerve racking minutes (1/2 to 45 minutes of trying). No other way known to start car. This was not a battery issue! vehicle was stationary after fueling up at gas station.

- Bel Air, MD, USA

problem #10

Apr 102019

Outback

  • 8,000 miles
Bought new 11/2019.battery will not stay charged...now on 3rd battery installed by dealer.today, (02/27/2020) this battery is now dead.my wife is disabled and has a 95 year old mother living 300 miles from my home that she visits on a regular basis...I do not trust this vehicle not to leave her stranded! Subaru has a problem according to my research and this could be a safety issue if it leaves you stranded.

- Elgin, TX, USA

problem #9

Feb 112020

Outback

  • 3,000 miles
Steering system/car feels unstable at highway speeds especially when windy. Center display control buttons don't always function. Windshield has cracked without road hazard incidents

- La Porte, TX, USA

problem #8

Feb 192020

Outback

  • 11,300 miles
Apple carplay and starlink will freeze and make a loud "ringing sound" until vehicle is turned off and turn backed on.

- Susanville, CA, USA

problem #7

Dec 122019

Outback

  • 7,250 miles
Window slow/stop going up on driver side door, audio system was having loud popping noise, system that is supposed to tell you when how close you are to another car/automatically break- turns off on own/says no sight camera.

- East Northport, NY, USA

problem #6

Jan 222020

Outback

  • 6,000 miles
Car battery completely drained after sitting over night in garage. No electrical left on to cause drainage, car was locked after use. Approx 6K miles on vehicle, no prior indication of battery failure.

- Marysville, WA, USA

problem #5

Jan 112020

Outback

  • 5,000 miles
For the second time in one month, my battery has fully drained and the car will not start. I've only had the car for 5 months and it only has 5,000 miles on it.

- West Seneca, NY, USA

problem #4

Jun 212019

Outback

  • 3,225 miles
Recently purchased 2019 Subaru from a similar 2017. Cruise control speed settings have changed which now require you to take your eyes off the road to watch for speed settings to change. On the 2017 and all other vehicles I have owned, to increase your speed setting by one mph, you push once and release. To increase by 5 mph, push and hold until it senses the increase. Now.... a quick push of the button results in a 5 mph increase while you have to hold the button and watch the dashboard indicator as it slowly increases your setting 1 mph at a time. This is dangerous since your eyes are no longer on the road but on the dash area. Everything else I own, thermostats, keyboards, tv remotes....all move up or down one degreee or channel at a time unless you hold the key press longer, then you get a faster repeat. I feel that taking my eyes off the road to watch my speed selection change is akin to texting. Downright dangerous. The dealer from whom I purchased the new vehicle responds by saying.... "things change, get used to it". I find this situatiion unacceptable!

- Detroit Lakes, MN, USA

problem #3

Jun 022019

Outback

  • 200 miles
While backing out of my garage, the radio unit froze making the backup screen inoperable. This is a brand new car with 200 miles on it. According to the dealer, they will have to replace the head unit. They were able to get the unit working, hopefully until the new head unit arrives, by physically disconnecting the car battery. Upon research, it turns out this has been a huge problem for Subaru. Had I known, I would never have bought the car. I have no confidence that they can fix the problem and worry I will be left with a crippled car with no warranty or redress. Since a back up camera is a required safety feature under federal law, Subaru should not be able to sell these defective cars until the problem is fixed, the infotainment system should have a lifetime warranty, and a full recall should be ordered. Just google 'Subaru head unit failure.' How much more information does NHTSA need before it acts" does a child need to be killed in a back up accident because of defective back up camera before appropriate action is taken" it is criminally negligent to allow these cars to continue to be sold until Subaru has proven that they hav fixed the problem!

- Lake Forest, IL, USA

problem #2

Mar 012019

Outback

  • 1,867 miles
Dead battery if the cars sits parked 2 days. Nothing left on, it is a parasitic battery drain. Happened twice and battery was totally dead each time, needing to be fully recharged as it wouldn't take a jump. Less than 2000 miles on the car.

- Belton, SC, USA

problem #1

Jan 022019

Outback

  • 300 miles
Navigation system failure! I have 3200 miles on my 2019 Outback and since day 1 have had problems using the nav system. The system freezes up completely causing everything not work radio back up camera etc. Systems stays on at night draining battery. It sporadically works and works less and less every day had a dead battery already on a 2019 vehicle.

- South Weymouth, MA, USA