10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,369 miles

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« Read the previous 20 complaints

problem #84

Mar 152021

Outback

  • 1,856 miles
Battery goes dead when don't drive it weekly. Purchased new from dealer in June 2020. Have had aaa out twice to jump the battery. Have been told by aaa and dealership to drive the car or start it and let it run for 30 minutes every couple of days to keep battery charged because electronics drain the battery. Car was in garage.

- Easton, MD, USA

problem #83

Mar 092021

Outback

  • miles
My Outback was bought new less than 6 months ago and now the car battery will not hold a charge. My car only has about 3,000 miles on it, it's used mostly for city driving. One morning my car was completely dead in our driveway, nothing would turn on, so we jumped the car battery and it worked fine the rest of the day. When the car turned on, no lights were on to indicate that the battery had been drained due to lights being kept on. The next morning the car was completely dead again. We jumped the car again, but after not being used for several hours the car battery was again completely dead. We are taking it to the dealership but it appears there is already a lawsuit against Subaru for the same thing happening in other 2016-2020 Outbacks.

- San Francisco, CA, USA

problem #82

Sep 012020

Outback

  • 10,000 miles
I purchased a new 2020 Outback onyx xt in fall 2019. It generally had no issues and ran fine with normal driving (eg driving to work and errands every day or two). Fall of 2020 (car around 10,000 miles) the car randomly was fully dead (couldn't unlock doors or start the engine) one morning after having been driven normally one or two days before. I jump started the car, drove it for an hour, and the battery seemingly did not charge - the car died immediately after the car was turned off and it could not be locked/unlocked/started/etc. The car was jump started again and brought to the dealer who diagnosed a faulty battery unit which was replaced under warranty. The car then worked normally until early 2021, when the issue repeated itself - for no apparent reason, the car died, after having worked fine the day or two before (I.e. it wasn't left undriven for an extended period of time). It was jump started, brought into the dealer, and same diagnosis/fix - battery replaced under warranty. One week later, the issue repeated itself. The car was brought in and the dealer did more diagnoses and found that there was an interior light switch that was in an on position (although the light itself was off) - they tried to replicate the issue with leaving the light on causing the car to die overnight. They replaced the battery again under warranty. Most recently, around one week later - March 1 2021 - this issue repeated for a fourth time. I was specifically careful that no light switches were ever left on and the car had worked fine the day prior to it having been unable to start, and am awaiting instructions from Subaru for next steps. Clearly it is not simply a "bad battery" as the dealer has been unable to fix the car (which is under warranty) and make it useable for normal driving.

- Mountain View, CA, USA

problem #81

Feb 112021

Outback

  • 5,413 miles
I purchased my 2020 Outback in May 2020. In February 2021, I had about 5400 miles on the car when the battery seemed to die. Admittedly the temperatures were cold and the car was outside for 48 hours without being driven. I was unable to successfully jumpstart the car when I attempted to do so one week later. The temperature that day was in the upper 20S. I tried again 3 days later when the temperature was about 40. I successfully jumpstarted it that day and I let it idle for 20 minutes. The next morning, it would not start again so I had to jumpstart it once again. This time I idled it for 20 minutes in the morning and 20 minutes in the afternoon (it started without a jump in the afternoon). The next morning it once again required jumpstarting. I let it idle for 20 minutes in the morning and another 20 minutes in the afternoon (once again jumpstarting in the afternoon was not necessary). Finally, it started on its own the next morning and I drove it to the dealer who said everything with the battery and the electrical system was fine. There was no evidence of any electrical problem. I am not convinced about this in light of problems with 2017-2019 Outback battery failures.

- Chesterfield, MO, USA

problem #80

Dec 162020

Outback

  • 2,600 miles
My car is less than 1 year old and only has 3200 miles. The battery has died twice in that time and needed to be jumped. Last time was Feb 23 2021

- Forest, VA, USA

problem #79

Feb 222021

Outback

  • miles
Need imo she scheme

- Kharkiv, CA, USA

problem #78

Feb 032021

Outback

  • 23,000 miles
Battery drain, seems to be undiagnosable. Quick google search show lawsuits regarding this issue.

- East Glacier Park, MT, USA

problem #77

Feb 102021

Outback

  • 2,432 miles
Car had been running fine since purchased new in Aug 2020. I had a normal 6 month service appointment for Monday Feb 8, 2021. On Sunday Feb 7, 2021 car wouldn't start. I called roadside assistance and they came to my home and used a battery starter to jump start the car. I let the car run for 30 minutes to charge the battery. The next day the car started fine so I went to the dealership for the scheduled service appointment. I asked them to check the battery because the car had to be jump started the day before. When the service was complete I was told that the battery checked out fine. Refer to item #5 on attached service report. I drove the car home. On Wednesday Feb 10, 2021 I tried to start the car but it wouldn't start. Roadside assistance came to my home and jump started the car. I drove the car to the dealership to have the service department look for a problem. The drive to the dealership took about 45 minutes. When I got to the dealership I turned the car off and, with the service advisor standing next to the car, tried to start the car. The car wouldn't start. I've since look inline for similar complaints and have found that lawsuits have been filed against Subaru regarding similar complaints. See page #1 of attached magazine article.

- Goodyear, AZ, USA

problem #76

Feb 102021

Outback

  • miles
Car will not start. Battery is dead. We drove it Monday and it was fine. We did not use lights and made sure everything was off. Today, it would not start. Battery was dead!

- Milford, DE, USA

problem #75

Feb 052021

Outback

  • 2,000 miles
The contact owns a 2020 Subaru Outback. The contact stated that the doors failed to open with the key fob. The contact noticed that the battery was drained. The contact called don miller Subaru West (5822 odana rd, madison, wi 53719; (608) 442-3200) and was informed to start the vehicle more frequently so that the battery would recharge. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000. The VIN was invalid.

- Madison, WI, USA

problem #74

Feb 022021

Outback

  • 8,509 miles
I've had recurring issues with my battery dying. I've reported previous issues on here to show that it is recurring. I don't drive that often because I'm working remotely right now but drove 90 miles in a single trip on Friday, Jan. 22. on Saturday, Jan. 23 my vehicle wouldn't start because the battery was dead. I now carry a battery jumper because of previous issues so I jumped the vehicle and drove about 50 miles. On Sunday, the vehicle started fine so I drove my 90 mile return trip. The vehicle was not used much but I made sure it would start each day and took a short trip in the middle of the week. Yesterday, February 2, the battery was dead again. Instead of jumping it, I'm going to have it towed to the dealership so they can troubleshoot. They have troubleshooted it twice before and have not been able to find the source of the battery drain. All interior lights are in the off position and I have not used anything but the driver's door which I made sure is closed and locked upon exiting. I have a claim going with Subaru consume affairs. This week the lows will be in the negative numbers and I don't think I should have to stand outside and jump my own vehicle in that weather because of a faulty batter/alternator/lemon vehicle.

- Joliet, IL, USA

problem #73

Feb 012021

Outback

  • 6,500 miles
The battery died with only about 6500 miles on the car. The car was last driven 48 hour ago. Nothing was left on. The vehicle was in a warm garage since it was last driven.

- Milliken, CO, USA

problem #72

Jan 272021

Outback

  • 6,300 miles
Infotainment center screens black out or don't work at all. Dealer has done two updates on two separate occasions.

- Denver, CO, USA

problem #71

Jan 272021

Outback

  • 6,300 miles
Window motors don't work properly. Get stuck in the down position or when rolling down will pop back up and down before getting stuck in the down position. I have had one motor on driver side replaced and am now needing the driver side replaced again along with passenger side.

- Denver, CO, USA

problem #70

Jan 252021

Outback

  • 15,000 miles
My 2020 Subaru Outback is just over a year old and has just over 15,000 miles on it. In the last month, the battery has died 4 times causing me to be stranded. The cause of the battery dying is very minor electrical usage when the car is off, resulting in the car not starting.

- Berkley, MI, USA

problem #69

Jan 022021

Outback

  • 6,000 miles
When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical." I've uploaded some of the videos I've recorded onto youtube for you to check and verify. Https://www.youtube.com/channel/ucna9Z1X9itggupuo_al_blg

- Temple City, CA, USA

problem #68

Jan 062021

Outback

  • 14,000 miles
Dead battery, less than 14,000 miles on the car, 14 months since purchase; car is kept in a heated garage and therefore not subjected to temperature extremes

- Gum Spring, VA, USA

problem #67

Aug 212020

Outback

  • 4,100 miles
On approx. 8/22/20 I received an email or text from Subaru or starlink, I don't remember, about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced. The vehicle was parked in my driveway.

- Joliet, IL, USA

problem #66

Dec 262020

Outback

  • 8,112 miles
I went out this morning 12/26/2020 and the car won't start again. Because of the previous problem on 12/22/20 which I have reported. I made sure everything was closed and locked securely and all lights were off. Prior to the 12/22/20 incident, I had 2 previous incidents since purchasing the car. One previous incident involved a battery drain (I do not remember the date) because the cabin light was left on overnight. The battery drainage prevention function should have kept that from happening but did not. Also, on approx. 9/1/20, I received an email from Subaru about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced.

- Joliet, IL, USA

problem #65

Dec 222020

Outback

  • 7,900 miles
On Tuesday 12/22/20 at approx 3 pm I got in my car to run an errand and it wouldn't start. I had moved it the evening before from the street to the driveway. I did not open anything but the drivers side door and locked it when I exited the vehicle. I had not used the lift gate in the last few days and all doors were closed. I had not turned on any interior light either or headlights. I had it jumped the next morning and it started.

- Joliet, IL, USA

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