10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
3,462 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Feb 112020

Outback

  • 4,600 miles
Windshield cracked from the bottom when the heater and defroster were used to preheat the car on cold morning in the driveway. Thermal shock from the outside vs inside temperature caused the windshield to crack upwards and then split in both lateral directions. Coincidentally, the car is new and was making a creaking noise when I turned to the right which I could not source. Now the window is cracked and the noise is gone. Tells me the windshield was too tight and under stress.

- Manchester, NH, USA

problem #8

Feb 222020

Outback

  • 6 miles
While driving on a highway I notice that my windshield got cracked for no reason. I just purchaced my Outback 5 days ago before it happened.

- Anchorage, AK, USA

problem #7

Feb 222020

Outback

  • miles
Windshield

- Bailey, CO, USA

problem #6

Feb 182020

Outback

  • 5 miles
Bought a new car with a defective windshield

- Henderson, CO, USA

problem #5

Jan 312020

Outback

  • 3,400 miles
The windshield is too fragile. I've owned this car for less than 4 months, have already had my windshield replaced once. Literally 2 weeks after replacement, another crack. I didn't even hear a rock hit the windshield. I was driving off the exit of a freeway, no one in front of me, I heard a small cracking noise. I noticed a bullseye crack on the passenger side. If the glass can't even sustain a small rock hitting it (so small that I didnt even hear it hit the windshield) how does this glass hold up in accidents?

- Detroit, MI, USA

problem #4

Dec 262019

Outback

  • 2,500 miles
Front windshield spontaneously cracked during normal driving mode

- Seattle, WA, USA

problem #3

Jan 062020

Outback

  • 6,200 miles
The front windshield of the car cracked while the car was parked in a parking lot that had no trees or objects that could have hit in the location it cracked.

- Savannah, GA, USA

problem #2

Nov 232019

Outback

  • 150 miles
I experienced two incidents with the lift gate on my 2020 Outback limited xt which I believe to be serious safety concerns. They both happened on 11/23/2019. First incident: The car was in an indoor parking garage, backed up to the wall with about 4 ft of clearance between the closed lift gate and the wall. I had just put my 2-year-old grandson into his stroller, and we were between the rear of the car and the wall. As I was wheeling the stroller away from the car, the lift gate automatically opened and pinned the stroller against the wall! I was not touching the key fob in any way. The gate did not immediately sense the obstruction, and it continued to force itself against the stroller. I had to push forcefully against the lift gate in order to free my grandson and me. Second incident: After returning to the car which was parked as described in the first incident, the lift gate forcefully hit my wife on the head! I had raised the gate, and after the gate was all the way up, my wife bent down to put an item in. The lift gate came down on her head. She was in excruciating pain! it has been about 24 hours since this occurred, and she is still experiencing headache, nausea and blurred vision. We are now seeking medical attention. Later that afternoon I experimented with the gate, and it malfunctioned the same way (2nd incident) 2 more times! after it went up all the way, the gate immediately came down automatically! (without the key fob being physically contacted in any way)

- Owings Mills, MD, USA

problem #1

Oct 232019

Outback

  • 2,000 miles
All four front vents in dash board rattle when going about 40 mph on slightly rough surface. Also loud sound that sounds like popcorn popping on passenger side that seems to be coming from the passenger corner of the front windshield or dash board. The popcorn sound starts when driving at 65 to 70 mph.

- Blaine, MN, USA