TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: * Careful inspection for paint chips/scratches and body dents/dings. * Proper operation of electrical accessories (including interior light, clock, and radio reset). * Interior cleanliness. * Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of their vehicle, dealers are required to install a service reminder sticker prior to delivery. By doing this, customers will be reminded to return to your dealership for service. (See PDS Check Sheet item 8 of "Final Inspection and Cleaning.") A new PDS Check Sheet has been developed for the 2019 model year C-HR. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold type.
