10.0

really awful
Crashes / Fires:
2 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
74,202 miles

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« Read the previous 20 complaints

problem #24

May 082013

Camry 4-cyl

  • 65,000 miles
Upon researching the smoke coming out of the exhaust of my 2009 Camry le, I found lots of online forums with owners of the Camry that have been having the same issue. There are discussions of lawsuits because Toyota isn't taking any responsibility. I called Toyota corporate office and they said they never heard of the issue, however just by a simple google search I found hundreds of complaints highlighting the same issue with the same car and all experience the issue post 60K miles, which is outside the warranty. I also went to a local dealership and they seemed very familiar with the issue but [xxx] from North hollywood Toyota stated that Toyota?S corporate office would have to pay for them to diagnose the issue. This is a health hazard, as each time I power on the car after an hr of the car being under the hot or cold weather and a big cloud of smoke comes out of my exhaust vent. Toyota refused to help me address this issue and simply gave me a case # [xxx] and asked to go get the problem diagnosed myself. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Studio City, CA, USA

problem #23

Apr 292014

Camry 4-cyl

  • 82,000 miles
This model of car has a manufacturer's defect in the pistons that is well documented in various resources, causing the engine to rapidly burn oil. See the following link for discussion: www.carcomplaints.com/Toyota/Camry/2009/engine/excessive_oil_consumption.shtml the car is now burning up to a quart of oil per 1000 miles and Toyota is claiming this is normal.

- Portland, OR, USA

problem #22

Jul 042014

Camry 4-cyl

  • 31,000 miles
Driving North on a highway I experienced the battery check and check engine light turned on, as well as lost power steering. Pulled off at the first available exit to see what happened, engine was no longer powering the wheels and I coasted to a stop on a ramp where I was forced to wait for police assistance. Opening the hood I saw the serpentine belt thrown off the engine and steaming from the belt side, after police helped me push the car to a nearby parking lot there was noticeable wobble in the water pump which allowed antifreeze to leak out and get sprayed inside the engine compartment. The next day the vehicle was towed to a dealer who wanted to run a diagnostic and then wanted to disassemble the engine to see the extent of the damage. I was informed that the cylinder head was warped due to the loss of coolant when the water pump failed and that they saw this often enough to be sure of the cause. Water pump failed at around 31,000 miles with no leakage beforehand. This seems to be an issue with the Camry that Toyota is refusing to admit to and assist in repairs. Due to self maintenance of car they claim damage was most likely showing and ignored by us.

- Aurora, IL, USA

problem #21

May 082014

Camry

  • 55,000 miles
The contact owns a 2009 Toyota Camry. The contact stated that while attempting to stop, the vehicle made a loud bang sound and stalled. The contact mentioned that multiple warning lamps illuminated on the instrument panel. The vehicle was merged to the side of the road but failed to restart after several attempts. The vehicle was towed to an independent mechanic. The technician diagnosed that the water pump needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 55,000 and the current mileage was 56,000.

- Foxboro, MA, USA

problem #20

Jun 282013

Camry

  • 85,000 miles
I purchased my 2009 Camry le brand new in July of 2008 from Toyota. During a recent routine service appointment for an oil change, one of the mechanics noted in the system that my car was excess oil in June of 2013. Toyota suggested an oil consumption test. In may of 2014 the car was brought back to Toyota with approx. 85,000 miles. Toyota determined that there was a problem with my oil consumption, and the car was in fact burning more oil than it should have been. They asked my permission to remove the engine cylinder head, due to their belief that they oil was leaking inside of the engine. After their removal of the engine head, it was determined that oil had leaked inside of the pistons due to failure of the piston rings. The service adviser and service director told me that this is a "known problem". the engine short block would need to be replaced. In turn, I asked them whether this is a common issue and they physically pointed to six Toyota Camry''s who were all getting engine replacements (short block only) due to the same ring failures. When I probed whether this was a recall, they said Toyota has not recalled this but has issued several technical memos' about the issue. After reading numerous complaints online about engine failure in fairly low mileage vehicles for the same reasons I was compelled to notify your Agency. It is very apparent that Toyota has a known problem with their engines at least in the 2009 Toyota Camry. Unfortunately, many consumers have lost money, vehicles even to this problem without Toyota owning up to what their service managers and mechanics described to me as a 'design flaws in their engine. I was told they redesigned the engine short block to fix this problem which they are now putting into their new cars.

- Columbia , MD, USA

problem #19

Feb 022009

Camry

  • 5,000 miles
The contact owns a 2009 Toyota Camry. The contact stated that while driving approximately 65 mph, there was a sudden loss of engine power without warning. The vehicle was taken to a private mechanic where it was diagnosed that the engine pistons needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 5,000 and the current mileage was 117,000.

- Kittanning, PA, USA

problem #18

Apr 032014

Camry 4-cyl

  • 110,000 miles
I was driving the car to work and the ABS light and red brake light came on in the dashboard. Also, the RPM gauge was going up and down. I stopped and turned off the car. When I turned the car back on, the lights came back. I took it into just a jiffy lube because it was the closest car place near me. They checked the brake lights, brake fluid, car battery, and checked for functional issues. There were none. I took it to a Toyota dealership and they did a diagnostic that came back with code U0029 for communication loss at skid control (ECU) - engine control unit needs to be replaced. They also checked out all operational functions of the car and did not find any other issues. They gave a $2K estimate to repair the ECU. The car is still driveable and the lights still come on intermittently. Sometimes when the ABS and brake light come on though, the air conditioning stops working and then the spedometer sticks at 0. if I stop the car and turn it back on, it sometimes clears up. The vehicle is only 6 years old. I had my last Toyota for 14 years and drove it for 239K miles. I am concerned about the safety of a usually reliable vehicle and think it must be a defect.

- Midlothian, VA, USA

problem #17

Jan 252014

Camry

  • 56,200 miles
The contact owns a 2009 Toyota Camry. The contact was driving approximately 10 mph when she applied the brakes and the engine rpms increased excessively. The contact shifted into neutral and the rpms decreased as the vehicle came to a stop. The failure was recurring. The vehicle was taken to the dealer, who could not duplicate the failure. The manufacturer was notified of the problem and advised that there were no failulres with the vehicle. The approximate failure mileage was 56,200.

- Sparta, WI, USA

problem #16

Jan 152014

Camry 4-cyl

  • 95,000 miles
My oil light blinked once on my way home. I checked the oil the next morning before starting the car and it showed no oil on the dipstick! we added 4 1/2 qts of oil. I had never been so much as a 1/2 qt low at oil change. There are no leaks. The oil light never stayed on as a warning. My motor could have conceivably burned up without my knowing there was anything wrong. My 5 year old vehicle is now using at least 1/2 - 1 qts of oil every 1200 miles. We have a 1999 Toyota Camry with 245,000 miles that only uses approx. 1/2 qt oil per 3,000 miles. After researching on the internet, I can see that mine is not a singular event. Toyota should be made to fix the problem.

- Cabot, AR, USA

problem #15

Feb 202014

Camry 4-cyl

  • 77,800 miles
Car was running rough, went down my drive way, engine light came on. Had it towed to Toyota dealership and was told coolant in cylinders and engine was wrecked.

- Lawrenceburg, KY, USA

problem #14

Feb 022014

Camry

  • 52,500 miles
I own a 2009 Camry which I bought as a new car. Few days ago I was approaching my garage driveway at a normal slow speed when my car suddenly accelerated by its own. I tried to press the brake at hard as I could to stop the car but it continue to speed up till it smashed into the garage wall and broke it. The impact was so severe the stair case on the other side of the wall go displaced and shattered. Air bags did not deploy. I kept on pressing the brakes but the wheels were rotating so fast that the front tire got burst after rubbing so fast against the garage floor. The vehicle finally came to stop after the impact but the entire garage and the house was full of black smoke due to burning tires. This uncontrolled sudden acceleration might kill someone if it had happened on a city street. This is a severe problem and must be investigated thoroughly to avoid similar cases in future. We demand that the regulatory agencies and state and federal transportation boards shall investigate this case and avoid similar future incidents.

- Norman, OK, USA

problem #13

Nov 222013

Camry

  • 99,000 miles
2007 - 2009 Toyota Camry have been noted to have excessive oil consumption issues. My Camry is burning approximately 2 qts every 3,000 miles. Per Toyota's request, my car has been routinely serviced by Toyota dealerships; however, no one has ever brought the known issue with my model year to my attention. The most I've ever heard, "your car was a little low on oil." With a published service bulletin, Toyota should have notified all effected owners with this information. As the sole owner, and with 99,000 miles, my Camry is beyond their warranty, and will require an engine rebuild to mitigate the issue. This is a poor design by Toyota and is unacceptable.

- Dallas, TX, USA

problem #12

Aug 202011

Camry

  • 30,000 miles
The arms of the motor mount are defective causing the vehicle to shake heavily at a stopped position or even stall when vehicle is in reverse with the brake slightly released. My previous 1999 Camry had the same issue. The dealership replaced, in August 2011, one of the arms on my 2009 Camry due to cracks in the mount yet the issue is re-occurring again.

- Tamarac, FL, USA

problem #11

Sep 052012

Camry 4-cyl

  • 45,000 miles
Vehicle burns approximately 2+ quarts of oil between changes. Oil change and maintenance is every 5,000 miles as recommended by the dealer and performed at the dealer. The car now has 56,120 miles on it. I explained it to the dealer and they are performing an oil consumption test. I have read about many complaints with this 4 cylinder engine and the burning oil problem.

- Baltimore, MD, USA

problem #10

Aug 172013

Camry 4-cyl

  • 72,000 miles
Ref: Toyota service bulletin "T-sb-0094-11" dated Aug 11, 2011 background: Car purchased in 2011 as a certified used Toyota, approx 34K miles, currently has about 72K miles issue: Parts in the engine are known to create problems by Toyota, customers not notified and most of the complaints I've read are of customers with mileage upwards of 60K who have now been advised by Toyota that they are responsible for the costly engine repairs. Toyota analysts/adjusters informed me that since only about 4% of the Toyota engines are affected by this bad engine part they are not doing a recall. I asked them why I hadn't been informed in writing of this known defect and their answer was that they only advise their technicians. This information could have helped me be more alert and understand why I was having to perform so many oil changes and to also prompt me to get my car tested at a Toyota facility. My car was still running, the engine didn't seize up. The piston parts that were bad finally broke but since Toyota claims it was a "failure to maintain lubrication" issue they feel they are not liable. They also said I should have been checking my oil every single time I turned on my car!!! well I'm gathering all of my documentation of my service maintenance records and will be retaining a lawyer. I truly believe it's just a matter of time before more customers come forward and this becomes the next civil action lawsuit against Toyota.

- Elgin, IL, USA

problem #9

Aug 262013

Camry

  • 92,000 miles
The contact owns a 2009 Toyota Camry. The contact stated that that the vehicle burned a massive amount of oil. The vehicle was burning two quarts of oil between oil changes or every three thousand miles. The vehicle was taken to an independent mechanic for diagnosis but no cause for the failure was found. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 92,000.

- Brockton, MA, USA

problem #8

Mar 062013

Camry 4-cyl

  • 75,000 miles
The contact owns a 2009 Toyota Camry. The contact stated that the vehicle was consuming oil excessively. The contact vehicle was taken to the dealer several times. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 75,000 and the current mileage was 84,000.

- Wallington, NJ, USA

problem #7

Jan 092013

Camry 4-cyl

  • 71,000 miles
Engine overheating after a few blocks drive oil burning too fast went to the dealer before my warranty expired but no help they waited to find the problem until my warranty was expired now they don't want to fix it unless I pay $5,000 out of my pocket with 2,000 reimbursement I see no reason for this if I went in before my warranty was out. It would be greatly appreciated if someone could help me fix this problem.

- Katy, TX, USA

problem #6

Dec 182012

Camry

  • 59,834 miles
The contact owns a 2009 Toyota Camry. The contact stated that he heard an abnormal noise under the hood. The vehicle was taken to the dealer to be inspected. The failure was located at the water pump, which was fractured and leaking fluid. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 59,834 and the current mileage was 65,096.

- Newburyport, MA, USA

problem #5

Oct 182012

Camry

  • 98,282 miles
Had oil changed on 6/8/12 mechanic informed there was not much oil in the engine -mlg 93235. Went to Toyota-08/08/12-mlg 95739. We had added oil-1.5 qts on 08/04/12. They inspected oil level. Oil level at proper level-told to come back in 1000 mls and not to add oil. Came back on 8/30/12-oil level-found engine 2 qts low after driving 1040 mls.we were told to call customer service complaints and talked to monique. She requested some oil change receipts. We were able to submit 12 receipts with documented mileage. We also submitted an oil consumption report from Toyota that included the 2009 Camry and other models and years. The introduction of the Toyota technical service bulletin dated 08/11/11 states "some 2006-2011 model year vehicles equipped with the 2az-fe engine may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption..." on page 6 of this bulletin, point 6 states, "determine the quantity of oil that was consumed in 1200 miles. Was the oil level more than 1 qt low after 1200 miles of normal driving? yes-go to repair procedure no-this tsb does not apply. Warranty guideline for acceptable oil consumption is 1 qt per 1200 miles of operation. No warranty claim should be filed." Monique contacted us back and asked us to perform oil consumption test one more time. At that time, the Toyota mechanics found engine oil 2.5 qts low after 1,503 miles."remove spark plugs and inspected cylinders with boroscope -found vertical scoring on cylinder walls due to improper piston and ring fit." Monique contacted us after this finding and offered that Toyota would pay $3000 to fix this and the total cost is a min. Of $5,500. We have to pay $2,500.min. To rectify the issue. This car was purchased new not knowing there was a piston/ring fit problem. The problem appeared after warranty expired. This was their problem from the start.

- Lowell, IN, USA

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