I am having issues with back passenger window on driver side. I have to press the button at least three times before it rolls up. Also my car consumes oil. The black, top of my dashboard is sticky and has cracks. I have been to my local Toyota dealers and no one has addressed these issues. How do I get remedy before contacting legal council?

- Charlotte, NC, USA

My 2009 Toyota Camry is part of the ZE7- warranty enhancement program for excessive oil consumption. The primary coverage for this issue was good until October 31, 2016 and secondary cover until 150,000 miles or 10 years from the date of first use (whichever comes first). My car did not experience this issue until late November and when the car was at 149,500 miles. I contacted Toyota customer service (case #1611293174) and was advised that since the vehicle would be under 150,000 when the oil consumption test was initiated it still met the service guidelines. I took the vehicle to the dealership to initiate the test with the car still under 150,000 miles. The dealership contacted Toyota and Toyota advised that since the car would be over 150,000 mile when the car finished the test it would not be covered. I contacted Toyota again referencing my case number and they verified what I was told by the customer service rep but now were telling me it would not be covered. This is a know issue by Toyota and they are doing everything in their power to get around repairing a defective part. Now I have to file a lawsuit in order to get the vehicle repaired. The car has diminished value due to this known issue and I have to either cover the repair cost or deal with the issue which includes constantly checking my oil to make sure it doesn't run out and completely kill the engine. This is unacceptable. I would have never purchased this car had I known about this issue.

- Laurel, MD, USA

Consuming excessive oil in two-three months period. I got low oil pressure light on and off when I hit the break hard, then engine check light was on and off. I went to nearest auto store and checked engine oil. It was completely empty, I mean dry. I just couldn't believe it since Toyota dealer checked oil consumption test and my car passed the test a few month ago. I was told the auto shop worker that I was lucky because it was so close to burn up the engine. I checked online and many people has the same issue on 2009 Camry. Toyota is aware of the issue as well. It should be a recall and it should be fixed by Toyota.

- Morrisville, NC, USA

Motor oil is burning excessively I have to check the oil every weekend and the dealer says is normal, I think is not normal to keep adding oil when there is no leak. Dashboard is practically melting it was reported back in may because in the summer time it gets very sticky the dealer says it will take months or a year before they could fix it. Radio has a malfunction it was replaced back in 2014 because the screen turn black and not able to turn it on or off. In 2016 the radio is having problems again for the same reason and the dealer won't replace it anymore because the warranty is finished.

- Taylor, TX, USA

I noticed my Camry was low on oil. Took it into the dealership. They said there is a recall on my engine for excessive oil consumption. They verified indeed my car has an excessive oil consumption problem. Toyota dealership said they would eventually fix it but all the parts are on back order. At first they said it could take a month or two. I called back a month later, dealership said they could not tell me a date and it may take a year until they have parts. I feel that my car is being compromised burning oil like this. I am having to put a quart in sometimes every 700 miles! what are the consequences of waiting this long to get the repair done and may having to wait a year if Toyota even gets back to me. I feel that they are avoiding me and not actually going to fix this repair in a timely manner.

- Detroit, MI, USA

Excessive oil usage. The vehicle has no apparent leaks, but consumes massive amounts of oil. I did not have a problem with the oil consumtion until over 150,000 miles.

- Resaca, GA, USA

Failed oil consumption test X 2. dealer stated I pay for any damage to engine, only piston rings covered. Dealer stated I pay if they damage engine during repair/recall.

- Boston, MA, USA

Excessive oil consumption. Camry went from burning 1 qt. Of oil per 5,000 miles (car had 82K miles on it) to burning 1 qt. Per 450 miles (car has 158K miles on it). Toyota tested the car and said it came up 0.1 qt short of requiring repair under enhanced warranty,

- Cincinnati, OH, USA

Our car began burning excessive oil around 75,000 miles.as it turns out, this problem is due to a defective 2az-fe engines which were installed in the following vehicles: 2007-2011 Toyota Camry hv, 2007-2009 Toyota Camry, 2009 Toyota corolla, 2009 Toyota matrix, 2006-2008 Toyota rav4, 2007-2008 Toyota Solara, 2007-2009 Scion tc, and 2008-2009 Scion xb. Toyota knew about the material design defect engines but they decided to sell the cars anyway: The engine defect typically becomes apparent either during or shortly after the limited warranty period has expired, so it wouldn't be their problem. In response to a lawsuit in 2014, they issued an extended warranty. However, the guidelines are very restrictive and only cover the most egregious cases, leaving us with a faulty engine that consumes a quart of oil every 1200-1400 and no means of repairing the vehicle.

- Monterey, CA, USA

Around 140,000 miles (3-1-15) I noticed that I was staring to add oil between oil changes. It has become worse with time (and mileage). I now (9-12-16) need to check and add oil at least every three weeks.

- Aiken, SC, USA

On 06-21-2016, we took our 2009 Toyota Camry SE to wondries Toyota in alhambra ca for the oil consumption test under the enhancement warranty (ZE7). We were told by the service advisor to drive the vehicle (which had 61088 miles) for approximately 1100-1300 miles then bring it back in for the re-inspection. On 08-29-2016, we brought our Camry back into the dealership with 62330 miles on it. We were told by the service advisor that our vehicle did not fail the test. The vehicle had only used up "a 1/4 of a quart of oil" and in order to fail the test it would've needed to burn "a quart of oil" in the given amount of miles. I ask the service advisor if it was normal for the vehicle to have blueish color smoke come out of the tailpipe every morning. He stated no. The service advisor stated "you would need to check my oil every 1200 miles to add oil". I asked him it was normal for me to have to check and add oil to this vehicle. He stated no. I stated if I follow the Toyota oil change guideline (changing oil every 5000-7000 miles) then my vehicle would have lost 1-11/2 quart of oil prior to the oil change. He stated yes. I explained to him that it was a safety concern for my wife that drives the vehicle and now she runs the rest of the motor stopping on her because of excessive oil usage and the dealership would not fix the problem. He stated there was nothing he can do so I need to contact Toyota motor corporation.

- Monterey Park, CA, USA

I have a 2009 Toyota Camry SE with 53,000 miles on it. There was a noise coming from the engine during driving. Upon inspection I found out that there was no coolant in the reservoir. I also found that there was pink powder residue on the engine near the serpentine belt where the water pump is located. Did some research on the internet and found out many other people with the cars built from 2007-2009 Camry had the same issue under warranty. Some cars had 10,000 miles or less with the problem. Also found out Toyota replaced the water pumps on these Camry with a waterpump built from a different company. I filled the reservoir with coolant and took it to Toyota and they said indeed the water pump was leaking. They would not cover the costs under warranty since it had expired. There would be no coolant leaking under the car. During many of the oil changes the Toyota technicians would add coolant and top it off and never mentioned anything about the water pump leaking. I only found out because I saw the coolant reservoir was empty and started looking for a leak. I believe Toyota knew these water pumps were defective, and only changed it for people who complained about the problems under warranty with a different manufacturer of the water pump free of charge. Engines without coolant can get hot and catch fire. Please look into this issue of defective water pumps.

- League City, TX, USA

Every time I took my car to get an oil change (every 3000 miles sometimes even a little earlier), I am told my oil is low or dirty or both. This last time I took it I was told I was low two quarts of oil and I didn't even hit 3,000 miles yet. I was told next time if it was low I might have to do a complete engine flush. I decided to get a few more opinions before going forward with any work. I was told by a man at a Toyota dealership in torrance, that it sounded similar to an issue another person he knows had which ended up being a recall for that persons car. I was advised to call the dealership I got my car from and check with them for a recall. I called and received news that there was a "warranty enhancement" for excessive oil consumption. I took it in to get the first step of the test done which consisted of making sure there wasn't an oil leak and since there wasn't they topped off my oil then applied markers to my dip stick and other places so they can measure how much my oil went down after only 1200 miles. When I returned after the 1200 miles they checked the levels again and saw obviously my engine burned a significant amount of oil since they last checked it. They added a quart of oil back into my car when I returned and since it was little above full after they added the quart, they said my car passed the test and that although my car burned oil it wasn't enough for them to do any work to my car. Basically telling me that its $5,000 to fix and that it was normal in Toyota to consume excessive amounts of oil. I bought my car certified used from the cerritos auto square autonation lot. I couldn't believe that they turned me away without even suggesting other ways for me to get better oil consumption or any other help for that matter. I was told I can do the test one more time and they told me to go to a different dealership which I also found strange.

- Harbor City, CA, USA

Took my vehicle to the dealership for a simple oil/filter change on July 7, 2016. I was told the water pump had leak and requiring the pump to be replaced. I was quoted to pay about $530 to get a new water pump replacement. I did look up the similar problem related to 2009 Camry. My vehicle has just over 50,000 miles mostly highway driven mileage. There have been more cases reported and supposedly to be a recall issued for New York state residents with similar complaints/problems. I don't know whether the local marietta dealership in Georgia ripping me off or not. I did not ask for the old water pump to be returned to me after the work was done. I did not see the leak at all in my garage. I would appreciate it very much if there was unannounced recall from Toyota, I would be eligible for my water pump replacement bill.

- Jacksonville, FL, USA

Excessive oil consumption. Burns 1 quart within 1,500 of millage use. My current car millage is approximately 88,000 miles. This problem is shown through large puffs of black smoke from the exhaust, upon ignition. This is obviously not a "normal" situation. This issue may lead to a higher amount oil purchases and serious engine damage; it is very costly.

- El Cajon, CA, USA

The contact owns a 2009 Toyota Camry. The contact stated that the exhaust emitted white smoke without warning. The vehicle was taken to the dealer where it was diagnosed that the valve seal plugs and valve cover gasket were defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 98,000. The VIN was not provided.

- Seminole, FL, USA

Excessive oil use..

- Greenville, TX, USA

My car consumes excessive amounts of oil. I need to add oil about every 1000 miles. Toyota has conducted 2 oil consumption tests and tells me that the oil consumption is normal.

- Eagan, MN, USA

My 2009 Toyota Camry is consuming a lot of oil, in between oil changes I have to add a quart of oil, it is burning oil abnormally. I took it to the Toyota dealership for the oil consumption test but was told my vehicle is fine and burning oil as it should for age of the car. My mechanic tells me different. However I do not feel comfortable with how it is burning the oil so quickly.

- California City, CA, USA

Excessive engine oil consumption. Only 1 liter of engine oil came out during my last engine oil change at 65,000 miles even after I put in a liter at 64,500 miles because the red low engine oil pressure light came on and I checked the dipstick to see that almost no engine oil was in my car. I'm currently at 67,000 miles and the red light came on again, so I added one more liter of engine oil after checking the dipstick and practically nothing registered. I need to get it fixed, but the Toyota dealer says nothing is wrong with my car/VIN, so I can't get the necessary parts even if they have them in stock. I called the 1-888-270-9371 Toyota customer assistance center and the representative said there's nothing she could do. Would like to fix the problem before my engine blows up.

- Springfield, MO, USA