I had my Toyota Corolla 08 serviced on 4/5/11 due to a recall for the engine control module. After the Toyota dealer looked at they determined it did not need to be replaced according to "lot #7238" and on 8-21-2012 my wife was driving on the highway going 55 mph when all of the sudden the vehicle's electrical system just cut off. Luckily there were no cars in front of her at a distance and it started to slow down until she was able to control it and manage to park at the median. She said that the breaks did not work and the power steering did not work. She was terrified at that moment and feared for her life. The next day I took the car to the dealer and explained what had happened. They just told me that there was a recall and it should be fixed immediately. I asked the representative why this recall was not taken care of the first time I went to the dealer. He had told me that at that time it was not necessary to change the part which affected the electrical system. Well they should not have wasted my time, but looking back they were negligent on their part. I could have lost my loved one or one of my beloved children which could have devastating for me.

- San Juan, PR, USA