The contact owns a 2015 Toyota Highlander. The contact received notification of NHTSA campaign number: 15V144000(steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Colorado Springs, CO, USA

A safety recall on a possible defective circuit board for the electric power steering, I was told that there is no parts available to replace the defective parts and they don't even know when is the parts will be available.

- Chula Vista, CA, USA

I received a recall notice in the mail on May 12 about a possible defective circuit board for the electric power steering. I took the car to a Toyota dealer on May 13, and was told later that day that my car did indeed have one of the units deemed defective. I was given a loaner car at no charge. Everything seemed ok, but now it is 10 days later, and no replacement part has arrived. Not only that but both the dealer and the national customer service number are completely unable to predict when any replacement parts will be available. Is there any way to make Toyota more responsive" is there any way to get Toyota to put more pressure on the manufacturer of the circuit board in question? what constitutes a "reasonable time" for Toyota to remedy this defect"

- Mercer Island, WA, USA