10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 6,203 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Received notification of of safety recall for Highlander 2018 NHTSA recall no 18V-211 vacuum pump. Car was tested at dealer on Jun 13th, and it was determined that the vehicle need the repair. Vacuum pump needs to be replaced. Replacement part was ordered but it has not been available, its been 10 weeks. The car presented failure for this problem 4 weeks ago. It is not longer safe to drive it. Toyota has not provided an estimate repair date, car is at the dealership since August 6th.
- Highland Park, IL, USA
The contact owns a 2018 Toyota Highlander. The contact received notification of NHTSA campaign number: 18V211000 (service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Price Toyota (168 N dupont hwy, new castle, de 19720, (302) 322-8600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
- Bear, DE, USA
Recently involved in an accident when going in reverse. The SRS alarm malfunctioned and the airbags did not deploy. The reverse braking system did not indicated that I was close to the object.
- Ephrata, PA, USA
I was recently in a vehicle accident in my 2018 Toyota Highlander with the pre-collision system. The pre-collision system was working well through out our trip but unfortunately did not work when it was most needed. We were involved in a pile up on interstate I-5 going at least 45mph and noticed that the pre-collision system that is so much being advertised did not work at all. There was no warning what so ever and definitely did not break on it's own as advertised. At the time of the hit the airbags deployed a little to late at least the passenger one where I was sitting. I am aware that we should not rely on those items but I sure wish it would have worked the way it was intended to do so.
- Puyallup, WA, USA
- Virginia Beach, VA, USA